NBN Broadband Internet Instability (Resolved)
  • Priority - High
  • Affecting Other - NBN Broadband Services - NSW & QLD
  • - - - - - -

    Status:                      Upstream connection caching issue cleared approximately 10:25am

    - - - - - -

    Reported Issue:      Some NBN Services are experiencing  latency,  and also fluctuating to poor speeds.

    Areas affected:       Random services in NSW and QLD

    Status:                     Investigations upstream are are ongoing since 9:30am ...

    - - - - - -

     

  • Date - 31/07/2019 11:27 - 31/07/2019 11:26
  • Last Updated - 31/07/2019 12:30
NBN Broadband Internet Instability (Resolved)
  • Priority - High
  • Affecting Other - NBN Broadband Services
  • - - - - - -

    Congestion due to copper/NBN work being carried out in the area eased by midday Monday 29/07/2019

    - - - - - -

    Reported Issue:      Some NBN Services are experiencing  instability,  and also fluctuating to poor speeds.

    Areas affected:       Random services in Lennox Head, Suffolk Park, Byron Bay, Ocean Shores NSW.

    Likely Reason:         Local CVC's are physically being upgraded by NBNCo/Backhaul which may be causing service instability.

    Status:                     Investigations upstream are still ongoing

    - - - - - -

     

  • Date - 24/07/2019 16:16 - 29/07/2019 12:00
  • Last Updated - 31/07/2019 10:35
Suspected NBN Network Outage - VIC, NSW, QLD (Resolved)
  • Priority - Medium
  • Affecting Other - NBN Broadband Services
  • We have received the following notice of suspected outages on the NBN network for the following states:

    = = = = = = = = =

    Suspected Outage on NBN services in VIC, NSW, QLD and TAS

    Outage Start Time: 17/07/2019 09:00 AM

    Outage End Time:   NO ETR  

    Affected Services: NBN Services 

    Impact            Major

    Status            Current      

    Please be advised we are suspecting an outage impacting NBN services in Victoria, New South Wales Queensland and Tasmania.
    Our engineers are investigating the cause and working to resolve the issue. At this stage there is no ETR.
    We apologise for any inconvenience this may cause.

  • Date - 17/07/2019 09:00
  • Last Updated - 24/07/2019 16:00
NBN Broadband Internet Issues (Resolved)
  • Priority - High
  • Affecting Other - NBN Broadband Services
  •  - - - - - - 

    * 12/7/19 12:10pm *

    All affected services are back online and stable.

    Temporary stable solution in place.  Permanent software fix underway upstream.

    If your service does not connect, please power off then on your modem/router.

    Thank you for your patience during this time.

    The NewSprout team

    - - - - - - -

    * 12/7/19 9:31AM *

    Random drops in service connectivity ongoing for several clients on our network.

    NBN Backhaul still trying to solve this random technical issue.

    Updates will be posted here as they come available.

    - - - - - -

     * 11/7/19 4:44pm *

    Random Broadband Services are affected by a NBN <---> NBN Backhaul technical issue.

    Services are losing connection then coming online again after random lengths of time.

    NBN Backhaul are currently investigating.

    Please do not press the reset button on your modem/router. Power cycle attempt (off then on) is fine but may not have any effect at this stage.

    Whilst currently out of our control, we are very sorry for the inconvenience this is causing.

    Updates will be posted here as they come available.

    NewSprout Support

  • Date - 11/07/2019 08:17 - 17/07/2019 16:56
  • Last Updated - 12/07/2019 12:16
Network (Resolved)
  • Priority - Critical
  • Affecting System - Firewall
  • 26/06/2019 9:31am

    Our system engineers are still working on resolving a few mail routing issues

    ---

    26/06/2019 9:17am

    Our system engineers are still working on resolving the instability with the network that is affecting our servers.

    ---

    26/06/2019 1am

    Our system engineers have restored stability.

    ---

    25/06/2019 6pm

    Our system engineers are still working on the issue at the data centre.

    ---

    25/06/2019 12pm

    Our system engineers are at the data centre resolving the instability with the network.

    ---

    25/06/2019 11.30am

    Network traffic is flapping with services going down and coming back up.

    ---

    24/06/2019 - 18:30

    No further issues detected.

    ---

    24/06/2019 - 18:20

    A few sites are not responding to the updates, these should be resolved shortly.

    ---

    24/06/2019 - 18:00

    Network traffic is restored now.

    ---

    24/06/2019

    Firewall update:

    Network downtime of about 20min will occur between 17:30 and 18:30 AEST.

     

  • Date - 24/06/2019 17:30 - 17/07/2019 17:01
  • Last Updated - 26/06/2019 09:31
DNS issue (Resolved)
  • Priority - High
  • 3pm - The issue was found to be a network related issue where more than 1 of our Nameservers in our cluster were blocked on the port they were using in multiple data centres where we host our DNS globally. This is now resolved.

    ---

    1.45pm - A workaround has already been implemented, however propagation delays may still exist for certain users.

    ---

    1pm - A current DNS issue is affecting some websites and email currently.

    We will keep updates coming.

  • Date - 11/06/2019 13:00 - 11/06/2019 14:57
  • Last Updated - 11/06/2019 15:01
Intermittent Issues - cloudbreak server (Resolved)
  • Priority - High
  • Affecting Server - cloudbreak.newsprout.com.au
  • Our server cloudbreak.newsprout.com.au is currently experiencing some intermittent issues.

    Our server admins are working hard to resolve this issue and we hope to have it running smoothly again shortly. 

  • Date - 22/03/2019 09:00 - 11/06/2019 13:46
  • Last Updated - 22/03/2019 15:20
Network DDOS Attack (Resolved)
  • Priority - Critical
  • Affecting System - Data Centre network outage
  • 1am - The Network Engineers believe they have contained the issue and back to normal.

     

    ----

    11:45pm - We have been able to implement some temporary measures to stop the attack, however we are still working on it.

    ----

    11:30pm - We are still working on it.

    ----

    10:15pm - There is some improvement, however services are still affected.

    ----

    9:15pm - At this stage it looks like we are experiencing a DDOS attack which is causing packet loss and services are going up and down.

    ----

    8:15pm - Our Sydney data centre is experiencing packet loss which is affecting some websites and email currently.

    We will keep updates coming.

  • Date - 04/03/2019 20:15 - 18/03/2019 13:53
  • Last Updated - 05/03/2019 10:57
ADSL Outage in Lennox Head - On Going (Resolved)
  • Priority - High
  • Affecting Other - ADSL Broadband Services
  • 29-01-2019  2:00pm

    There is an outage currently affecting ADSL services on the Lennox Head Exchange.

    We are waiting for updates regarding a resolution for the outage.

    As we have more news we will update this page.

    Regards,
    The NewSprout Team

  • Date - 29/01/2019 14:00 - 18/03/2019 13:53
  • Last Updated - 29/01/2019 15:07
NSW “Emergency Network Outage” (Resolved)
  • Priority - High
  • Affecting Other - NBN Broadband
  • “Emergency Network Outage” in NSW which we were notified of just now. See below:

     

    Work Start: 26/11/2018 07:00 AM

    Work End: 03/12/2018 09:00 PM

    Time zone: Sydney/NSW

    Outage Duration: 3000 mins

  • Date - 26/11/2018 07:00 - 18/03/2019 13:54
  • Last Updated - 28/11/2018 15:40
Queensland NBN - Planned Outage (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband NBN Services - QLD
  •  

    Due to third party emergency network maintenance in the state of QLD service(s) may experience a disruption during the outage window advised.

    In the event your service does not restore on completion of the planned event, please power cycle your Router and or NBN NTD  if you have one.

    If your service does not restore after the aforementioned reset please contact the NewSprout Support Team to investigate further.

    We apologise for any inconvenience this may cause.

    Work Start: 01/11/2018 11:00 PM

    Work End: 02/11/2018 06:00 AM

    Timezone: Sydney/NSW

    Outage Duration: 20 mins

  • Date - 01/11/2018 23:00 - 28/11/2018 15:40
  • Last Updated - 01/11/2018 13:16
Unplanned Phone service outage 03/03/2017 (Resolved)
  • Priority - High
  • Affecting Other - Phones
  • >> 10AM

    >> Restoration Timeframe:

    10AM - Restored


    We apologise again for the inconvenience. 

    --------

    >> 8AM

    >> Un-Planned Phone Outage

    Our phone service provider is experiencing a major service outage.


    >> Affected Service(s):

    Please note that this in no way affects our network, mobile, broadband, hosting services or email contact in anyway.

    Only our support contact phone number is affected.

    Please email us instead: support@newsprout.com.au

    ---------------------------------------------------

    >> Restoration Timeframe:

    TBA - Investigation in progress. 


    We apologise for the inconvenience. Please contact us via email.

  • Date - 19/10/2018 08:00 - 19/10/2018 10:00
  • Last Updated - 19/10/2018 10:10
Broadband Internet Issues (Resolved)
  • Priority - High
  • Affecting Other - All Broadband Services
  • 16-06-2018 12:00 PM

    At around 6.30am services were affected.

    Investigations found a faulty redundant power supply. Even though the other power supply was working and should have taken over, the faulty one had not completely failed and was going off then on then off then on again constantly causing the outage.

    This means services couldn’t authenticate.

    The issue of swapping out the faulty part was resolved very quickly (considering it’s a Saturday morning) and services are now restored and currently cylcing through and coming back online.

    If your service is not back online in the next 20 minutes, please turn your modem/router off and back on again to regain service.

    Once again we are very sorry for the inconvenience this would have caused you.

    NewSprout Support

    ---
    16-06-2018 11:00 AM

    There is a data centre issue affecting authentication for broadband services.

    Our upstream provider have estimated they will have it resolved by 1pm.

    We are very sorry for the inconvenience caused.
    NewSprout Support

    ---

    16-06-2018 8:00 AM

    Widespread NBN and ADSL issues.

    Our upstream provider is currently investigating the cause.

    We will update as soon as we have further news



  • Date - 16/06/2018 08:24 - 05/07/2018 09:06
  • Last Updated - 16/06/2018 12:39
Upstream NBN Maintenance (Resolved)
  • Priority - Medium
  • Affecting Other - NBN Broadband Services
  • #### Maintenance Window: ####

    **Start:** 29/06/2018 00:00 AEST 
    **End:** 29/06/2018 04:00 AEST

    ---------------------------------------------------
    #### Duration of Outage: ####

    UP TO 30 MINUTES WITHIN THE WINDOW

    ---------------------------------------------------
    #### Description of Work: ####

    Within the defined window of works, Upstream core routing platforms will undergo a major software update in order to ensure continuity and reliability of customer services.
    During these planned activities some services will experience a period of interruption of up to 30 minutes.
    Upstream Network Engineers will be working to complete the required works and recover customer services as quickly as possible.

  • Date - 29/06/2018 00:00 - 01/11/2018 13:13
  • Last Updated - 12/06/2018 10:28
Upstream NBN Maintenance (Resolved)
  • Priority - Medium
  • Affecting Other - NBN Broadband Services
  • #### Maintenance Window: ####

    **Start:** 08/06/2018 00:00 AEST 
    **End:** 08/06/2018 04:00 AEST

    ---------------------------------------------------
    #### Duration of Outage: ####

    15 minutes

    ---------------------------------------------------
    #### Description of Work: ####

    Within the defined window of works, core routing platforms will undergo a major software update in order to ensure continuity and reliability of customer services in accordance with vendor recommended deployment. During these planned activities your iseek services based at our Eagle Farm facility will experience a period of interruption of up to 15 minutes. iseek Network Engineers will be working to complete the required works and recover customer services as quickly as possible.

    ---------------------------------------------------

  • Date - 08/06/2018 00:00 - 12/06/2018 10:28
  • Last Updated - 22/05/2018 21:52
Emergency Outage - NBN Services (Resolved)
  • Priority - Medium
  • Affecting Other - BroadbandNBN Services
  • Start: 24/05/2018 23:00:00 AEST
    End: 25/05/2018 06:00:00 AEST

    Duration of Outage:
    60 Minutes

    Description of Work:
    PLANNED OUTAGE

    Our upstream provider advises that due to service upgrades, the NBN NNI at Wollongong will be down for a period of time within the outage window. This will result in downtime for some NBN direct services residing in NSW of up to one hour for impacted services.

    We apologise for the short notice and for any inconvenience this may cause.

    = = = = = = = = = 

  • Date - 24/05/2018 23:00 - 12/06/2018 10:28
  • Last Updated - 09/05/2018 16:29
Planned NBN Broadband Outage (Resolved)
  • Priority - Medium
  • Affecting Other - NBN Broadband Services
  • ## Planned Outage ## 

    ---------------------------------------------------
    #### Maintenance Window: ####

    **Start:** 02/05/2018 00:01:00 AEST 
    **End:** 02/05/2018 05:00:00 AEST

    ---------------------------------------------------
    #### Duration of Outage: ####

    60 Minutes

    ---------------------------------------------------
    #### Description of Work: ####

    Upstream network engineering will be performing required maintenance.


    Services will be impacted for up to 60 minutes within the scheduled window.

    We apologise for any inconvenience this may cause.

  • Date - 02/05/2018 00:00 - 09/05/2018 16:29
  • Last Updated - 10/04/2018 15:14
Planned NBN Broadband Outage (Resolved)
  • Priority - Medium
  • Affecting Other - NBN Broadband Services
  • ## Planned Outage ## 

    ---------------------------------------------------
    #### Maintenance Window: ####

    **Start:** 02/05/2018 00:01:00 AEST 
    **End:** 02/05/2018 05:00:00 AEST

    ---------------------------------------------------
    #### Duration of Outage: ####

    60 Minutes

    ---------------------------------------------------
    #### Description of Work: ####

    Upstream network engineering will be performing required maintenance.


    Services will be impacted for up to 60 minutes within the scheduled window.

    We apologise for any inconvenience this may cause.

  • Date - 02/05/2018 00:00 - 09/05/2018 16:29
  • Last Updated - 10/04/2018 15:14
Planned outage - NBN Broadband Services (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband NBN Services
  • Planned Hazardous Work

    ---------------------------------------------------
    Maintenance Window:

    Start: 30/04/2018 23:00:00 AEST
    End: 01/05/2018 05:00:00 AEST

    ---------------------------------------------------
    Description of Work:

    Our upstream provider will be performing work on one of the PI Internet links. During the outage window, traffic on the affected link will fail over onto a redundant path with no outage expected to client services.

    Some customers may see a small downtime (approx 16 seconds) due to routing protocol convergence.

    We apologise for any inconvenience this may cause.

  • Date - 30/04/2018 23:00 - 09/05/2018 16:29
  • Last Updated - 27/03/2018 13:13
Scheduled Outage - NBN Broadband (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband NBN Services
  • DATE: 04/04/2018

    TIME: 00:00:00 AEST - 06:00:00 AEST

    DURATION: Up to 45 minutes


    WORK TYPE: Planned Outage


    PRODUCT AFFECTED: NBN Services



    SERVICE IMPACT: Upstream Carrier is performing hardware replacements to rectify a fault condition, NBN services may be impacted for up to 45 minutes during the scheduled window.



    We apologise for any inconvenience this may cause.

  • Date - 04/04/2018 00:00 - 10/04/2018 15:15
  • Last Updated - 19/03/2018 16:58
Planned outage - NBN Broadband Services (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband NBN Services
  • ---------------------------------------------------
    #### Maintenance Window: ####

    **Start:** 04/04/2018 00:00:00 AEST 
    **End:** 04/04/2018 06:00:00 AEST

    ---------------------------------------------------
    #### Duration of Outage: ####

    45 Minutes

    ---------------------------------------------------
    #### Description of Work: ####

    CARRIER PLANNED WORKS:

    Our upstream provider will be performing hardware replacements to rectify a fault condition.

    Service will be impacted for up to 45 minutes during the scheduled window.



    We apologise for any inconvenience this may cause.

  • Date - 04/04/2018 00:00 - 10/04/2018 15:15
  • Last Updated - 15/03/2018 14:02
Planned Outage - Broadband Services (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband Services
  • DATE: 27/03/2018

    TIME: 23:00:00 AEST - 03:00:00 AEST

    DURATION: Up to 30 Minutes


    WORK TYPE: Planned Outage


    PRODUCT AFFECTED: Managed Fibre Connectivity


    SERVICE IMPACT: Upstream Carrier is performing urgent work to an Evolve MX Junos router in preparation for the Commonwealth Games, time of work is scheduled between 00:30:00 and 01:00:00 AEDT within outage window.


    We apologise for any inconvenience this may cause.

