Network Status Planned and Unplanned Outages

Opticomm are saying it should be resolved by 04/04/2026 11:00pm.

We have not heard anything further, but if your service does not restore after the advised window has passed, please reboot your device.

04/04/2026 02:15am:

Your internet service may be affected by a current outage: https://online.telco.opticomm.com.au/network

Window Start: 04/04/2026 02:15 AEDT
Window End: N/A
Expected Downtime: N/A

Impacted Service(s):

- Service Type: 74 Currajong Street Evans Head NSW 2473.

Summary:
Opticomm notifies that it is currently experiencing an outage impacting your service(s). Network engineers have identified a fault and are currently in the process of implementing a fix. Updates will be provided if and when they are available.

If your service does not restore after the advised window has passed, please reboot your device.

We apologise for any inconvenience caused and thank you for your patience.

Thanks,
The NewSprout Team

Wed 01/04/2026 9am

NBN performed a POI reset at around 3pm or 3:30pm yesterday which has resolved the issue.

Tues 31/03/2026 11am

NBN have finally acknowledged the issue, please enter your address: https://www.nbnco.com.au/support/network-status

Mon 30/03/2026 6pm

The issue is still not fixed.

Mon 30/03/2026 2pm

We have heard unofficially they should fix the issue by 5pm today.

Mon 30/03/2026 10am

Multiple complaints confirm a definite issue, but NBN Status page still says no issue in this area: https://www.nbnco.com.au/support/network-status

Sun 29/03/2026 10am

Ongoing, and still no communication from NBN.

Sat 28/03/2026 10am

Ongoing, but no communication from NBN.

Fri 27/03/2026 10am - Meershumvale, Alstonville, Wardell, West Ballina areas

Poor service/speed/connection over the last few days.

Nothing on the NBN Status page however we believe they have an issue in the 2477 area: https://www.nbnco.com.au/support/network-status

For our clients in Evans Head - Thyme Village.

We have been advised of a planned outage from Opticomm, per the dates below.
If your service does not return on Thursday morning after 6am, please power off your modem for 5 minutes, power back on and test the connection.
If you still are unable to connect please let us know.

Regards,
The NewSprout Team

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Opticomm Planned Maintenance (Evans Head NSW) 25/Mar/2026 23:59-06:00 AEDT | Ref # OCR000000381410

Reference Number: # OCR000000381410 | [Z#1365626]

Window Start Date/Time: Wednesday 25/March/2026 23:59 AEDT (UTC+11)

Window End Date/Time: Thursday 26/March/2026 06:00 AEDT (UTC+11)

Expected Downtime: Up to 6 hours

Issue/Maintenance Summary:

Opticomm has advised that due to network infrastructure maintenance planned by a third-party backhaul provider,

the services listed on this notice may experience an interruption during the above period.

Thyme Village - 74 Currajong Street Evans Head NSW 2473