Unplanned Broadband Outage - 23/5/17 (Outage)
  • Priority - High
  • Affecting Other - Broadband Services
  • Progress Update 24/5/17 2:24pm
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    We have been advised a Hardware replacement (Network Card) has been replaced. However we are still waiting to hear if this unplanned outage is fully resolved.


    Unplanned Outage Details
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    We have received an Unplanned Outage Notification regarding issues at a core NSW Data centre that will potentially affect some of our Broadband services.


    Resolution ETR
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    At this time we do not have details of the outage or an Estimated Time of Resolution but will advise of updates as soon as they become available.

  • Date - 23/05/2017 16:28
  • Last Updated - 24/05/2017 14:24
Planned Outage - 31/05/2017 (Reported)
  • Priority - Medium
  • Affecting Other - Broadband Services

  • NewSprouts' Backhaul provider will be performing core routing changes

    During this time services will be impacted for 2  20 Minute periods during the scheduled window.


    We apologise for any inconvenience this may cause.

  • Date - 31/05/2017 00:01 - 31/05/2017 04:00
  • Last Updated - 24/05/2017 12:05
Planned ADSL Outage - 30/05/2017 (Scheduled)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    SARSFIELD (VIC)

    may be disrupted for up to 60 Minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 30/05/2017 01:00 - 30/05/2017 06:00
  • Last Updated - 22/05/2017 11:11
Planned ADSL Outage - 30/05/2017 (Scheduled)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    POINT LONSDALE, ST LEONARDS (VIC)

    may be disrupted for up to 30 Minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 30/05/2017 01:00 - 30/05/2017 06:00
  • Last Updated - 22/05/2017 11:10
Planned Outage - 31/05/2017 (Scheduled)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    POINT LONSDALE and ST LEONARDS (VIC)

    may be disrupted for up to 30 Minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 31/05/2017 01:00 - 31/05/2017 06:00
  • Last Updated - 17/05/2017 14:13