  • Date - 27/03/2018 00:00 - 10/04/2018 15:15
  • Last Updated - 15/03/2018 09:01
Planned Outage - Broadband Services (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband Services
  • DATE: 29/03/2018

    TIME: 00:00:00 AEDT - 07:00:00 AEDT

    DURATION: Up to 6 Hours

    WORK TYPE: Planned Outage

    PRODUCT AFFECTED: Managed Fibre Connectivity

    SERVICE IMPACT: Carrier Planned work to migrate services onto new transmission equipment.


    Apologies for any inconvenience caused.

  • Date - 29/03/2018 00:00 - 10/04/2018 15:15
  • Last Updated - 14/03/2018 10:17
Packet Loss Issue - NBN Satellite Services (Resolved)
  • Priority - High
  • Affecting System - NBN Satellite Customers
  • Issue:   
    Packet Loss issue (NBN Satellite Service)


    Status: 
    In Progress

    Details: 
    NBN Satellite services are 
    currently being affected by a packet loss issue within the Satellite network that is causing drops in service and a perceived slowing of service. 

    NBNCo. are working on isolating the cause and are in the process of investigating, we are hopeful they can eradicate the issue as soon as possible.


    Please see more details below from the NBNCo:

    - - - - - - - - - - - - - - - - -
    As part of this investigation we require to make some changes within the 
    network that may affect certain satellite customers. To improve the
    stability of the network NBN we will be restricting the DHCP (connection) type to Unicast. Settings for this type of connection (Unicast) are not
    available for some Belkin and D-Links routers, so this may affect those who use these brands. 

    These changes will take effect today briefly, so if you experience problems with your connection on this date or within 24 hours of this date, 
    then this could be due to the type/brand of your router.

    If this is the case you can always cable your PC/Laptop direct to the NBN Modem for an internet connection.

    We apologise for any inconvenience caused, at this point the direction is necessary to allow a better service and increased stability on the Satellite. 

    Regardless of the Blue light you can always perform a Power cycle to your NBN Modem if you are part of outage or your internet stops working, this
    means actually REMOVING THE POWER CABLE (Black Cable) completely from the NBN Modem for at least 20 minutes. 

    Before turning the power back on you should also try connecting the Network Cable (Usually Blue) directly from the NBN Modem to your Computer,
    so that it is NOT plugged into any Wifi Router or other devices. 
    - - - - - - - - - - - - - - - - -

    If you have any extended issues with your Satellite service please let us know.

    NewSprout thank you for your patience.

  • Date - 21/02/2018 15:13 - 14/03/2018 10:15
  • Last Updated - 21/02/2018 15:37
Planned Outage - Broadband Services (Resolved)
  • Priority - Low
  • Affecting System - Broadband Services
  • ## Planned Hazardous Work ## 
    #### Reference: 1719762 ####

    ---------------------------------------------------
    #### Maintenance Window: ####

    **Start:** 14/03/2018 23:00:00 AEDT 
    **End:** 15/03/2018 05:00:00 AEDT

    ---------------------------------------------------
    #### Description of Work: ####

    Our upstream provider will be performing work on one of POI Internet links. During the outage window, traffic on the affected link will fail over onto a redundant path with no outage expected to client services.

    For any customers running dynamic routing protocols, with their layer 3 endpoints being in different states, you may see a small downtime (approx 16 seconds) due to routing protocol convergence.

    We apologise for any inconvenience this may cause.

  • Date - 14/03/2018 23:00 - 10/04/2018 15:15
  • Last Updated - 20/02/2018 15:15
Unplanned Outage - Broadband Services (Resolved)
  • Priority - Critical
  • Affecting System - Broadband Services
  • Current Status:
    =========
    Issue seems to be resolved as our users are online again. No report has been received from the Copper Provider as to the cause of this outage.

    ------

    ** There seems to be an Unplanned outage affecting the Lennox Head telephone exchange **


    This will affect your NewSprout Broadband service

    The Copper Provider has been notified.


    We will update this notice as we receive updates form the Copper Provider.

    Thanks for your patience.


  • Date - 12/02/2018 16:55 - 13/02/2018 10:03
  • Last Updated - 13/02/2018 10:04
Planned Outage - Broadband Services (Resolved)
  • Priority - Low
  • Affecting System - Broadband Services
  • #### Maintenance Window: ####

    **Start:** 02/03/2018 00:00:00 AEDT 
    **End:** 02/03/2018 06:00:00 AEDT

    ---------------------------------------------------
    #### Description of Work: ####

    Our upstream provider will be performing work on an interstate link. During the outage window, traffic on the affected link will fall over onto a redundant path with no outage expected on interstate traffic.

    Som eclients may see a small downtime (approx 16 seconds) due to routing protocol convergence.

    We apologise for any inconvenience this may cause.

  • Date - 02/03/2018 00:00 - 10/04/2018 15:15
  • Last Updated - 12/02/2018 14:06
Planned Outage - Broadband Services (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband Services
  • ## Planned Outage ## 

    ---------------------------------------------------
    #### Maintenance Window: ####

    **Start:** 23/02/2018 00:00:01 AEST 
    **End:** 23/02/2018 04:00:00 AEST

    ---------------------------------------------------
    #### Duration of Outage: ####

    15 Minutes

    ---------------------------------------------------
    #### Description of Work: ####

    Our Upstream network engineering team will be performing required core software upgrades in response to a known software BUG.

    Service will be impacted for up to 15 minutes within the scheduled window,

    We apologise for any inconvenience this may cause.

  • Date - 23/02/2018 00:00 - 10/04/2018 15:15
  • Last Updated - 02/02/2018 11:14
Western Australia NBN - Planned Outage (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband NBN Services - WA
  • ## Planned Outage ## 

    ---------------------------------------------------
    #### Maintenance Window: ####

    **Start:** 29/01/2018 22:00:00 AWST 
    **End:** 30/01/2018 06:00:00 AWST

    ---------------------------------------------------
    #### Duration of Outage: ####

    60 Minutes

    ---------------------------------------------------
    #### Description of Work: ####

    CARRIER PLANNED WORK:

    Emergency replacement of damaged WA cable by Supply Partner.

    We apologise for any inconvenience this may cause.

    ---------------------------------------------------

  • Date - 29/01/2018 22:00 - 10/04/2018 15:15
  • Last Updated - 22/01/2018 23:08
Planned Carrier Outage - NBN Services (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband NBN Services

  • ---------------------------------------------------
    #### Maintenance Window: ####

    **Start:** 17/02/2018 23:00:00 AEDT 
    **End:** 18/02/2018 06:00:00 AEDT

    ---------------------------------------------------
    #### Duration of Outage: ####

    300 Minutes

    ---------------------------------------------------
    #### Description of Work: ####

    Carrier Planned Work

    The carrier will be performing this work to relocate Optus cables due to Sydney Metro rail construction.

    We apologise for any inconvenience this may cause.

    ---------------------------------------------------

  • Date - 17/02/2018 23:00 - 10/04/2018 15:15
  • Last Updated - 19/01/2018 11:54
Data Centre Power maintenance AEDT (Resolved)
  • Priority - Medium
  • Data Centre Power Supply Maintenance (Times in AEDT)
    DC System: HV distribution

    Maintenance Type:

    Electricity Authority, Ausgrid have scheduled HV substation works that will reduce the NewSprout DC to one HV supply for approximately 48 hours. The Data Centre will be operating under a single power supply with normal power back-up for the duration of the substation work. No customer impact is expected for the duration of the electricity authority work.

  • Date - 26/02/2018 01:00 - 10/04/2018 15:15
  • Last Updated - 18/01/2018 11:23
Data Centre Power maintenance AEDT (Resolved)
  • Priority - Medium
  • Data Centre Power Supply Maintenance (Times in AEDT)
    DC System: HV distribution

    Maintenance Type:

    Electricity Authority, Ausgrid have scheduled HV substation works that will reduce the NewSprout DC to one HV supply for approximately 48 hours. The Data Centre will be operating under a single power supply with normal power back-up for the duration of the substation work. No customer impact is expected for the duration of the electricity authority work.

  • Date - 19/02/2018 01:00 - 10/04/2018 15:15
  • Last Updated - 18/01/2018 11:22
Data Centre Power maintenance AEDT (Resolved)
  • Priority - Medium
  • Data Centre Power Supply Maintenance (Times in AEDT)
    DC System: HV distribution

    Maintenance Type:

    Nilsen will be performing HV systems maintenance works during this period. No customer impact is expected for the duration of the works.

  • Date - 11/02/2018 01:00 - 10/04/2018 15:15
  • Last Updated - 18/01/2018 11:22
Unplanned NBN Outage - VIC - 11/01/18 (Resolved)
  • Priority - High
  • Affecting Other - Broadband NBN Services

  • The unplanned Carrier Outage affecting NBN Services in VIC has now been restored.

    The fault was related to a fibre break in the Victorian area. The fibre break has been fixed within the network at around 9PM last night







    ** We have become aware of a NBN outage affecting NBN Services on at least 2 CVC's in Victoria **

    The symptoms present as No Authentication Faults.  The cause has now been identified as a Fibre Break.

    Assessment is underway but at this stage there is no ETR.


    We will advise of further updates once we receive them.


  • Date - 11/01/2018 15:52 - 11/01/2018 21:00
  • Last Updated - 12/01/2018 16:15
Unplanned NBN Outage - QLD - 06/12/2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband NBN Services
  • ** Unplanned NBN Outage - QLD - 06/12/2017
    = = = = = = = = = = = = = = = = = = = = =


    *** UPDATE ***


    NBN Services are now fully recovered, the issue was due to a fibre break which has now been resolved.


    = = = = = = = = = = = =



    Carrier still investigating, possible hardware fault at POI.

    Next update by 12:30PM QLD time


    = = = = = = =


    There is currently an intermittent issue affecting NBN services in QLD, there has been a number of bounces on the carrier service facing our upstream provider, this is being investigated with carrier as a priority.

    No ETR at present, next update expected by 11:30am QLD time.



    We apologise for any inconvenience this may cause and are working hard for a resolution.

  • Date - 06/12/2017 11:40 - 06/12/2017 13:50
  • Last Updated - 06/12/2017 13:59
Lennox Head Exchange - Current Outage (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband ADSL Services
  • 06-12-2017 - 09:21 AM

    **** CURRENT DSLAM OUTAGE ****

      **** LENNOX EXCHANGE ****


    We have been notified by Telstra Wholesale that there is currently an issue with a DSLAM at the Lennox Head exchange.

    This will affect some services in the Lennox Head area until the issue is resolved.


    We will update as sson as we have more news.


  • Date - 06/12/2017 05:00 - 11/01/2018 15:52
  • Last Updated - 06/12/2017 09:23
Emergency Outage - 29-11-17 2200 to 2300 AEDS (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL & NBN Services

  • Emergency Upgrade
    = = = = = 

    29-11-2017  10:00 pm to 11:00 pm AEDST

    = = = = =

    Due to an emergency upgrade of Backhaul hardware being performed tonight, some ADSL, fixed wireless and
    fibre services may experience disruptions to their service from 22:00 to 23:00 AET.

    We apologise for any inconvenience this may cause.

  • Date - 29/11/2017 22:00 - 11/01/2018 15:58
  • Last Updated - 28/11/2017 15:18
Planned Outage - ADSL Broadband - 01/12/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 01/12/2017
    ------------------------------------------------------------

    Start: 01/12/2017 01:00:00 AEDT
    End: 01/12/2017 06:00:00 AEDT


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    CRONULLA, (NSW)

    may be disrupted for up to 60 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 01/12/2017 01:00 - 01/12/2017 06:00
  • Last Updated - 28/11/2017 15:14
Emergency Outage - 13/11/17 22:00 to 23:00 AE (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL & NBN Services
  • Emergency Upgrade
    = = = = = 

    13-11-2017  10:00 pm to 11:00 pm AEDST

    = = = = =

    Due to an emergency 
    upgrade of Backhaul hardware being performed tonight, some ADSL, fixed wireless and
    fibre services may experience disruptions to their service from 22:00 to 23:00 AET.

    We apologise for any inconvenience this may cause.

  • Date - 13/11/2017 22:00 - 28/11/2017 15:15
  • Last Updated - 13/11/2017 18:26
Hosting Server Issue (Resolved)
  • Priority - Low
  • 15:15 AEDT

    Our data centre experienced a routing issue which caused the outage. We are still waiting on further information.



    12:30pm AEDT

    We have experienced a widespread Hosting issue which is currently resolved.

    Our engineers are still investigating the issue and we will include more information on our website shortly.

  • Date - 13/11/2017 13:49 - 28/11/2017 15:13
  • Last Updated - 13/11/2017 15:16
Planned Core Infrastructure Work (Resolved)
  • Priority - Low
  • Affecting Other - Broadband NBN Services
  • ## Planned Outage ## 

    ---------------------------------------------------
    #### Maintenance Window: ####

    **Start:** 16/11/2017 23:00:00 AWST 
    **End:** 17/11/2017 05:00:00 AWST

    ---------------------------------------------------
    #### Duration of Outage: ####

    360 Minutes

    ---------------------------------------------------
    #### Description of Work: ####

    CARRIER PLANNED WORK:

    Carrier techs will be performing Physical relocation of OSN shelfs into new racks.

    If your service drops during this time, please restart your router (and NTD if applicable)


    We apologise for any inconvenience this may cause.

  • Date - 16/11/2017 23:00 - 28/11/2017 15:13
  • Last Updated - 27/10/2017 14:11
Unplanned Service Disruption - NBN Services (Resolved)
  • Priority - Medium
  • Affecting Other - NBN BROADBAND SERVICES
  • ##  FINAL UPDATE ##


    Upstream provider has confirmed the link flap has been stabilised and no further issues on the link.


    Please Turn your router off and on again if your service is still not working.


    ==================================


    ## UPDATE ###

    Turn your router off and on again if your service is still not working.

    = = = = 
    Upstream provider has indicated there is currently a carrier issue with a primary transit link has bounced a number of times, upstream have moved traffic onto an alternative path while the carrier investigates the link flap. All services should now be restored, if this is not the case please ensure powercycle of CPE
    = = = = 



    ## Unplanned Service Disruption ## 

    26/10/2017 - 09:13 am

    ---------------------------------------------------
    #### Disruption Details: ####

    There is currently a carrier issue that may be affecting NBN services,  we are working with our Backhaul provider to confirm the root cause

    ---------------------------------------------------
    #### Action Taken: ####

    Working with the carrier to identify root cause


    ---------------------------------------------------
    #### Next Update: ####

    As they come to hand

  • Date - 26/10/2017 09:13 - 13/11/2017 13:52
  • Last Updated - 26/10/2017 19:49
Unplanned NBN Outage - NBN Services Cairns (Resolved)
  • Priority - High
  • Affecting Other - Broadband NBN Services
  • Status: Resolved
    Reason: No specific reason provided by the NBNCo.


    **** CURRENT NBN OUTAGE FOR CAIRNS SERVICES ****


    There is currently an unplanned outage in Cairns QLD affecting NBN services, NewSprouts' Upstream provider is liaising with the NBNCo. to confirm what the issue is. 

    Hopefully the cause is rectified soon.


    Whilst out of our control, we apologise for any inconvenience this may cause.

  • Date - 18/10/2017 16:24 - 19/10/2017 16:26
  • Last Updated - 19/10/2017 16:27
Unplanned Outage - ADSL Services QLD (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • **** Service RESTORED ****


    RESOLVED - The carrier have now completed their fix of the exchange fault, all services are now back up and stable.



    = = = = = = = = =


    **** CURRENT ADSL OUTAGE FOR QLD SERVICES ****


    There is currently an unplanned outage in QLD affecting ADSL services, NewSprouts' Upstream provider is liaising with the relevant carrier to confirm what the issue is.


    Next update will be provided by 10:30:00 QLD Time


    We apologise for any inconvenience this may cause.

  • Date - 18/10/2017 10:56 - 18/10/2017 16:00
  • Last Updated - 18/10/2017 21:19
Core Infrastructure Upgrade - 27/10/2017 11:0 (Resolved)
  • Priority - Medium
  • Affecting Other - NBN Broadband Services
  • ## Planned Hazardous Work ## 

    ---------------------------------------------------
    #### Maintenance Window: ####

    **Start:** 27/10/2017 23:00:00 AEST 
    **End:** 28/10/2017 07:00:00 AEST

    ---------------------------------------------------
    #### Description of Work: ####

    CARRIER PLANNED WORK

    RELOCATE CARRIER ASSET IN NETWORK FOR RMS NORTHERN BEACHS HOSPITAL / WARRINGAH RD UPGRADE.

    ---------------------------------------------------


    Services may be affected for up to 8 hours during the work window.

    You may need to reboot your router and NTD if your services do not return after the works are complete

    Apologies for any inconvenience.

