NBN Broadband Internet Issues (In Progress)
  • Priority - High
  • Affecting Other - NBN Broadband Services
  •  - - - - - - 

    * 12/7/19 12:10pm *

    All affected services are back online and stable.

    Temporary stable solution in place.  Permanent software fix underway upstream.

    If your service does not connect, please power off then on your modem/router.

    Thank you for your patience during this time.

    The NewSprout team

    - - - - - - -

    * 12/7/19 9:31AM *

    Random drops in service connectivity ongoing for several clients on our network.

    NBN Backhaul still trying to solve this random technical issue.

    Updates will be posted here as they come available.

    - - - - - -

     * 11/7/19 4:44pm *

    Random Broadband Services are affected by a NBN <---> NBN Backhaul technical issue.

    Services are losing connection then coming online again after random lengths of time.

    NBN Backhaul are currently investigating.

    Please do not press the reset button on your modem/router. Power cycle attempt (off then on) is fine but may not have any effect at this stage.

    Whilst currently out of our control, we are very sorry for the inconvenience this is causing.

    Updates will be posted here as they come available.

    NewSprout Support

  • Date - 11/07/2019 08:17
  • Last Updated - 12/07/2019 12:16
Network (Scheduled)
  • Priority - Critical
  • Affecting System - Firewall
  • 26/06/2019 9:31am

    Our system engineers are still working on resolving a few mail routing issues

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    26/06/2019 9:17am

    Our system engineers are still working on resolving the instability with the network that is affecting our servers.

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    26/06/2019 1am

    Our system engineers have restored stability.

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    25/06/2019 6pm

    Our system engineers are still working on the issue at the data centre.

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    25/06/2019 12pm

    Our system engineers are at the data centre resolving the instability with the network.

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    25/06/2019 11.30am

    Network traffic is flapping with services going down and coming back up.

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    24/06/2019 - 18:30

    No further issues detected.

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    24/06/2019 - 18:20

    A few sites are not responding to the updates, these should be resolved shortly.

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    24/06/2019 - 18:00

    Network traffic is restored now.

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    24/06/2019

    Firewall update:

    Network downtime of about 20min will occur between 17:30 and 18:30 AEST.

     

  • Date - 24/06/2019 17:30 - 26/06/2019 19:30
  • Last Updated - 26/06/2019 09:31