  • Date - 27/10/2017 23:00 - 13/11/2017 13:52
  • Last Updated - 13/10/2017 15:44
Core Infrastructure Upgrade - 22/10/2017 11:0 (Resolved)
  • Priority - Medium
  • Affecting Other - NBN Broadband Services
  • ## Planned Hazardous Work ## 

    ---------------------------------------------------
    #### Maintenance Window: ####

    **Start:** 22/10/2017 23:00:00 AEST 
    **End:** 23/10/2017 07:00:00 AEST

    ---------------------------------------------------
    #### Description of Work: ####

    CARRIER PLANNED WORK

    RELOCATE CARRIER ASSET IN NETWORK FOR RMS NORTHERN BEACHS HOSPITAL / WARRINGAH RD UPGRADE.

    ---------------------------------------------------


    Services may be affected for up to 8 hours during the work window.

    You may need to reboot your router and NTD if your services do not return after the works are complete

    Apologies for any inconvenience.

  • Date - 22/10/2017 23:00 - 13/11/2017 13:52
  • Last Updated - 11/10/2017 13:10
Planned Outages - ADSL Broadband - 11/10/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 11/10/2017
    ------------------------------------------------------------

    Start: 11/10/2017 00:00:01 AEST
    End: 11/10/2017 06:00:00 AEST


    (QLD)

    Due to a planned carrier upgrade some Broadband DSL Services in the area of:

    NOME, MAGNETIC ISLAND, TOWNSVILLE, YABULU 

    may be disrupted for up to 60 minutes within the change window.

    ----

    Start: 11/10/2017 01:00:00 AEDT
    End: 11/10/2017 06:00:00 AEDT


    (NSW)

    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    BALGOWLAH  INGLEBURN, NARELLAN, MUSWELLBROOK and SCONE 

    may be disrupted for up to 60 minutes within the change window.

    -----

    (VIC)

    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    CARRUM DOWNS 

    may be disrupted for up to 30 minutes within the change window.


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    ALEXANDRA, BENALLA, GLADYSDALE, KOORLONG, LAKES ENTRANCE, LONGFORD, MINERS REST, MORWELL, NHILL, VENTNOR, WONTHAGGI 

    may be disrupted for up to 60 minutes within the change window.



    We apologise for any inconvenience this may cause.

  • Date - 11/10/2017 01:00 - 13/11/2017 13:52
  • Last Updated - 06/10/2017 16:24
Planned Outages - ADSL Broadband - 03/11/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 03/11/2017
    ------------------------------------------------------------

    (NSW)

    Start: 03/11/2017 01:00:00 AEDT
    End: 03/11/2017 06:00:00 AEDT


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    CRONULLA, MIRANDA, MIRANDA,MIRANDA 

    may be disrupted for up to 60 minutes within the change window.


    ------


    (QLD)

    Start: 03/11/2017 01:00:00 AEST
    End: 03/11/2017 06:00:00 AEST


    Due to a planned carrier upgrade some Broadband ADSL Services in the areas of:

    ROMA (QLD)

    may be disrupted for up to 2 x 60 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 03/11/2017 01:00 - 13/11/2017 13:52
  • Last Updated - 06/10/2017 16:23
Planned Outage - ADSL Broadband - 13/10/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage 13/10/2017
    ------------------------------------------------------------

    Start: 13/10/2017 01:00:00 AEDT
    End: 13/10/2017 06:00:00 AEDT


    (NSW)

    Due to a planned upgrade some Broadband DSL Services in the areas of:

    MENAI, MANLY

    may be disrupted for up to 60 minutes within the change window.

    ----

    (VIC)


    Start: 13/10/2017 01:00:00 AEDT
    End: 13/10/2017 06:00:00 AEDT


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    GISBORNE, INVERLOCH, KIALLA, LARA, MILDURA, NORTH GEELONG, WHEELERS HILL (VIC)

    may be disrupted for up to 60 minutes within the change window.


    MELTON (VIC)

    may be disrupted for up to 240 minutes within the change window.

    -----

    (QLD)

    Due to a planned carrier upgrade some Broadband DSL Services in the area of:

    CLONCURRY 

    may be disrupted for up to 60 minutes within the change window.

    ----

    We apologise for any inconvenience this may cause.

  • Date - 13/10/2017 01:00 - 13/11/2017 13:53
  • Last Updated - 06/10/2017 16:21
Planned Outage - ADSL Broadband - 16/11/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 16/10/2017
    ------------------------------------------------------------


    Start: 16/10/2017 01:00:00 AEST
    End: 16/10/2017 06:00:00 AEST


    Urgent carrier work is required and some Broadband ADSL Services in the areas of:

    SUBURB, KENNINGTON, EMERALD, KORUMBURRA, MAFFRA, MEENIYAN, MOOLAP, WALKERVILLE, WARRAGUL (VIC)

    may be disrupted for up to 60 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 16/10/2017 01:00 - 13/11/2017 13:53
  • Last Updated - 06/10/2017 16:21
Planned Outages - ADSL Services - 10/10/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 10/10/2017
    ------------------------------------------------------------

    (QLD)

    Start: 10/10/2017 01:00:00 AEST
    End: 10/10/2017 06:00:00 AEST


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    COOKTOWN 

    may be disrupted for up to 60 minutes within the change window.

    ----

    Planned Outage - 10/10/2017
    ------------------------------------------------------------

    (VIC) 

    Start: 10/10/2017 00:00:00 AEDT
    End: 10/10/2017 06:00:00 AEDT


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    GEELONG, APOLLO BAY, MORIAC , AIREYS INLET

    may be disrupted for up to 10 minutes within the change window.


    PAKENHAM, CRANBOURNE

    may be disrupted for up to 2 x 30 minutes within the change window.

    ------

    (NSW)

    Start: 10/10/2017 01:00:00 AEDT
    End: 10/10/2017 06:00:00 AEDT


    Due to a planned carrier upgrade some TADSL Services in the areas of:

    CAMPBELLTOWN (NSW)

    may be disrupted for up to 60 minutes within the change window.



    We apologise for any inconvenience this may cause.

  • Date - 10/10/2017 00:00 - 13/11/2017 13:53
  • Last Updated - 06/10/2017 11:17
Planned Outages - ADSL Broadband - 12/10/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 12/10/2017
    ------------------------------------------------------------

    Start: 12/10/2017 01:00:00 AEDT
    End: 12/10/2017 06:00:00 AEDT


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    MORNINGTON (VIC)

    may be disrupted for up to 30 minutes within the change window.

    --

    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    BAIRNSDALE, BENALLA, BALLARAT, CHURCHILL, HAMILTON, INVERLOCH, JUNORTOUN, LAKES ENTRANCE, MERBEIN, MURCHISON, ROBINVALE, SHOREHAM, SHEPPARTON, SMEATON, TRARALGON, YALLOURN NORTH (VIC)

    may be disrupted for up to 60 minutes within the change window.



    We apologise for any inconvenience this may cause.

  • Date - 12/10/2017 01:00 - 13/11/2017 13:53
  • Last Updated - 06/10/2017 11:16
Planned Outages - ADSL Broadband - 19/10/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 19/10/2017
    ------------------------------------------------------------

    Start: 1910/2017 00:01:00 AEST
    End: 19/10/2017 06:00:00 AEST


    (QLD)

    Due to a planned carrier upgrade some Broadband DSL Services in the area of:

    NOME, MAGNETIC ISLAND, TOWNSVILLE, YABULU, MOGILL and SPRINGFIELD LAKES 

    may be disrupted for up to 60 minutes within the change window.

    -----

    Start: 19/10/2017 01:00:00 AEDT
    End: 19/10/2017 06:00:00 AEDT

    (NSW)

    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    CRONULLA, SYLVANIA

    may be disrupted for up to 60 minutes within the change window.

    -----

    (VIC)

    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    BENTLEIGH (VIC)

    may be disrupted for up to 30 minutes within the change window.



    We apologise for any inconvenience this may cause.

  • Date - 19/10/2017 01:00 - 13/11/2017 13:53
  • Last Updated - 05/10/2017 13:17
Planned Outage - ADSL Broadband - 27/10/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 27/10/2017
    ------------------------------------------------------------


    Start: 27/10/2017 01:00:00 AEDT
    End: 27/10/2017 06:00:00 AEDT


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    BALACLAVA, ORMOND (VIC)

    may be disrupted for up to 30 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 27/10/2017 01:00 - 13/11/2017 13:53
  • Last Updated - 05/10/2017 13:13
Planned Outage - ADSL Broadband - 26/10/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 26/10/2017
    ------------------------------------------------------------

    Start: 26/10/2017 01:00:00 AEDT
    End: 26/10/2017 06:00:00 AEDT


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    ELSTERNWICK, ST KILDA (VIC)

    may be disrupted for up to 30 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 26/10/2017 01:03 - 13/11/2017 13:53
  • Last Updated - 05/10/2017 13:08
Planned Outage - ADSL Broadband - 25/10/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 25/10/2017
    ------------------------------------------------------------

    Start: 25/10/2017 01:00:00 AEDT
    End: 25/10/2017 06:00:00 AEDT


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    BRIGHTON, HIGHETT (VIC)

    may be disrupted for up to 30 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 25/10/2017 01:00 - 13/11/2017 13:53
  • Last Updated - 05/10/2017 10:17
Planned Outage - ADSL Broadband - 05/10/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 05/10/2017
    ------------------------------------------------------------

    Start: 05/10/2017 01:00:00 AEDT
    End: 05/10/2017 06:00:00 AEDT

    (VIC)

    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    BERRYS CREEK , BRUTHEN , GLENGARRY , MORWELL , TOORA , TORQUAY and TYABB 

    may be disrupted for up to 60 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 05/10/2017 01:00 - 13/11/2017 13:53
  • Last Updated - 04/10/2017 11:17
Planned Outages - ADSL Broadband - 04/10/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 04/10/2017
    ------------------------------------------------------------

    (QLD)

    Start: 04/10/2017 01:00:00 AEST
    End: 04/10/2017 06:00:00 AEST


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of :

    BUNDABERG, WOONGARRA

    may be disrupted for up to 120 minutes within the change window.


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    BROOKFIELD, CHAPEL HILL 

    may be disrupted for up to 60 minutes within the change window.

    -----

    (NSW)

    Planned Outage - 04/10/2017
    ------------------------------------------------------------

    Start: 04/10/2017 01:00:00 AEDT
    End: 04/10/2017 06:00:00 AEDT


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    CUDGERA CREEK NSW 

    may be disrupted for up to 120 Minutes within the change window.


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    NORTH SYDNEY, LEONARDS (NSW)

    may be disrupted for up to 60 minutes within the change window.

    -----

    (WA)

    Start: 04/10/2017 01:00:00 AWST
    End: 04/10/2017 06:00:00 AWST


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    MOUNT HAWTHORN (WA)

    may be disrupted for up to 120 minutes within the change window.




    We apologise for any inconvenience this may cause.

  • Date - 04/10/2017 01:00 - 06/10/2017 11:19
  • Last Updated - 29/09/2017 16:36
Planned Outages - ADSL Broadband - 03/10/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outages - 03/10/2017
    ------------------------------------------------------------


    (QLD)

    Start: 03/10/2017 01:00:00 AEST
    End: 03/10/2017 06:00:00 AEST


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    BUNDABERG, GOOBURRUM 

    may be disrupted for up to 120 minutes within the change window.

    WARWICK

    may be disrupted for up to 60 minutes within the change window.


    ----

    (VIC)

    Start: 03/10/2017 01:00:00 AEDT
    End: 03/10/2017 06:00:00 AEDT


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    BRIDGEWATER WAY TRUGANINA TOPHAT ISAM, TRUGANINA

    may be disrupted for up to 180 Minutes within the change window.


    ----

    (WA)

    Start: 03/10/2017 01:00:00 AWST
    End: 03/10/2017 06:00:00 AWST


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    MERREDIN (WA)

    may be disrupted for up to 1 x 5 hours within the change window.



    We apologise for any inconvenience this may cause.

  • Date - 03/10/2017 01:00 - 06/10/2017 11:18
  • Last Updated - 29/09/2017 16:34
Planned Outage - ADSL Broadband - 17/11/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 17/11/2017
    ------------------------------------------------------------

    Start: 17/11/2017 01:00:00 AEDT
    End: 17/11/2017 06:00:00 AEDT


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    CRONULLA,BUNDEENA,BUNDEENA (NSW)

    may be disrupted for up to 60 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 17/11/2017 01:00 - 28/11/2017 15:13
  • Last Updated - 28/09/2017 16:24
Planned Outage - ADSL Broadband - 20/10/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 20/10/2017
    ------------------------------------------------------------


    (QLD)

    Start: 20/10/2017 00:01:00 AEST
    End: 20/10/2017 06:00:00 AEST


    Due to a planned carrier upgrade some Broadband DSL Services in the area of:

    BOWEN 

    may be disrupted for up to 60 minutes within the change window.

    -----

    (NSW)

    Start: 20/10/2017 01:00:00 AEDT
    End: 20/10/2017 06:00:00 AEDT


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    BALGOWLAH, HARBORD 

    may be disrupted for up to 60 minutes within the change window.



    We apologise for any inconvenience this may cause.

  • Date - 20/10/2017 01:00 - 13/11/2017 13:53
  • Last Updated - 28/09/2017 16:20
Planned Outage - ADSL Broadband - 06/10/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 06/10/2017
    ------------------------------------------------------------

    Start: 06/10/2017 01:00:00 AEDT
    End: 06/10/2017 06:00:00 AEDT


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    FRENCHS FOREST, CASTLECRAG , PYMBLE (NSW)

    may be disrupted for up to 60 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 06/10/2017 01:00 - 06/10/2017 11:19
  • Last Updated - 27/09/2017 12:10
Planned Outage - ADSL Broadband - 27/09/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 27/09/2017
    ------------------------------------------------------------


    Start: 27/09/2017 01:00:00 AEST
    End: 27/09/2017 06:00:00 AEST


    (QLD)

    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    MARYBOROUGH ,TINANA 

    may be disrupted for up to 120 minutes within the change window.

    ----

    (VIC)

    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    DANDENONG , KEYSBOROUGH 

    may be disrupted for up to 10 minutes within the change window.


    COLLINGWOOD

    may be disrupted for up to 30 minutes within the change window.


    ----

    (WA)

    Start: 27/09/2017 01:00:00 AWST
    End: 27/09/2017 06:00:00 AWST


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    WINGELLINA 

    may be disrupted for up to 15 minutes within the change window.



    We apologise for any inconvenience this may cause.

  • Date - 27/09/2017 01:00 - 29/09/2017 16:37
  • Last Updated - 26/09/2017 10:25
Core Infrastructure Upgrade - 05/10/2017 12:0 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband Services
  • ## Planned Outage ## 


    ---------------------------------------------------
    #### Maintenance Window: ####

    **Start:** 05/10/2017 00:00:00 AEST 
    **End:** 05/10/2017 04:00:00 AEST

    ---------------------------------------------------
    #### Duration of Outage: ####

    10 Minutes

    ---------------------------------------------------
    #### Description of Work: ####

    NewSprouts' Uptream Provider will be performing core transmission path upgrades

    Service will be impacted for up to 10 minutes.

    We apologise for any inconvenience this may cause.

  • Date - 05/10/2017 00:00 - 06/10/2017 11:19
  • Last Updated - 25/09/2017 14:12
Planned Outage - ADSL Broadband - 22/09/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 22/09/2017
    ------------------------------------------------------------

    Start: 22/09/2017 01:00:00 AEST
    End: 22/09/2017 06:00:00 AEST

    ----

    (NSW) 

    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    ALBION PARK, BERRIMA, KANGAROO VALLEY, KORORA, LOCKHART, NOWRA, STOKERS SIDING, WENTWORTH FALLS, WOLUMLA, WARILLA, FLINDERS

    may be disrupted for up to 5 minutes within the change window.


    (NSW)

    COMO, ENGADINE

    may be disrupted for up to 60 minutes within the change window.


    (NSW)

    SINGLETON 

    may be disrupted for up to 25 minutes within the change window.


    ----

    (WA)


    Start: 22/09/2017 01:00:00 AWST
    End: 22/09/2017 06:00:00 AWST


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    BAKERS HILL,BASSENDEAN ,HERNE HILL ,BAYSWATER ,MIDLAND,WEST SWAN ,MOUNT HAWTHORN (WA)

    may be disrupted for up to 300 minutes within the change window.

    ----

    We apologise for any inconvenience this may cause.

  • Date - 22/09/2017 01:00 - 26/09/2017 10:14
  • Last Updated - 22/09/2017 11:56
Planned Outages - ADSL Broadband - 28/09/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outages - 28/09/2017
    ------------------------------------------------------------


    (VIC)

    Start: 28/09/2017 01:00:00 AEST
    End: 28/09/2017 06:00:00 AEST

    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    PATTERSON LAKES , CHELSEA , KEYSBOROUGH 

    may be disrupted for up to 10 minutes within the change window.

    ----

    (WA)

    Start: 28/09/2017 01:00:00 AWST
    End: 28/09/2017 06:00:00 AWST


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    BUSSELTON 

    may be disrupted for up to 300 minutes within the change window.



    We apologise for any inconvenience this may cause.


  • Date - 28/09/2017 01:00 - 29/09/2017 16:37
  • Last Updated - 22/09/2017 11:55
Planned Outage - ADSL Broadband - 29/09/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 29/09/2017
    ------------------------------------------------------------

    Start: 29/09/2017 01:00:00 AWST
    End: 29/09/2017 06:00:00 AWST


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    MARGARET RIVER (WA)

    may be disrupted for up to 300 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 29/09/2017 01:00 - 29/09/2017 16:37
  • Last Updated - 22/09/2017 11:53
Planned Outage - NSW ADSL Services - 18/10/20 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 18/10/2017
    ------------------------------------------------------------

    Start: 18/10/2017 00:00:01 AEST
    End: 18/10/2017 06:00:00 AEST


    Due to a planned carrier upgrade some Broadband DSL Services in the area of:

    DOUGLAS, TOWNSVILLE, KIRWAN (QLD)

    may be disrupted for up to 60 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 18/10/2017 01:00 - 13/11/2017 13:53
  • Last Updated - 21/09/2017 22:04
Planned Outage - ADSL Broadband - 21/09/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 21/09/2017
    ------------------------------------------------------------

    (WA)

    Start: 21/09/2017 01:00:00 AWST
    End: 21/09/2017 06:00:00 AWST


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    GOSNELLS SOUTHERN RIVER 

    may be disrupted for up to 300 Minutes within the change window.

    ----

    (QLD)

    Start: 20/09/2017 23:59:00 AEST
    End: 21/09/2017 05:00:00 AEST


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    MILLMERRAN MORVEN, CALOUNDRA , MOOLOOLABA , PALMWOODS

    may be disrupted for up to 60 minutes within the change window.

    ----

    (VIC)

    Start: 21/09/2017 01:00:00 AEST
    End: 21/09/2017 06:00:00 AEST

    Dear Valued Customer,

    Urgent carrier work is required and some Broadband DSL Services in the areas of:

    CHURCHILL, GLENMAGGIE, MARLO, MALLACOOTA, MORWELL, TOORLOO, TRARALGON 

    may be disrupted for up to 2 x 30 minutes within the change window.

    ----

    We apologise for any inconvenience this may cause.

  • Date - 21/09/2017 01:00 - 26/09/2017 10:14
  • Last Updated - 20/09/2017 13:26
Planned Outage - ADSL Broadband - 14/09/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 14/09/2017
    ------------------------------------------------------------

    Start: 14/09/2017 01:00:00 AEST
    End: 14/09/2017 06:00:00 AEST


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    DAYLESFORD , GLENLYON (VIC)

    may be disrupted for up to 30 minutes within the change window.

    ----

    PIALBA (QLD)

    may be disrupted for up to 300 minutes within the change window.

    --

    BURRUM HEADS (QLD)

    may be disrupted for up to 15 minutes within the change window.


    ------------------------------------------------------------

    Start: 14/Sep/2017 01:00:00 AWST
    End: 14/Sep/2017 06:00:00 AWST


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    CARNARVON (WA)

    may be disrupted for up to 300 minutes within the change window.

    ----

    We apologise for any inconvenience this may cause.

  • Date - 14/09/2017 01:00 - 20/09/2017 13:34
  • Last Updated - 13/09/2017 21:30
Planned Outage - ADSL Broadband - 19/09/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 19/09/2017
    ------------------------------------------------------------

    Start: 19/09/2017 01:00:00 AEST
    End: 19/09/2017 06:00:00 AEST


    (NSW)

    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    ARALUEN 

    may be disrupted for up to 240 minutes within the change window.


    CABRAMURRA , KOORINGAL

    may be disrupted for up to 30 minutes within the change window.


    HAMILTON , MEREWETHER

    may be disrupted for up to 25 minutes within the change window.

    ---

    (VIC)

    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    BEULAH , NERRINA , BALLARAT , CLUNES , DAYLESFORD , HADI CA5 WADDELLS RD NEAR JLLYS HILL RD SMYTHES CREEK , JEPARIT , MINYIP , MOUNT HELEN , MURTOA , NATIMUK , ROKEWOOD , SKIPTON , TRENTHAM , WARRENHEIP 

    may be disrupted for up to 5 minutes within the change window.

    ---

    (QLD)

    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    COOLUM BEACH , EUMUNDI , NAMBOUR , NOOSAVILLE QLD  

    may be disrupted for up to 60 minutes within the change window.


    BARGARA

    may be disrupted for up to 120 minutes within the change window.

    ---

    We apologise for any inconvenience this may cause.

  • Date - 19/09/2017 01:00 - 20/09/2017 13:34
  • Last Updated - 13/09/2017 21:27
Planned Outage - ADSL Broadband - 15/09/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 15/09/2017
    ------------------------------------------------------------


    (WA)

    Start: 15/09/2017 01:00:00 AWST
    End: 15/09/2017 06:00:00 AWST


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    TARCOOLA,GERALDTON, TARCOOLA 

    may be disrupted for up to 300 minutes within the change window.

    ----

    (NSW)

    Start: 15/09/2017 01:00:00 AEST
    End: 15/09/2017 06:00:00 AEST


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    SINGLETON

    may be disrupted for up to 25 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 15/09/2017 01:00 - 20/09/2017 13:34
  • Last Updated - 13/09/2017 21:19
Planned Outage - ADSL Broadband - 10/11/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 10/11/2017
    ------------------------------------------------------------

    Start: 10/11/2017 01:00:00 AEDT
    End: 10/11/2017 06:00:00 AEDT


    Due to a planned upgrade some Broadband DSL Services in the areas of:

    MENAI , SUTHERLAND (NSW)

    may be disrupted for up to 60 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 10/11/2017 01:00 - 13/11/2017 13:53
  • Last Updated - 12/09/2017 13:41
Planned Outages - ADSL Broadband - 13/09/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outages - 13/09/2017
    ------------------------------------------------------------

    (WA)

    Start: 13/09/2017 01:00:00 AWST
    End: 13/09/2017 06:00:00 AWST


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    DENHAM , EXMOUTH , MOUNT MAGNET ,GERALDTON EXCHANGE 

    may be disrupted for up to 300 minutes within the change window.

    ----

    (QLD)

    Start: 13/09/2017 01:00:00 AEST
    End: 1309/2017 06:00:00 AEST


    Urgent carrier work is required and some Broadband DSL Services in the areas of:

    LAMMERMOOR,YEPPOON 

    may be disrupted for up to 120 minutes within the change window.

    ----

    We apologise for any inconvenience this may cause.

  • Date - 13/09/2017 01:00 - 20/09/2017 13:34
  • Last Updated - 12/09/2017 13:39
Planned Outage - ADSL Broadband - 20/09/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 20/09/2017
    ------------------------------------------------------------


    (WA)

    Start: 20/09/2017 01:00:00 AWST
    End: 20/09/2017 06:00:00 AWST


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    PINJARRA 

    may be disrupted for up to 240 minutes within the change window.

    ----

    (QLD)

    Start: 20/09/2017 01:00:00 AEST
    End: 20/09/2017 06:00:00 AEST


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    BARGARA 

    may be disrupted for up to 120 minutes within the change window.

    ----

    Apologies for any inconvenience caused.

  • Date - 20/09/2017 01:00 - 26/09/2017 10:14
  • Last Updated - 11/09/2017 22:29
Planned Outage - ADSL Broadband - 12/09/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 12/09/2017
    ------------------------------------------------------------

    (WA)

    Start: 12/09/2017 01:00:00 AWST
    End: 12/09/2017 06:00:00 AWST


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    KALBARRI

    may be disrupted for up to 300 minutes within the change window.

    ----

    (SA)

    Start: 11/09/2017 23:59:00 ACST
    End: 12/09/2017 07:00:00 ACST

    Due to planned carrier Optic Fibre relocation/repair some Broadband DSL Services in the areas of:

    ALLENBY GARDENS 

    may experience a break to service during the change window.

    ----

    (NSW)

    Start: 12/09/2017 01:00:00 AEST
    End: 12/09/2017 06:00:00 AEST


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    BUNGWAHL 

    may be disrupted for up to 25 minutes within the change window.


    LITHGOW

    may be disrupted for up to 60 minutes within the change window.

    ----

    (QLD)

    Urgent carrier work is required and some Broadband DSL Services in the areas of:

    FRENCHVILLE, GRACEMERE 

    may be disrupted for up to 120 minutes within the change window.

    ----

    We apologise for any inconvenience this may cause.

  • Date - 12/09/2017 01:00 - 20/09/2017 13:34
  • Last Updated - 11/09/2017 22:10
Planned Outage - ADSL Broadband - 26/09/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 26/09/2017
    ------------------------------------------------------------

    Start: 26/09/2017 01:00:00 AEST
    End: 26/09/2017 06:00:00 AEST


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    MARYBOROUGH ,TIARO (QLD)

    may be disrupted for up to 120 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 26/09/2017 01:00 - 29/09/2017 16:36
  • Last Updated - 11/09/2017 22:05
NewSprout Hosting Server Upgrade (Resolved)
  • Priority - Medium
  • Affecting Server - kirrapoint.newsprout.com.au
  • Server Upgrade kirrapoint.newsprout.com.au 10/09/2017
    ------------------------

    An OS upgrade will be performed this server betwee 7.30pm and 9pm.

    All services on this server will be affected during this window.

    We apologise for any inconvenience this may cause.

  • Date - 10/09/2017 19:30 - 26/09/2017 10:15
  • Last Updated - 10/09/2017 20:25
Planned Outage - ADSL Broadband - 11/09/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 11/09/2017
    ------------------------------------------------------------

    Start: 11/09/2017 01:00:00 AEST
    End: 11/09/2017 06:00:00 AEST


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    AXEDALE, BARONGAROOK, BALLARAT, LOVELY BANKS,FLOWERDALE , KYNETON ,TORQUAY, WARRNAMBOOL ,WOODEND (VIC)

    may be disrupted for up to 60 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 11/09/2017 01:00 - 20/09/2017 13:34
  • Last Updated - 08/09/2017 16:59
Planned Outage - ADSL Broadband - 08/09/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 08/09/2017
    ------------------------------------------------------------

    Start: 08/09/2017 01:00:00 AEST
    End: 08/09/2017 06:00:00 AEST

    ----

    (NSW)

    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    BOWRAL, HILLTOP 

    may be disrupted for up to 240 minutes within the change window.


    HAMILTON , MEREWETHER 

    may be disrupted for up to 25 minutes within the change window

    ----

    (ACT)

    Due to a planned carrier upgrade some Broadband DSL Services in the areas of

    SCULLIN 

    may be disrupted for up to 10 minutes within the change window.

    ----


    We apologise for any inconvenience this may cause.

  • Date - 08/09/2017 01:00 - 11/09/2017 22:04
  • Last Updated - 06/09/2017 13:25
Planned Outage - ADSL Broadband - 07/09/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 07/09/2017
    ------------------------------------------------------------

    Start: 07/09/2017 01:00:00 AEST
    End: 07/09/2017 06:00:00 AEST

    ----

    (VIC)

    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    COWES, CORONET BAY , NEWHAVEN 

    may be disrupted for up to 2 x 30 minute periods within the change window.

    ----

    (ACT)

    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    SCULLIN

    may be disrupted for up to 10 minutes within the change window.

    ----

    (WA)

    Start: 07/09/2017 01:00:00 AWST
    End: 07/09/2017 06:00:00 AWST


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    ESPERANCE (WA)

    may be disrupted for up to 300 minutes within the change window.

    ----

    We apologise for any inconvenience this may cause.

  • Date - 07/09/2017 01:00 - 11/09/2017 22:04
  • Last Updated - 06/09/2017 13:22
Planned Outages - ADSL Broadband - 06/09/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outages - 06/09/2017
    ------------------------------------------------------------

    Start: 06/09/2017 01:00:00 AEST
    End: 06/09/2017 06:00:00 AEST


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    CURTIS , STH GLADSTONE (QLD)

    may be disrupted for up to 120 minutes within the change window.


    ---

    Start: 06/09/2017 01:00:00 AWST
    End: 06/09/2017 06:00:00 AWST


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    BOULDER , SOMERVILLE , SOUTHERN-CROSS (WA)

    may be disrupted for up to 300 minutes within the change window.

    ----

    Start: 06/09/2017 01:00:00 ACST
    End: 06/09/2017 06:00:00 ACST


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    SMITHFIELD (SA)

    may be disrupted for up to 300 minutes within the change window.

    ----

    We apologise for any inconvenience this may cause.

  • Date - 06/09/2017 01:00 - 07/09/2017 11:30
  • Last Updated - 05/09/2017 11:43
Core Infrastructure Upgrade - 13/09/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband Services
  • Planned Outage - 12/09/2017
    ------------------------------------------------------------

    Start: 12/09/2017 23:59:00 AEST
    End: 13/09/2017 04:00:00 AEST


    Duration of Outage:
    5 Minutes

    NewSprouts' upstream provider will be performing required Core Routing infrastructure changes.

    DSL and NBN services will be impacted during the scheduled window.

    We apologise for any inconvenience this may cause.

  • Date - 13/09/2017 00:00 - 20/09/2017 13:35
  • Last Updated - 04/09/2017 12:08
Planned Outages - ADSL Broadband - 05/09/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband ADSL Services
  • Planned Outage - 05/09/2017
    ------------------------------------------------------------
    Start: 05/09/2017 01:00:00 AEST
    End: 05/09/2017 06:00:00 AEST

     

    Due to a planned upgrade some Broadband ADSL Services in the areas of:

    ----

    (QLD)

    CLINTON , GLADSTONE 

    may be disrupted for up to 120 minutes within the change window.

    ----

    (NSW)

    BEXHILL, GOONELLABAH, NIMBIN, ROSEBANK, TREGEAGLE 

    may be disrupted for up to  40 minutes within the change window.


    ----

    (VIC)

    Urgent carrier work is required and some Broadband DSL Services in the areas of:

    HORSHAM, KORUMBURRA

    may be disrupted for up to 30 minutes within the change window.

    ----

    (ACT)

    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    SCULLIN, MACGREGOR 

    may be disrupted for up to 10 minutes within the change window.

    ----

    (SA)

    Start: 05/09/2017 01:00:00 ACST
    End: 05/09/2017 06:00:00 ACST

    DAWS PARK , UNLEY PARK 

    may be disrupted for up to 300 minutes within the change window.

    ----

    We apologise for any inconvenience this may cause.


  • Date - 05/09/2017 01:00 - 05/09/2017 11:39
  • Last Updated - 01/09/2017 11:49
Planned Outage - ADSL Broadband - 24/10/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 24/10/2017
    ------------------------------------------------------------

    Start: 24/10/2017 01:00:00 AEST
    End: 24/10/2017 06:00:00 AEST


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    SLADE POINT (QLD)

    may be disrupted for up to 60 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 24/10/2017 01:00 - 13/11/2017 13:53
  • Last Updated - 31/08/2017 15:50
Core Infrastructure Upgrade - 07/09/2017 12:0 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband Services
  • Planned Outage - 07/09/2017
    ------------------------------------------------------------

    Start: 07/09/2017 00:00:00 AEST
    End: 07/09/2017 04:00:00 AEST


    NewSprouts' Upstream carrier will be performing core infrastructure upgrades

    Services will be impacted for up to 15 Minutes.

    You may need to reboot your router / modem if your service does not recover.

    We apologise for any inconvenience this may cause.

  • Date - 07/09/2017 00:00 - 08/09/2017 17:01
  • Last Updated - 30/08/2017 20:52
Planned Outage - ADSL Broadband - 31/08/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 31/08/2017
    ------------------------------------------------------------
    Start: 31/08/2017 01:00:00 AEST
    End: 31/08/2017 06:00:00 AEST


    Due to a planned upgrade in our Extended Carrier Network some Broadband DSL Services in the areas of:

    ----

    NORTH GEELONG, WINCHELSEA (VIC)

    may be disrupted for up to  30 minutes within the change window.

    ----

    ELLENBROOK , GREENMOUNT , SWAN VIEW (WA)

    may be disrupted for up to 300 minutes within the change window.

    Start: 31/08/2017 01:00:00 AWST
    End: 31/08/2017 06:00:00 AWST



    We apologise for any inconvenience this may cause.

  • Date - 31/08/2017 01:00 - 04/09/2017 12:06
  • Last Updated - 30/08/2017 20:47
Core Infrastructure Upgrade - 28/09/2017 12:0 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband Services
  • Planned Outage - 28/09/2017
    ------------------------------------------------------------

    Start: 28/09/2017 00:00:00 AEST
    End: 28/09/2017 04:00:00 AEST


    Duration of Outage:
    Up to 10 Minutes

    NewSprouts' upstream provider will be performing Core switching infrastructure software upgrades.

    We apologise for any inconvenience this may cause

  • Date - 28/09/2017 00:00 - 29/09/2017 16:37
  • Last Updated - 29/08/2017 22:16
Core Infrastructure Upgrade - 28/09/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband Services
  • Maintenance Window:

    Start: 28/09/2017 00:00:00 AEST
    End: 28/09/2017 04:00:00 AEST

    Duration of Outage:
    Up to 10 Minutes



    ---------------------------------------------------
    Description of Work:

    NewSprouts' Upstream provider will be performing required Core Routing infrastructure changes.

    DSL and NBN services will be impacted during the scheduled window,

    We apologise for any inconvenience this may cause.

  • Date - 28/09/2017 00:00 - 29/09/2017 16:37
  • Last Updated - 29/08/2017 11:08
Core Infrastructure Upgrade - 13/09/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband Services
  • #### Maintenance Window: ####

    **Start:** 13/09/2017 00:00:00 AEST 
    **End:** 13/09/2017 04:00:00 AEST

    ---------------------------------------------------
    #### Duration of Outage: ####

    5 Minutes

    ---------------------------------------------------
    #### Description of Work: ####
    NewSprouts' Upstream provider will be performing required Core Routing infrastructure changes.

    DSL and NBN services will be impacted during the scheduled window,

    We apologise for any inconvenience this may cause.

  • Date - 13/09/2017 00:00 - 20/09/2017 13:34
  • Last Updated - 28/08/2017 12:16
Planned Emergency Core Infrastructure Work (Resolved)
  • Priority - Low
  • Affecting Other - NBN Broadband Services
  • #### Maintenance Window: ####

    **Start:** 29/08/2017 23:00:00 AEST 
    **End:** 30/08/2017 06:00:00 AEST

    ---------------------------------------------------
    #### Description of Work: ####

    Our upstream provider will be performing work on one of iseek's interstate links. During the outage window, traffic on the affected link will fall over onto a redundant path with no outage expected on interstate traffic.

    Reason for Work: Migrate 1 path of DWDM bearer to new fibre path.
    Rebalance system.

    Planned work should take 120 Minutes to complete 

    We apologise for any inconvenience this may cause.

  • Date - 29/08/2017 23:00 - 30/08/2017 21:12
  • Last Updated - 28/08/2017 12:14
Planned Outage - ADSL Broadband - 01/09/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 01/09/2017
    ------------------------------------------------------------
    Start: 01/09/2017 01:00:00 AEST
    End: 01/09/2017 06:00:00 AEST


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    KARIONG, SOMERSBY (NSW)

    may be disrupted for up to 15 minutes within the change window.

    ---

    SPRINGWOOD, WINMALEE (NSW)

    may be disrupted for up to 60 minutes within the change window.


    ---

    ULLADULLA (NSW)

    may be disrupted for up to 240 minutes within the change window.

    ---

    We apologise for any inconvenience this may cause.

  • Date - 01/09/2017 01:00 - 04/09/2017 12:07
  • Last Updated - 25/08/2017 12:01
Planned Outage - ADSL Broadband - 29/08/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 29/08/2017
    ------------------------------------------------------------
    Start: 29/08/2017 01:00:00 AEST
    End: 29/08/2017 06:00:00 AEST​


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    KINCUMBER, TERRIGAL (NSW)

    may be disrupted for up to 15 minutes within the change window.

    ---

    Start: 29/08/2017 01:00:00 AWST
    End: 29/08/2017 06:00:00 AWST​


    WANNEROO , PEARSALL (WA)

    may be disrupted for up to 300 minutes within the change window.

    ---

    We apologise for any inconvenience this may cause.

  • Date - 29/08/2017 01:00 - 30/08/2017 21:12
  • Last Updated - 25/08/2017 12:00
Planned Outage - ADSL Broadband - 30/08/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 30/08/2017
    ------------------------------------------------------------
    Start: 30/08/2017 01:00:00 AEST
    End: 30/08/2017 06:00:00 AEST



    Due to a planned upgrade some Broadband DSL Services in the areas of:

    GOONELLABAH , HORSESHOE CREEK , TABULAM , WIANGAREE , WYRALLAH (NSW)

    may be disrupted for up to 40 minutes within the change window.

    ---

    URALLA, BERRY, CALLALA BEACH (NSW)

    may be disrupted for up to 240 minutes within the change window.

    ---

    We apologise for any inconvenience this may cause.

  • Date - 30/08/2017 01:00 - 30/08/2017 21:37
  • Last Updated - 25/08/2017 11:55
Core Infrastructure Upgrade - 05/09/2017 12:0 (Resolved)
  • Priority - Low
  • Affecting Other - NBN Broadband Services
  • Planned Outage - 05/09/2017
    ------------------------------------------------------------

    Start: 04/09/2017 23:59:00 AEST
    End: 05/09/2017 04:00:00 AEST


    NewSprout's Upstream provider will be performing required core switching changes.

    NBN services will be affected for up to 30 minutes within the scheduled window.

    We apologise for any inconvenience this may cause.

  • Date - 05/09/2017 00:00 - 11/09/2017 22:04
  • Last Updated - 25/08/2017 11:50
Planned Outage - ADSL Broadband - 24/08/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 24/08/2017
    ------------------------------------------------------------
    Start: 24/08/2017 01:00:00 AEST
    End: 24/08/2017 06:00:00 AEST


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    ---

    EMU PLAINS , GLENMORE PARK , WARRAGAMBA (NSW)

    may be disrupted for up to 60 minutes within the change window.

    ---

    COOROY (QLD)
    MUNGINDI , MOREE (NSW)

    may be disrupted for up to 120 minutes within the change window.

    ---

    MORUYA,TUROSS HEAD (NSW)

    may be disrupted for up to 240 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 24/08/2017 01:00 - 30/08/2017 21:36
  • Last Updated - 22/08/2017 15:21
Core Infrastructure Upgrade - 28/09/2017 12:0 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband Services
  • ## Planned Outage ## 

    ---------------------------------------------------
    #### Maintenance Window: ####

    **Start:** 28/09/2017 00:00:00 AEST 
    **End:** 28/09/2017 04:00:00 AEST

    ---------------------------------------------------
    #### Duration of Outage: ####

    Up to 10 Minutes

    ---------------------------------------------------
    #### Description of Work: ####

    NewSprouts' upstream provider will be performing Core switching infrastructure software upgrades.


    We apologise for any inconvenience this may cause.

    ---------------------------------------------------

  • Date - 28/09/2017 00:00 - 29/09/2017 16:37
  • Last Updated - 22/08/2017 15:19
Planned Outage - ADSL Broadband - 25/08/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 25/08/2017
    ------------------------------------------------------------
    Start: 25/08/2017 01:00:00 AEST
    End: 25/08/2017 06:00:00 AEST



    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    BALGOWLAH, SPRINGWOOD, WINMALEE (NSW)

    may be disrupted for up to 60 minutes within the change window.


    We apologise for the inconvenience this may cause.

  • Date - 25/08/2017 01:00 - 30/08/2017 21:36
  • Last Updated - 22/08/2017 13:13
Core Infrastructure Upgrade - 31/08/2017 12:0 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband Services
  • CANCELELD - to be re-scheduled - ppDK


    Planned Outage - 31/08/2017
    ------------------------------------------------------------
    Start: 31/08/2017 00:00:00 AEST
    End: 31/08/2017 04:00:00 AEST


    Our Upstream provider will be performing required Core Routing infrastructure changes.

    DSL and NBN services will be impacted at times during the scheduled window.

    We apologise for any inconvenience this may cause.

  • Date - 31/08/2017 00:00 - 21/08/2017 14:25
  • Last Updated - 21/08/2017 14:25
Core Infrastructure Upgrade - 23/08/2017 12:0 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband Services
  • CANCELLED - to be rescheduled - ppDK


    Planned Outage - 23/08/2017
    ------------------------------------------------------------
    Start: 23/08/2017 00:00:00 AEST
    End: 23/08/2017 04:00:00 AEST


    Our Upstream provider will be performing required Core Routing infrastructure changes.

    DSL and NBN services will be impacted for approximately 5 minutes during the scheduled window.

    We apologise for any inconvenience this may cause.

  • Date - 23/08/2017 00:00 - 21/08/2017 14:24
  • Last Updated - 21/08/2017 14:24
Planned Outage - ADSL Broadband - 23/08/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 23/08/2017
    ------------------------------------------------------------

    Start: 23/08/2017 01:00:00 AEST
    End: 23/08/2017 06:00:00 AEST


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of

    MT. GRAVATT (QLD)

    may be disrupted for up to 5 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 23/08/2017 01:00 - 30/08/2017 21:35
  • Last Updated - 16/08/2017 15:45
Planned Outage - ADSL Services - 22/08/20 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 22/08/2017
    ------------------------------------------------------------


    Start: 22/08/2017 01:00:00 AEST
    End: 22/08/2017 06:00:00 AEST


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    ---

    BURRINGBAR, MT HUTTON, PORT MACQUARIE, TEMORA, TUMUT, WODONGA (NSW)

    may be disrupted for up to 5 minutes within the change window.

    ---

    MITTAGONG, INVERGOWRIE , URALLA (NSW) 

    may be disrupted for up to 120 minutes within the change window.

    ---

    BAIRNSDALE , CORAL BANK , ECHUCA , KANGAROO FLAT , KYABRAM , MANSFIELD , MOUNT CLEAR , WARRNAMBOOL (VIC)

    may be disrupted for up to 60 minutes within the change window.

    ---

    We apologise for any inconvenience this may cause.



  • Date - 22/08/2017 01:00 - 30/08/2017 21:35
  • Last Updated - 16/08/2017 15:40
Planned Outage - ADSL Broadband - 18/08/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 18/08/2017
    ------------------------------------------------------------
    Start: 18/08/2017 01:00:00 AEST
    End: 18/08/2017 06:00:00 AEST


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    KANGAROO VALLEY , NOWRA, MOREE (NSW)

    may be disrupted for up to 240 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 18/08/2017 01:00 - 21/08/2017 10:52
  • Last Updated - 15/08/2017 10:31
Planned Outage - ADSL Broadband - 20/08/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 20/08/2017
    ------------------------------------------------------------

    Start: 20/08/2017 23:59:00 AEST
    End: 21/08/2017 05:00:00 AEST


    Due to planned carrier Optic Fibre relocation/repair some Broadband DSL Services in the areas of:

    MEANDARRA and MORVEN (QLD)

    may experience a break to service during the change window.

    We apologise for any inconvenience this may cause.

  • Date - 21/08/2017 00:00 - 21/08/2017 10:53
  • Last Updated - 14/08/2017 10:45
Planned Outage - ADSL Broadband - 23/08/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 23/08/2017
    ------------------------------------------------------------

    Start: 23/08/2017 01:00:00 AEST
    End: 23/08/2017 06:00:00 AEST


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    INVERELL (NSW)

    may be disrupted for up to 120 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 23/08/2017 01:00 - 30/08/2017 21:35
  • Last Updated - 14/08/2017 10:44
Planned Outage - ADSL Broadband - 15/08/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 15/08/2017
    ------------------------------------------------------------


    Start: 15/08/2017 00:00:00 AEST
    End: 15/08/2017 06:00:00 AEST



    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    MORANBAH (QLD)

    may be disrupted for up to 20 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 15/08/2017 00:00 - 16/08/2017 15:34
  • Last Updated - 14/08/2017 10:29
Planned Outage - NSW ADSL Services - 14/08/20 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 14/08/2017
    ------------------------------------------------------------

    Start: 14/08/2017 01:00:00 AEST
    End: 14/08/2017 06:00:00 AEST


    Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    ALBION PARK, BERRIMA, KANGAROO VALLEY, KORORA, LOCKHART, NOWRA, STOKERS SIDING, WENTWORTH FALLS, WOLUMLA, WARILLA, FLINDERS (NSW)

    may be disrupted for up to 5 minutes within the change window.

    ----

    BLAYNEY, COWRA, FORBES, GRENFELL, PARKES and YOUNG (NSW)

    may be disrupted for up to 15 minutes within the change window.



    We apologise for any inconvenience this may cause.

  • Date - 14/08/2017 00:00 - 14/08/2017 10:29
  • Last Updated - 10/08/2017 10:39
Planned Outage - ADSL Broadband - 01/09/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 01/09/2017
    ------------------------------------------------------------
    Start: 01/09/2017 01:00:00 AEST
    End: 01/09/2017 06:00:00 AEST



    Due to a planned upgrade some Broadband DSL Services in the areas of:

    DUNOON, FAIRY HILL,GOONELLABAH, JIGGI,(NSW)

    may be disrupted for up to 1 X 40 minutes within the change window.

  • Date - 01/09/2017 01:00 - 07/09/2017 11:30
  • Last Updated - 10/08/2017 10:25
Planned Outage - NSW ADSL Services - 16/08/20 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 16/08/2017
    ------------------------------------------------------------
    Start: 16/08/2017 01:00:00 AEST
    End: 16/08/2017 06:00:00 AEST



    Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    ALBURY, BELMONT, BRANXTON, DUBBO, GOULBURN, GOROKAN, KOORINGAL, HARDYS BAY, WEST TAMWORTH (NSW)

    may be disrupted for up to 5 minutes within the change window.

    ---

     THE CHANNON , GOONELLABAH , GREVILLA , HUONBROOK (NSW)

    may be disrupted for up to 40 minutes within the change window.

    ---


    WOOLGOOLGA (NSW)

    may be disrupted for up to 40 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 16/08/2017 01:00 - 16/08/2017 15:39
  • Last Updated - 10/08/2017 10:21
Planned Outage - ADSL Broadband - 08/08/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 08/08/2017
    ------------------------------------------------------------

    Start: 08/08/2017 01:00:00 AEST
    End: 08/08/2017 06:00:00 AEST



    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    LISMORE (NSW)

    may be disrupted for up to 40 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 08/08/2017 01:00 - 08/08/2017 12:49
  • Last Updated - 08/08/2017 12:49
Planned Outage - NSW ADSL Services - 08/08/20 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 08/08/2017
    ------------------------------------------------------------
    Start: 08/08/2017 01:00:00 AEST
    End: 08/08/2017 06:00:00 AEST



    Due to a carrier planned upgrade some Broadband DSL Services in the areas of :


    GOULBURN, MITTAGONG, NELSON BAY, TAMWORTH, TAHMOOR, PORT MACQUARIE, ALBION PARK (NSW)

    may be disrupted for up to 5 minutes within the change window.


    TERMEIL,NOWRA ,WEST NOWRA (NSW)

    may be disrupted for up to 240 minutes within the change window.



    We apologise for any inconvenience this may cause.

  • Date - 08/08/2017 01:00 - 08/08/2017 12:48
  • Last Updated - 08/08/2017 12:48
Planned Outage - ADSL Broadband - 10/08/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Service Planned Outage - 10/08/2017
    ------------------------------------------------------------
    Start: 10/08/2017 01:00:00 AEST
    End: 10/08/2017 06:00:00 AEST



    Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    KORORA (NSW)
    BROKEN HILL (VIC)

    may be disrupted for up to 60 minutes within the change window.

    We apologise for any inconvenience this may cause.


  • Date - 10/08/2017 01:00 - 14/08/2017 10:30
  • Last Updated - 08/08/2017 12:46
Planned Outage - ADSL Broadband - 21/08/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 21/08/2017
    ------------------------------------------------------------
    Start: 21/08/2017 01:00:00 AEST
    End: 21/08/2017 06:00:00 AEST



    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    BOWRAL , ERINA ,HELENSBURGH ,LISMORE , SARATOGA ,WARILLA (NSW)

    may be disrupted for up to  5 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 21/08/2017 01:00 - 21/08/2017 10:53
  • Last Updated - 08/08/2017 12:45
Planned Outage - ADSL Broadband - 16/08/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 16/08/2017
    ------------------------------------------------------------
    Start: 16/08/2017 01:00:00 AEST
    End: 16/08/2017 06:00:00 AEST



    Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    WOOLGOOLGA (NSW)

    may be disrupted for up to 40 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 16/08/2017 01:00 - 10/08/2017 10:20
  • Last Updated - 08/08/2017 12:43
Planned Outage - ADSL Broadband - 23/08/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 23/08/2017
    ------------------------------------------------------------
    Start: 23/08/2017 01:00:00 AWST
    End: 23/08/2017 06:00:00 AWST



    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    HARVEY (WA)

    may be disrupted for up to 300 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 23/08/2017 01:00 - 30/08/2017 21:35
  • Last Updated - 08/08/2017 12:41
Core Infrastructure Upgrade - 16/08/2017 12:0 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband Services
  • Planned Outage - 16/08/2017
    ------------------------------------------------------------
    Start: 16/08/2017 00:00:00 AEST
    End: 16/08/2017 04:00:00 AEST


    Our Upstream provider will be performing required Core Routing infrastructure changes.


    DSL and NBN services will be impacted for approximately 15 minutes during the scheduled window.

    We apologise for any inconvenience this may cause.

  • Date - 16/08/2017 00:00 - 16/08/2017 15:38
  • Last Updated - 04/08/2017 11:48
Core Infrastructure Upgrade - 09/08/2017 12:0 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband Services
  • Planned Outage - 09/08/2017
    ------------------------------------------------------------
    Start: 09/08/2017 00:00:00 AEST
    End: 09/08/2017 04:00:00 AEST


    Our Upstream provider will be performing required Core Routing infrastructure changes.

    DSL and NBN services will be impacted for approximately 15 minutes during the scheduled window.

    We apologise for any inconvenience this may cause.

  • Date - 09/08/2017 00:00 - 14/08/2017 10:30
  • Last Updated - 04/08/2017 11:47
Planned Outage - ADSL Broadband - 11/08/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 11/08/2017
    ------------------------------------------------------------
    Start: 11/08/2017 01:00:00 AEST
    End: 11/08/2017 06:00:00 AEST



    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    BROKEN HILL(NSW)
    GOONELLABAH (NSW)

    may be disrupted for up to 60 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 11/08/2017 01:00 - 14/08/2017 10:30
  • Last Updated - 04/08/2017 11:46
Planned Outage - ADSL Broadband - 23/08/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  •  Planned Outage - 23/08/2017
    ------------------------------------------------------------
    Start: 23/08/2017 01:00:00 AEST
    End: 23/08/2017 06:00:00 AEST



    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    MALENY (QLD)

    may be disrupted for up to 120 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 23/08/2017 01:00 - 30/08/2017 21:18
  • Last Updated - 03/08/2017 16:05
Planned Outage - ADSL Broadband - 25/08/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 25/08/2017
    ------------------------------------------------------------
    Start: 25/08/2017 01:00:00 AEST
    End: 25/08/2017 06:00:00 AEST



    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    SINGLETON (NSW)

    may be disrupted for up to 25 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 25/08/2017 01:00 - 30/08/2017 21:18
  • Last Updated - 03/08/2017 09:46
Planned Outage - NSW ADSL Services - 09/08/20 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  •  Planned Outage - 09/08/2017
    ------------------------------------------------------------
    Start: 09/08/2017 01:00:00 AEST
    End: 09/08/2017 06:00:00 AEST

    Dear Valued Customer,

    Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    ALBURY, BELMONT, BRANXTON, DUBBO, GOULBURN, GOROKAN, KOORINGAL, HARDYS BAY, WEST TAMWORTH (NSW)
    JINDABYNE, LAWSON, MEREWETHER, PORT MACQUARIE, TATHRA, TRANSIT HILL, VALENTINE (NSW)

    may be disrupted for up to 5 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 09/08/2017 01:00 - 14/08/2017 10:31
  • Last Updated - 02/08/2017 21:52
Planned Outage - NSW ADSL Services - 07/08/20 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 07/08/2017
    ------------------------------------------------------------
    Start: 07/08/2017 01:00:00 AEST
    End: 07/08/2017 06:00:00 AEST



    Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    GOONELLABAH, LAKE MUNMORAH, PORT KEMBLA, THIRROUL, TERRIGAL, UNANDERRA, WALLSEND (NSW)

    may be disrupted for up to 5 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 07/08/2017 01:00 - 08/08/2017 12:49
  • Last Updated - 02/08/2017 21:48
Planned Outage - NSW ADSL Services - 04/08/20 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 04/08/2017
    ------------------------------------------------------------
    Start: 04/08/2017 01:00:00 AEST
    End: 04/08/2017 06:00:00 AEST


    Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    CHARLESTOWN, FORSTER, GOROKAN, LAVINGTON, SINGLETON, SUFFOLK PARK, ULLADULLA, WODONGA, WEST WALLSEND (NSW)

    may be disrupted for up to 5 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 04/08/2017 01:00 - 08/08/2017 12:50
  • Last Updated - 02/08/2017 21:46
Planned Outage - ADSL Broadband - 04/08/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 04/08/2017
    ------------------------------------------------------------

    Start: 04/08/2017 01:00:00 AEST
    End: 04/08/2017 06:00:00 AEST



    Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    HAYMARKET (NSW)

    may be disrupted for up to 240 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 04/08/2017 01:00 - 08/08/2017 12:49
  • Last Updated - 01/08/2017 19:31
Planned Outage - NSW ADSL Services - 10/08/20 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 10/08/2017
    ------------------------------------------------------------
    Start: 10/08/2017 01:00:00 AEST
    End: 10/08/2017 06:00:00 AEST

    Dear Valued Customer,

    Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    CORRIMAL, GOSFORD, MOOR CREEK, PATONGA, PEATS RIDGE, TAMWORTH, TIMBUMBURI, WODONGA, WARIALDA, WINDSOR, WILLOW TREE (NSW)

    may be disrupted for up to 5 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 10/08/2017 01:00 - 14/08/2017 10:31
  • Last Updated - 01/08/2017 19:29
Planned Outage - ADSL Broadband - 11/08/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 11/08/2017
    ------------------------------------------------------------

    Start: 11/08/2017 01:00:00 AEST
    End: 11/08/2017 06:00:00 AEST


    Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    LIVERPOOL (NSW)

    may be disrupted for up to 240 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 11/08/2017 01:00 - 14/08/2017 10:31
  • Last Updated - 01/08/2017 19:23
Planned Outage - NSW ADSL Services - 11/08/20 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 11/08/2017
    ------------------------------------------------------------

    Start: 11/08/2017 01:00:00 AEST
    End: 11/08/2017 06:00:00 AEST


    Due to a carrier planned upgrade, some Broadband DSL Services in the areas of:

    ALBURY, CARDIFF, FREDERICKTON, HAT HEAD, LITHGOW, PORT MACQUARIE, SHERWOOD, STUARTS POINT (NSW)

    may be disrupted for up to 5 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 11/08/2017 01:00 - 14/08/2017 10:31
  • Last Updated - 01/08/2017 19:20
Planned Outage - ADSL Broadband - 02/08/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  •  Planned Outage - 02/08/2017
    ------------------------------------------------------------
    Start: 02/08/2017 01:00:00 AEST
    End: 02/08/2017 06:00:00 AEST


    Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    WOOLGOOLGA (NSW)

    may be disrupted for up to 40 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 02/08/2017 01:00 - 02/08/2017 21:53
  • Last Updated - 31/07/2017 20:59
Planned Outage - ADSL Broadband - 25/08/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband ADSL Services
  • Planned Outage - 25/08/2017
    ------------------------------------------------------------
    Start: 25/08/2017 01:00:00 AEST
    End: 25/08/2017 06:00:00 AEST



    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    MANILLA (NSW)

    may be disrupted for up to 120 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 25/08/2017 01:00 - 30/08/2017 21:18
  • Last Updated - 31/07/2017 20:57
Planned Outage - NSW ADSL Services - 01/08/20 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 01/08/2017
    ------------------------------------------------------------
    Start: 01/08/2017 01:00:00 AEST
    End: 01/08/2017 06:00:00 AEST



    Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    FERNHILL , PORT MACQUARIE , MORUYA , BERGALIA , HUME , MARYLAND (NSW)

    may be disrupted for up to 5 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 01/08/2017 01:00 - 01/08/2017 19:32
  • Last Updated - 31/07/2017 11:25
Planned Outage - NSW ADSL Services - 02/08/20 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 02/08/2017
    ------------------------------------------------------------
    Start: 02/08/2017 01:00:00 AEST
    End: 02/08/2017 06:00:00 AEST


    Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    DUNOON, FAIRY HILL, GOONELLABAH, JIGGI, KARIONG, LEETON, MANILLA, NARARA, TERRIGAL, ULLADULLA (NSW)

    may be disrupted for up to 5 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 02/08/2017 01:00 - 02/08/2017 21:53
  • Last Updated - 31/07/2017 11:23
Planned Outage - NSW ADSL Services - 03/08/20 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 03/08/2017
    ------------------------------------------------------------
    Start: 03/08/2017 01:00:00 AEST
    End: 03/08/2017 06:00:00 AEST


    Due to a carrier planned upgrade, some Broadband DSL Services in the areas of:

    Boolaroo, Halekulani, Duranbah, Dartmouth, Hallsville, Murwillumbah, Tyalgum, South Murwillumbah, Mudgee, Tamworth, Tumbulgum (NSW)

    may be disrupted for up to 5 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 03/08/2017 01:00 - 08/08/2017 12:50
  • Last Updated - 31/07/2017 11:20
Planned Outage - NSW ADSL Services - 01/08/20 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 01/08/2017
    ------------------------------------------------------------
    Start: 01/08/2017 01:00:00 AEST
    End: 01/08/2017 06:00:00 AEST


    Due to a carrier planned upgrade, some Broadband DSL Services in the areas of:

    Fernhill, Port Macquarie, Moruya, Bergalia, Hume, Maryland (NSW)

    may be disrupted for up to 5 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 01/08/2017 01:00 - 01/08/2017 19:32
  • Last Updated - 28/07/2017 15:28
Planned Outage - NSW ADSL Services - 31/07/20 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 31/07/2017
    ------------------------------------------------------------
    Start: 31/07/2017 01:00:00 AEST
    End: 31/07/2017 06:00:00 AEST


    Due to a carrier planned upgrade, some Broadband DSL Services in the areas of:

    Ashford, Bega, Forbes, Inverell , Manilla, Murwillumbah, Toukley, Wagga South (NSW)

    may be disrupted for up to  5 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 31/07/2017 01:00 - 31/07/2017 21:00
  • Last Updated - 28/07/2017 15:25
Broadband Planned Work - 25/08/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband Services
  • Planned Work - 25/08/2017
    ------------------------------------------------------------
    Start: 25/08/2017 23:00:00 AEST
    End: 26/08/2017 07:00:00 AEST

    Our upstream provider will be performing work on an interstate link. During the outage window, traffic on the affected link will fail over onto a redundant path however you may see a small downtime (approx 16 seconds) due to routing protocol convergence.

    We apologise for any inconvenience this may cause.

  • Date - 25/08/2017 23:00 - 30/08/2017 21:17
  • Last Updated - 24/07/2017 16:44
Planned Outage - ADSL Broadband - 25/07/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 25/07/2017
    ------------------------------------------------------------
    Start: 25/07/2017 01:00:00 AEST
    End: 25/07/2017 06:00:00 AEST



    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    Bendigo, Corio, Ascot, Hamilton, Healesville, Shepparton, Trafalgar(VIC)

    may be disrupted for up to 60 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 25/07/2017 01:00 - 25/07/2017 15:29
  • Last Updated - 21/07/2017 12:12
Planned Outage - ADSL Broadband - 27/07/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 27/07/2017
    ------------------------------------------------------------
    Start: 27/07/2017 01:00:00 AEST
    End: 27/07/2017 06:00:00 AEST


    Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    Castlemaine, Drysdale, Freshwater Creek, Horsham, Mildura, Piangil (VIC)

    may be disrupted for up to 60 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 27/07/2017 01:00 - 28/07/2017 15:26
  • Last Updated - 21/07/2017 12:12
Planned Outage - NSW ADSL Services - 01/08/20 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 01/08/2017
    ------------------------------------------------------------
    Start: 01/08/2017 01:00:00 AEST
    End: 01/08/2017 06:00:00 AEST


    Due to a planned software upgrade on our upstream carrier's network, TADSL services in NSW may experience a 30 minute break to service during the change window


    We apologise for any inconvenience this may cause.

  • Date - 01/08/2017 01:00 - 01/08/2017 19:31
  • Last Updated - 21/07/2017 12:11
Planned Outage - ADSL Broadband - 09/08/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 09/08/2017
    ------------------------------------------------------------
    Start: 09/08/2017 01:00:00 AEST
    End: 09/08/2017 06:00:00 AEST

    Due to a planned upgrade some Broadband DSL Services in the areas of:

    PIONEER , SOLDIERS HILL (QLD)

    may be disrupted for up to 1 hour within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 09/08/2017 01:00 - 14/08/2017 10:32
  • Last Updated - 19/07/2017 15:49
Planned Outage - ADSL Broadband - 25/07/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 25/09/2017
    ------------------------------------------------------------
    Start: 25/07/2017 01:00:00 AEST
    End: 25/07/2017 06:00:00 AEST


    Due to a carrier planned upgrade some Broadband DSL Services in the areas of

    BROOKFIELD (NSW)

    may be disrupted for up to 15 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 25/07/2017 01:00 - 25/07/2017 15:28
  • Last Updated - 19/07/2017 15:48
Planned Outage - ADSL Broadband - 20/07/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Planned Outage - 20/07/2017
    ------------------------------------------------------------
    Start: 20/07/2017 01:00:00 AEST
    End: 20/07/2017 06:00:00 AEST


    Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    Cessnock, Corrimal, Howlong, Merewether, Narooma, Tumut, Ulladulla (NSW)

    may be disrupted for up to 5 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 20/07/2017 01:00 - 25/07/2017 15:27
  • Last Updated - 19/07/2017 15:47
Planned Outage - ADSL Broadband - 19/07/2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a carrier planned upgrade, some Broadband DSL Services in the areas of:

    ULLADULLA (NSW)

    may be disrupted for up to 240 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 19/07/2017 01:00 - 19/07/2017 10:37
  • Last Updated - 19/07/2017 10:37
Core Infrastructure Upgrade - 20/07/2017 01:0 (Resolved)
  • Priority - Critical
  • Affecting System - Hosting and Broadband Services
  • Planned Outage - 20/07/2017
    ------------------------------------------------------------
    Start: 20/07/2017 00:01:00 AEST
    End: 20/07/2017 04:00:00 AEST

     

    Our upstream provider will be performing required Core Switching Upgrades.

    Services will be impacted for up to 10 minutes during the scheduled window.

    We apologise for the inconvenience caused.

  • Date - 20/07/2017 01:00 - 25/07/2017 15:28
  • Last Updated - 17/07/2017 11:28
Broadband - 17/07/2017 23:30 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband Services
  • Maintenance Window:

    Start: 17/07/17 23:30 AEST
    End: 18/07/17 04:00 AEST

    ---------------------------------------------------
    Duration of Outage:

    up to 10min

    ---------------------------------------------------
    Description of Work:

    Our carrier will be performing hardware replacement causing IX traffic to go down during the above outage window.

    Due to redundancy in place, all IX traffic will be re-routed over redundant peering. During this time, some users with low BFD timers may experience a brief drop.

    We apolgise for the inconvenience caused,
    NewSprout Support

  • Date - 17/07/2017 23:30 - 19/07/2017 10:36
  • Last Updated - 17/07/2017 09:07
Planned Outage - ADSL Broadband - 21/07/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    MEANDARRA & MORVEN (QLD)

    may be disrupted within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 21/07/2017 00:00 - 25/07/2017 15:28
  • Last Updated - 12/07/2017 09:28
Planned Outage - ADSL Broadband - 19/07/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    BARALABA, ETON, FINCH HATTON, GARGETT, HOMEBUSH, NARIAN, MACKAY, MIRANI AND WALKERSTON (QLD)

    may be disrupted for up to 60 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 19/07/2017 00:00 - 19/07/2017 10:36
  • Last Updated - 12/07/2017 09:25
Planned Outage - ADSL Broadband - 18/07/2017 (Resolved)
  • Priority - Low
  • Affecting Other - Broadband DSL Services
  • Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    BELMONT , BALNARRING , BALLARAT NORTH , BROADFORD , MOOROOPNA , SARSFIELD , SOMERVILLE , STRATHFIELDSAYE , TIMBOON , WARRNAMBOOL (VIC)

    may be disrupted for up to 60 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 18/07/2017 01:00 - 19/07/2017 10:35
  • Last Updated - 12/07/2017 09:19
Planned Outage - 20-07-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband NBN Services
  • NewSprouts' upstream provider will be performing required Core Switching Upgrades.

    Services will be impacted for up to 10 minutes during the scheduled window.

    We apologise for any inconvenience this may cause.

  • Date - 20/07/2017 00:01 - 25/07/2017 15:28
  • Last Updated - 07/07/2017 12:18
Planned Outage - ADSL Broadband - 11/07/2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a planned upgrade some Broadband DSL Services in the areas of

    MUSWELLBROOK (NSW)

    may be disrupted for up to 60 minutes within the change window


    We apologise for any inconvenience this may cause.

  • Date - 11/07/2017 01:00 - 25/07/2017 15:27
  • Last Updated - 06/07/2017 22:21
Planned Outage - ADSL Broadband - 19/07/2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a carrier planned upgrade some Broadband DSL Services in the areas of

    THE CHANNON (NSW)

    may be disrupted for up to 30 minutes within the change window


    We apologise for any inconvenience this may cause.

  • Date - 19/07/2017 01:00 - 19/07/2017 10:36
  • Last Updated - 06/07/2017 22:19
Planned Outage - ADSL Broadband - 13/07/2017 (Resolved)
  • Priority - Low
  • Affecting Other - ADSL Broadband
  • Start: 12/07/2017 01:00:00 AEST
    End: 12/07/2017 06:00:00 AEST


    Due to a carrier planned upgrade some Broadband DSL Services in the areas of ALEXANDRA, BAIRNSDALE , COBDEN, GORDON, KIALLA, TRARALGON, WOORI YALLOCK, WOORI YALLOCK, (VIC) may be disrupted for up to 60 minutes within the change window.

    We apologise for the disruption,
    The NewSprout Team

  • Date - 12/07/2017 01:00 - 19/07/2017 10:36
  • Last Updated - 05/07/2017 20:32
Planned Outage - ADSL Broadband - 13/07/2017 (Resolved)
  • Priority - Low
  • Affecting Other - ADSL Broadband
  • Start: 13/07/2017 01:00:00 AEST
    End: 13/07/2017 06:00:00 AEST


    Due to a carrier planned upgrade some Broadband DSL Services in the areas of COWES, DROMANA, FLINDERS, IRYMPLE, KERANG, NAGAMBIE, SHEPPARTON, ST ANDREWS, WOODEND (VIC) may be disrupted for up to 60 minutes within the change window.

    We apologise for the disruption,
    The NewSprout Team

  • Date - 13/07/2017 01:00 - 19/07/2017 10:36
  • Last Updated - 05/07/2017 20:31
Unscheduled NBN Outage - WA - Restored (Resolved)
  • Priority - High
  • Affecting Other - Broadband NBN Services
  • Update 8:30am EST


    As of approximately 1:15am, Services are now fully restored, the carrier has fixed the fibre fault.



    =========

    Update 9:25pm EST - 7:25 WST


    The carrier have confirmed that the outage affecting services in WA is related to a fibre issue, Techs have identified the location of the fault and are working on the restoration of services.


    =========


    8:00pm EST - 6:00pm WST


    There is currently a carrier network outage affecting services in WA, upstream provider is working with the carrier to identify the issue.

    There is no estimated time of recovery as yet.

    We will post updates as they come to hand.

    Next update due by 10:00PM EST

    We apologise for the inconvenience.

  • Date - 02/07/2017 17:00 - 05/07/2017 20:29
  • Last Updated - 03/07/2017 08:58
NewSprout Hosting Server Outage - Resolved (Resolved)
  • Priority - Critical
  • Resolved 29/06/2017
    ------------------------

    All NewSprout hosting services experienced an outage this afternoon between 3:30pm and 4:20pm.

    Our Data Centre was very quick to respond and resolve the issue.


    We are investigating with the Data Centre in Sydney as it seems they had a network issue blocking access to our network and ultimately our servers.


    Apologies for the inconvenience.

  • Date - 29/06/2017 15:30 - 02/07/2017 21:07
  • Last Updated - 29/06/2017 18:29
ADSL Broadband - Planned Outage - 06/07/2017 (Resolved)
  • Priority - Low
  • Affecting Other - ADSL Broadband
  • Planned Outage - 06/07/2017
    -----------------------------------

    Start: 06/07/2017 01:00:00 AEST
    End: 06/07/2017 06:00:00 AEST

    Due to a carrier software upgrade, some DSL customers may experience a 120 minute break of service in the following locations.

    Alfredton, Ararat, Archies Creek, Axedale, Balaclava, Balnarring, Bamawm, Barham, Barooga, Beaconsfield, Beaumaris, Belmont, Bendigo, Bentleigh, Boort, Boronia, Briagolong, Bridgewater, Brighton, Broadford, Caroline Springs, Carrum Downs, Casterton, Caulfield, Cheltenham, Cheshunt, Chiltern, Churchill, Cobram, Coburg, Cockatoo, Colac, Craigieburn, Craigieburn, Cranbourne East, Cranbourne North, Dandenong, Dargo, Deer Park, Deer Park, Devon Meadows, Diamond Creek, Drummond, Dunolly, Eaglehawk, Echuca, Elmore, Elwood, Emerald, Endeavour Hills, Epping, Narre Warren, Garfield, Dandenong South, Geelong, Greenvale, Grovedale, Hamilton, Hartwell, Hawthorn, Heathcote, Highton, Horsham, Hurstbridge, Preston, Jamieson, Jordanville, Kangaroo Flat, Kangaroo Flat, Kangaroo Ground, Kerang, Kilmore, Kinglake, Koo Wee Rup, Lake Boga, Laverton, Laverton South, Leongatha, Lorne, Lyndhurst, Lysterfield, Maiden Gully, Maidstone, Maldon, Mallacoota, Maryborough, Mernda, Milawa, Molyulla,
    Mooroolbark, Moreland, Mornington, Morwell, Mount Macedon, Narre Warren, Narre Warren North, Newstead, Oakleigh, Ocean Grove, Pakenham, Pakenham, Point Cook, Poowong, Preston, Raywood, Richmond, Ringwood, Rowville, Rowville, Sale, Sandringham, Seaford, Seymour, Shepparton, Somerton, South Morang, Springvale, ST Arnaud, ST James, ST Leonards, ST. Kilda, Stawell, Sunshine, Sunshine North, Sydenham, Tarneit, Thomastown, Thornbury, Torquay, Traralgon, Tullamarine, Upper Plenty, Wallan, Wandong, Wangaratta, Warragul, Warrandyte, Warranwood, Warrnambool, Wedderburn, Werribee, Whittlesea, Windsor, Wonthaggi, Yarrawonga, Yinnar.

  • Date - 06/07/2017 01:00 - 06/07/2017 22:33
  • Last Updated - 27/06/2017 14:05
Data Outage QLD 27/06/2017 (Resolved)
  • Priority - Critical
  • Affecting Other - Broadband

  • There is currently a fault on some of Optus' services in QLD.

    Any Optus services experiencing issues in QLD should be considered to be part of this outage.

    There is no resolution timeframe at this stage unfortunately.

    We are sorry for any inconvenience,
    The NewSprout Team

  • Date - 27/06/2017 12:00 - 02/07/2017 21:00
  • Last Updated - 27/06/2017 14:01
Data Outage VIC and SA 26/06/2017 (Resolved)
  • Priority - Critical
  • Affecting Other - NBN Broadband
  • An inland break has caused a fault on Optus services on the Sydney to Melbourne IOF between Campbellfield and Sunshine Exchanges in Victoria. This outage is also impacting the Melbourne to Adelaide IOF.

    Any Optus services experiencing issues in these affected areas should be considered to be part of this outage.

    1). Optus Fibre Engineers have assessed the damage. Conduits are broken 2 metres
    deep from the surface.

    2). Conduits will need to be excavated. This is expected to take 3-4 hours.

    3). Splicing will commence after this has completed

    We are sorry if this has caused you any inconvenience,
    The NewSprout Team

  • Date - 26/06/2017 16:30 - 27/06/2017 13:49
  • Last Updated - 26/06/2017 17:08
Planned Outage - 29/06/2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    TRUNDLE (NSW)

    may be disrupted for up to 60 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 29/06/2017 01:00 - 02/07/2017 22:00
  • Last Updated - 26/06/2017 14:02
Planned Outage - 28/06/2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    WERRIBEE (VIC)

    may be disrupted for up to 180 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 28/06/2017 01:00 - 02/07/2017 21:59
  • Last Updated - 26/06/2017 13:41
Planned Outage - 27/06/2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    COPPABELLA (QLD)

    may be disrupted for up to 120 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 27/06/2017 01:00 - 02/07/2017 21:59
  • Last Updated - 26/06/2017 13:39
Planned Outage - 05/07/2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a carrier planned upgrade some Broadband DSL Services in the area of:

    GLENFIELD (NSW)

    may be disrupted for up to 240 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 05/07/2017 01:00 - 06/07/2017 22:32
  • Last Updated - 22/06/2017 15:06
Planned Outage - 20/07/2017 - 21/07/2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband NBN Services
  • CARRIER PLANNED WORK

    30 Minutes


    Our upstream carrier will be performing a hardware upgrade of ALU (Nokia) CE node at the Mascot Exchange Canal Rd.

    Services may be impacted for up to 5 minutes during the outage window while services converge onto the secondary link.

    We apologise for any inconvenience this may cause.

  • Date - 20/07/2017 23:00 - 25/07/2017 15:27
  • Last Updated - 21/06/2017 11:41
Planned Outage - 22/06/2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to carrier planned transmission work some Broadband DSL Services in the areas of:

    DENMARK, OCEAN BEACH, (WA)

    may be disrupted for up to 120 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 22/06/2017 01:00 - 26/06/2017 13:59
  • Last Updated - 21/06/2017 11:34
Planned Outage - 23/06/2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    DUNGOG (NSW)

    may be disrupted for up to 25 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 23/06/2017 01:00 - 26/06/2017 13:59
  • Last Updated - 20/06/2017 20:50
Planned Outage - 06/07/2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    BANKSIA BEACH, BRIVIE ISLAND and NINGI (QLD)

    may be disrupted for up to 60 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 06/07/2017 00:00 - 06/07/2017 22:32
  • Last Updated - 20/06/2017 20:47
Core Infrastructure Upgrade (Resolved)
  • Priority - Critical
  • ## Planned Outage ##

    ---------------------------------------------------
    #### Maintenance Window: ####

    **Start:** 14/06/2017 00:01:00 AEST
    **End:** 14/06/2017 04:00:00 AEST

    ---------------------------------------------------
    #### Duration of Outage: ####

    60 Minutes

    ---------------------------------------------------
    #### Description of Work: ####

    Upgrades on core infrastructure.

    Service will be impacted for up to 1 Hour.

    We apologise for any inconvenience this may cause.

    ---------------------------------------------------

  • Date - 14/06/2017 00:01 - 14/06/2017 04:00
  • Last Updated - 14/06/2017 11:04
Planned Outage - 27/06/2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    OXENFORD, PACIFIC PINES (QLD)

    may be disrupted for up to 240 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 27/06/2017 01:00 - 02/07/2017 21:01
  • Last Updated - 13/06/2017 22:22
Planned Outage 16/06/2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a carrier planned work some Broadband DSL Services in the area of:

    DIMBULAH, MAREEBA and MILLSTREAM, QLD,

    may be disrupted within the change window.

    We apologise for any inconvenience this may cause

  • Date - 15/06/2017 23:30 - 20/06/2017 20:51
  • Last Updated - 13/06/2017 22:20
Planned Outage - 15 /06/2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    CAIRNS (QLD)

    may be disrupted for up to 240 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 14/06/2017 23:00 - 20/06/2017 20:53
  • Last Updated - 12/06/2017 21:48
UNPLANNED NBN OUTAGE - QLD (Resolved)
  • Priority - High
  • Affecting Other - Broadband NBN Services
  • Update 11-06-2017
    ---------------

    Optus NBN report that a problem with their DSLAMS was fixed and we were sent restoration notices yesterday 11/06/2017 a 1:31pm.

    All Services should now be restored on the CAIRNS and TOWNSVILLE CSA's.


    ====================



    There is currently an unscheduled NBN outage affecting mainly Northern Queensland NBN customers.

    ------------
    Optus NBN have advised there is currently a live outage affecting NBN services in northern QLD, paricularly services on the CAIRNS and TOWNSVILLE CSA's.

    At the moment we have no ETR when services will be back up.
    We are continuing to work with upstream to get services up and running.
    ------------

    A follow up notice will be sent when we have further information.


    We apologise for any inconvenience this may have caused.

  • Date - 09/06/2017 17:02 - 09/06/2017 21:00
  • Last Updated - 12/06/2017 17:06
Planned Outage - 20/06/2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    WHYALLA (SA)

    may be disrupted for up to 240 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 20/06/2017 01:00 - 20/06/2017 20:52
  • Last Updated - 09/06/2017 11:38
Emergency - Planned Outage - 08/06/2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband NBN Services

  • NewSprouts' Backhaul provider will be performing work within the core network in WA,
    this is to back out the Vendor recommended code upgrade that was performed the previous night.

    Services may be afftected for up to 10 Minutes during this window

    We apologise for any inconvenience this may cause.

  • Date - 08/06/2017 22:00 - 08/06/2017 15:40
  • Last Updated - 08/06/2017 14:58
Planned Outage - 15/06/2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    MOUNT GRAVATT TRANSMISSION (MOUNT GRAVATT EXCHANGE), (QLD)

    may be disrupted for up to 240 minutes within the change window.


    We aplogise for any inconvenience this may cause.

  • Date - 15/06/2017 01:00 - 20/06/2017 20:51
  • Last Updated - 08/06/2017 14:33
Planned Outage - 22/06/2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    NERANG (NERANG EXCHANGE) (QLD)

    may be disrupted for up to 240 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 22/06/2017 01:00 - 26/06/2017 14:00
  • Last Updated - 08/06/2017 14:31
Planned Outage - 29/06/2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    KANGAROO POINT (QLD)

    may be disrupted for up to 240 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 29/06/2017 01:00 - 02/07/2017 21:59
  • Last Updated - 07/06/2017 12:10
Planned Outage - 21/06/2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    WHYALLA (SA)

    may be disrupted for up to 240 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 21/06/2017 01:00 - 26/06/2017 14:00
  • Last Updated - 07/06/2017 12:00
Planned Outage - 08/06/2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to carrier planned work some Broadband DSL Services in the area of:

    IDALIA, ROSENEATH and WULGURU, QLD

    may be disrupted within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 08/06/2017 00:00 - 13/06/2017 22:20
  • Last Updated - 07/06/2017 11:58
Planned Outage - 26/06/2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a carrier planned upgrade some Broadband DSL Services serviced by the:

    EXHIBITION EXCHANGE (VIC)

    may be disrupted for up to 90 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 26/06/2017 00:00 - 26/06/2017 14:00
  • Last Updated - 06/06/2017 17:09
Planned Outage - 20/06/2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a carrier fault, urgent work is required and some Broadband DSL Services in the areas of:

    SPRINGFIELD CENTRAL(QLD)

    may be disrupted within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 21/06/2017 00:00 - 26/06/2017 14:00
  • Last Updated - 06/06/2017 16:50
Planned Outage - 07/06/2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to carrier planned transmission work some Broadband DSL Services in the areas of:

    BILOELA (QLD)

    may be disrupted for up to 30 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 07/06/2017 00:00 - 13/06/2017 22:21
  • Last Updated - 02/06/2017 12:27
Planned Outage - 02/06/2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to planned carrier Optic Fibre relocation/repair some Broadband DSL Services in the areas of:

    WULGURU (QLD)

    may be disrupted within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 02/06/2017 00:00 - 13/06/2017 22:20
  • Last Updated - 01/06/2017 13:19
Planned Outage - 21/06/2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    PIALBA (QLD)

    may be disrupted for up to 240 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 21/06/2017 01:00 - 26/06/2017 14:00
  • Last Updated - 01/06/2017 13:17
Planned Outage - 28/06/2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    NARACOORTE (SA)

    may be disrupted for up to 240 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 28/06/2017 01:00 - 02/07/2017 21:58
  • Last Updated - 31/05/2017 16:45
Planned Outage - 30/05/2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband Services

  • NewSprouts' Upstream Carrier will be performing core routing changes this evening.

    It is anticipated that services will be impacted for up to 5 minutes within the outage window.

    If you find your service drops out and you are unable to re-connect after the outage, please power cycle your modem/router and NTD (where fitted)

    We apologise for any inconvenience this may cause.

  • Date - 30/05/2017 20:00 - 31/05/2017 16:42
  • Last Updated - 30/05/2017 16:47
Planned DSL Outage - 30/05/2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    SARSFIELD (VIC)

    may be disrupted for up to 60 Minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 30/05/2017 01:00 - 31/05/2017 16:42
  • Last Updated - 25/05/2017 16:25
Unplanned Broadband Outage - 23/5/17 (Resolved)
  • Priority - High
  • Affecting Other - Broadband Services
  • Resolution
    ------
    Network Card was replaced 23/5/17. Issue is now reported as fully resolved.

    Progress Update 24/5/17 2:24pm
    ------
    We have been advised a Hardware replacement (Network Card) has been replaced. However we are still waiting to hear if this unplanned outage is fully resolved.


    Unplanned Outage Details
    ------
    We have received an Unplanned Outage Notification regarding issues at a core NSW Data centre that will potentially affect some of our Broadband services.



  • Date - 23/05/2017 16:28 - 24/05/2017 14:50
  • Last Updated - 25/05/2017 08:25
Planned Outage - 31/05/2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband Services

  • NewSprouts' Backhaul provider will be performing core routing changes

    During this time services will be impacted for 2  20 Minute periods during the scheduled window.


    We apologise for any inconvenience this may cause.

  • Date - 31/05/2017 00:01 - 31/05/2017 16:42
  • Last Updated - 24/05/2017 12:05
Planned ADSL Outage - 30/05/2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    SARSFIELD (VIC)

    may be disrupted for up to 60 Minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 30/05/2017 01:00 - 31/05/2017 16:42
  • Last Updated - 22/05/2017 11:11
Planned ADSL Outage - 30/05/2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    POINT LONSDALE, ST LEONARDS (VIC)

    may be disrupted for up to 30 Minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 30/05/2017 01:00 - 31/05/2017 16:42
  • Last Updated - 22/05/2017 11:10
ADSL OUTAGE (Resolved)
  • Priority - Critical
  • Affecting Other - Broadband DSL Services

  • The upstream carrier has found their was a planned Telstra outage last night that did not go according to plan. Apparently a card has failed and is being replaced.

    The issue has now been resolved and all ADSL customers should be able to reconnect.

    ================

    19/05/2017 1:59pm

    Due to the high impact on NSW customers, upstream have replaced this e card ahead of schedule.
    They have advised all services should now be up and running.
    Please get all services which were affected by this outage to power cycle their modems.


    We apologise for any inconvenience this may have caused.


    ================




    The upstream carrier has found their was a planned Telstra outage last night that did not go according to plan. Apparently a card has failed and is being replaced.

    We are not yet sure of the timeframe the card will be replaced.

    ================

    19/05/2017 11:30

    Update from the upstream carrier:

    Early this morning, Telstra had an issue and they needed to perform an Emergency change to upgrade the software, expecting there would be an outage of up to 60 Minutes. An issue has occurred whilst doing this.

    While the reboot of the device had been successful in clearing the errors, they have experienced a card failure.This is impacting customers throughout NSW.

    They are planning to replace the card tonight. Due to the number of links impacted, they don’t have any patching options.

    We apologise for any inconvenience this may have caused.


    ================

    19/05/2017 08:00

    Our upstream carrier has advised that some TADSL services are down in NSW.

    At the moment we have no ETR when services will be back up.
    We are continuing to work with upstream to get services up and running. A follow up notice will be added when we have further information.


    We apologise for any inconvenience this may have caused.

    ================

  • Date - 19/05/2017 08:00
  • Last Updated - 19/05/2017 14:26
Planned Outage - 31/05/2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    POINT LONSDALE and ST LEONARDS (VIC)

    may be disrupted for up to 30 Minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 31/05/2017 01:00 - 31/05/2017 16:42
  • Last Updated - 17/05/2017 14:13
Emergency Outage (Resolved)
  • Priority - High
  • Affecting Other - Broadband NBN Services
  • ***Emergency Outage Notification***

    Our upstream carriers Field Engineers to attend the sites:

    PRINCESS HWY EAST SIDE OF HWY WOLLONGONG NSW 2500 and
    296-298 CROWN STREET WOLLONGONG NSW 2500

    during the maintenance window to correct crossed fibres.


    Services with no redundancy will experience a complete outage of up to 01:00:00 (60 minutes), and protected services may experience a switch hit of 50ms.

    We apologise for any inconvenience this may cause

  • Date - 11/05/2017 23:05 - 17/05/2017 14:14
  • Last Updated - 10/05/2017 09:08
UNPLANNED SERVICE INTERRUPTION (Resolved)
  • Priority - Critical
  • Affecting Other - NBN SERVCES
  • During the last 2 hours there was an unplanned service interruption to NBN Services Australia wide.


    Services have now been restored
    This unplanned outage has been restored. The NBN backhaul provider report advised: "a filtering configuration change was corrected to restore services".


    If you are still having issues connecting, please power your modem / router off and on.
    In the case of your service NOT re-connecting please email or call our team.


    Apologies for the inconvenience.

  • Date - 03/05/2017 13:00
  • Last Updated - 03/05/2017 15:59
NBN Outage (Resolved)
  • Priority - Critical
  • Affecting Other - Broadband NBN Services
  • 28/04/2017 7.30am

    Apparently this was part of the Planned Outage scheduled for 8pm to 10pm last night.

    27/04/2017 23:00

    This is a known issue and nothing to do on your side and nothing relating to your bill. We are awaiting the NBNCo. to resolve the issue which will hopefully happen overnight.


    27/04/2017 22:30

    We are still investigating the issue with the backhaul providers and the NBNCo.

    It appears the issue is not affecting all services and is limited to only a few services.


    27/04/2017 20:05

    Please be advised there is currently an NBN Broadband Outage affecting multiple NewSprout clients

    The NBNCo. and Backhaul provider have been notified.

    We have reported the issue to our backhaul providers and the NBNCo. and we are waiting for a resolution time.

    We apologise for any inconvenience this may cause.

  • Date - 27/04/2017 20:00 - 28/04/2017 07:58
  • Last Updated - 28/04/2017 07:58
Planned Outage - Maintenance (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband NBN Services
  • #### Description of Work: ####

    National upstream carrier network changes will cause a temporary interruption to NBN services for approximately 5 minutes.

    Some services may require an equipment power cycle if connectivity has not been re-established at conclusion of the outage window.

    This work will affect NBN services in all states.

    We apologise for any inconvenience this may cause.

  • Date - 27/04/2017 20:00 - 17/05/2017 14:14
  • Last Updated - 20/04/2017 10:09
Planned Outage - Upgrade - 10-04-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a planned upgrade by our extended carrier some Broadband DSL services in the areas of:

    MUSWELLBROOK (NSW)

    may be disrupted for up to 1 hour within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 10/04/2017 23:00 - 11/04/2017 21:24
  • Last Updated - 10/04/2017 13:29
Planned Outage - Upgrade - 11-04-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    TOMERONG (NSW)
    SANCTUARY POINT (NSW)  

    may be disrupted for up to 240 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 11/04/2017 01:00 - 11/04/2017 21:24
  • Last Updated - 10/04/2017 13:29
Planned Outage - Upgrade - 12-04-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a planned upgrade some Broadband DSL Services in the areas of:

    BONOGIN, ROBINA, STEPHENS, STEPHENS (QLD)

    may be disrupted for up to 60 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 12/04/2017 01:00 - 28/04/2017 14:25
  • Last Updated - 10/04/2017 13:29
Planned Outage - Upgrade - 12-04-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    KENSINGTON 2033, MASCOT 2020, NEWTOWN 2042, PETERSHAM (NSW)

    may be disrupted for up to 30 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 12/04/2017 01:00 - 28/04/2017 14:26
  • Last Updated - 10/04/2017 13:29
Planned Outage - Upgrade - 13-04-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    LAVERTON (VIC)

    may be disrupted for up to 240 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 13/04/2017 01:00 - 28/04/2017 14:26
  • Last Updated - 10/04/2017 13:29
Planned Outage - Upgrade - 19-04-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to carrier planned work some Broadband DSL Services in the area of:

    MITCHELL, PALMERSTON, GUNGAHLIN, NGUNNAWAL, NICHOLLS, WATSON, HARRISON, (ACT)

    may be disrupted within the change window.


    We apologise for any inconvenience this may cause

  • Date - 19/04/2017 01:00 - 28/04/2017 14:26
  • Last Updated - 10/04/2017 13:29
Planned Outage - Upgrade - 19-04-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to carrier planned work some Broadband DSL Services in the area of

    MT HAWTHORN, NOLLAMARA, CARINE, WANNEROO, CRAIGIE,
    SCARBOROUGH, DOUBLEVIEW, GIRRAWHEEN and KINGSLEY, WA,

    may be disrupted within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 19/04/2017 00:00 - 28/04/2017 14:26
  • Last Updated - 10/04/2017 13:28
Planned Outage - Upgrade - 27-04-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a planned carrier upgrade some Broadband DSL Services in the area of:

    Beenleigh (QLD)

    may be disrupted for up to 300 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 27/04/2017 00:00 - 30/04/2017 20:25
  • Last Updated - 10/04/2017 13:28
Planned Outage - Upgrade - 27-04-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    MOUNT KILCOY (QLD)

    may be disrupted for up to 60 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 27/04/2017 01:00 - 30/04/2017 20:25
  • Last Updated - 10/04/2017 13:27
Planned Outage - Upgrade - 27-04-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services

  • Due to a planned carrier upgrade some Broadband DSL Services in the areas of

    BEERWAH (QLD)

    may be disrupted for up to 120 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 27/04/2017 01:00 - 30/04/2017 20:26
  • Last Updated - 10/04/2017 13:27
Planned Outage - Upgrade - 27-04-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a carrier planned upgrade some Broadband DSL Services in the area of

    STANTHORPE

    may be disrupted for up to 120 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 27/04/2017 01:00 - 30/04/2017 20:26
  • Last Updated - 10/04/2017 13:27
Planned Outage - Upgrade - 27-04-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a planned carrier upgrade some Broadband DSL Services in the areas of

    BULGA (NSW)

    may be disrupted for up to 240 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 27/04/2017 01:00 - 30/04/2017 20:26
  • Last Updated - 10/04/2017 13:27
Planned Outage - Upgrade - 28-04-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a planned carrier upgrade some Broadband DSL Services in the areas of

    MOUNT KILCOY (QLD)

    may be disrupted for up to 60 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 28/04/2017 01:00 - 30/04/2017 20:26
  • Last Updated - 10/04/2017 13:27
Planned Outage - Upgrade - 28-04-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a planned carrier upgrade some Broadband DSL Services in the area of:

    BELMONT (VIC)

    may be disrupted for up to 180 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 28/04/2017 01:00 - 30/04/2017 20:26
  • Last Updated - 10/04/2017 13:26
NBN Outage (Resolved)
  • Priority - High
  • Affecting Other - Broadband NBN Services
  • Status
    ---

    A Software Bug has been identified as the cause and while it was fixed at around 10am this morning, we need to perform a permanent fix this evening.

    ===
    A 10 Minute outage staggered tonight will be in effect as a permanent fix for this bug is put in place.
    ===

    If your service drops briefly tonight, this is the reason. If it does, please power off then on your modem/router after around 15 minutes and you should be back online again.

    We are liasising with the vendors to ensure this doesn't happen again.

    Thanks for your patience and our apologies for this interruption.



    ---
    Previous Update - 06/04/2017 09:43

    We are still investigating the issue with the backhaul providers and the NBNCo.

    We do not have any more information at this stage however we will continue to keep you updated.


    ---
    Previous Update - 06/04/2017 09:05

    Please be advised there is currently a NBN Broadband Outage affecting multiple NewSprout clients

    The NBNCo. and Backhaul provider have been notified.

    We are waiting for a resolution time and will update this Network status once we hear.

    We apologise for any inconvenience this may cause.


  • Date - 06/04/2017 06:00 - 10/04/2017 13:30
  • Last Updated - 07/04/2017 10:03
Email Routing issue via the NewSprout Spam Fi (Resolved)
  • Priority - High
  • Affecting System - NewSprout Spam Filter
  • Issue
    ====
    Mail routing via the NewSprout Spam Filter is currently under repair.
    Mail sending and receiving via the NewSprout Spam Filter may be affected. Mail will bounce back to the sender during this outage.


    Affected Domains:
    ====
    Affecting some domains (randomly) across a few of our servers.


    Required Action by Client
    ====
    Please contact us if email is an issue.
    Important: Please also advise us if you use an Exchange Server on site to handle mail


    Resolution Date and Time
    ====
    Repair in progress 29/3/17.
    Completion time TBA.



    We sincerely appologies for any convenience caused

  • Date - 29/03/2017 11:26 - 10/04/2017 13:30
  • Last Updated - 07/04/2017 10:03
Planned Outage - Upgrade - 05-04-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Please be advised the following Planned Outage Works by our upstream carrier has been scheduled.

    The scheduled work will affect Internet and interstate traffic.

    This work is expected to result in an outage to your service(s).

    We apologise for any inconvenience this may cause.

  • Date - 05/04/2017 23:00 - 10/04/2017 13:30
  • Last Updated - 04/04/2017 11:14
Planned Outage - Upgrade - 05-04-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Urgent carrier work is required and some Broadband DSL Services in the areas of

    EATONS HILL,BUNDABERG , CALOUNDRA , ANNANDALE , MOUNT COTTON ,
    MT ISA , OXENFORD , REDLYNCH , SARINA ,SPRING HILL, STEPHENS , TORQUAY (QLD)

    may be disrupted for up to 10 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 05/04/2017 01:00 - 10/04/2017 13:30
  • Last Updated - 04/04/2017 11:14
Planned Outage - Upgrade - 06-04-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    WANNEROO (WA)

    may be disrupted for up to 300 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 06/04/2017 01:00 - 10/04/2017 13:30
  • Last Updated - 04/04/2017 11:14
Planned Outage - Upgrade - 06-04-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    BURLEIGH HEADS , ROBINA (QLD)

    may be disrupted for up to 60 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 06/04/2017 01:00 - 10/04/2017 13:30
  • Last Updated - 04/04/2017 11:13
Planned Outage - Upgrade - 07-04-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    ULLADULLA (NSW)
    GERRINGONG (NSW)
    PENDLE HILL (NSW)

    may be disrupted for up to 240 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 07/04/2017 01:00 - 10/04/2017 13:30
  • Last Updated - 04/04/2017 11:13
Planned Outage - Upgrade - 27-03-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband Services
  • Our upstream carrier will be performing required network upgrades.

    The works are expected to result in up to 15 minutes loss of connectivity within the time period listed above.

    We apologise for any inconvenience this may cause.

  • Date - 27/03/2017 19:00 - 28/03/2017 23:07
  • Last Updated - 27/03/2017 21:06
Planned Outage - Upgrade - 28-03-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    BUNDABERG, BOONOOROO, BRIBIE ISLAND, BUDERIM, SIPPY DOWNS, CALOUNDRA, COOLUM BEACH, ANNANDALE,
    GYMPIE, MUNGAR, MT ISA, MUDJIMBA, PIALBA, SLADE POINT and WURTULLA (QLD)

    may be disrupted for up to 60 minutes within the change window.



    We apologise for any inconvenience this may cause.

  • Date - 28/03/2017 01:00 - 28/03/2017 23:08
  • Last Updated - 27/03/2017 21:05
Planned Outage - Upgrade - 29-03-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services

  • Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    BOOKAR,CAMPERDOWN, WALLAN (VIC) may be disrupted for up to 60 minutes within the upgrade window.


    We apologise for any inconvenience this may cause.

  • Date - 29/03/2017 00:00 - 30/03/2017 09:37
  • Last Updated - 27/03/2017 21:05
Planned Outage - Upgrade - 24-03-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Urgent carrier work is required and some Broadband DSL Services in the areas of:

    MOOLOOLAH, PALMWOODS (QLD)

    may be disrupted for up to 10 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 24/03/2017 00:00 - 27/03/2017 18:32
  • Last Updated - 23/03/2017 14:22
Planned Outage - Upgrade - 21-03-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    Bayswater, Boronia, Warranwood (VIC)

    may be disrupted for up to 60 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 21/03/2017 00:00 - 22/03/2017 15:44
  • Last Updated - 22/03/2017 15:44
Planned Outage - Upgrade - 22-03-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband Services
  • Due to a planned carrier upgrade in the state of VIC, some Broadband services may experience a disruption during the outage window advised.

    In the event your service does not restore on completion of the planned event, please reset your modem/router.

    If your service does not restore after the aforementioned reset please contact us to investigate further.


    We apologise for any inconvenience this may cause.

  • Date - 22/03/2017 02:00 - 22/03/2017 15:44
  • Last Updated - 22/03/2017 15:43
Planned Outage - Upgrade - 22-03-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    BLACKWATER, NEW AUCKLAND, EDMONTON, KINGSTHORPE, MAREEBA and NANANGO (QLD)

    may be disrupted for up to 60 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 22/03/2017 01:00 - 22/03/2017 15:45
  • Last Updated - 22/03/2017 15:43
Planned Outage - Upgrade - 17-03-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to carrier planned upgrades some Broadband DSL Services in the areas of:

    CURRUMBIN WATERS, BURLEIGH HEADS and TALLEBUDGERA (QLD)

    may be disrupted for up to 60 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 17/03/2017 01:00 - 17/03/2017 22:00
  • Last Updated - 16/03/2017 23:02
Planned Outage - Upgrade - 17-03-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a planned upgrade some Broadband DSL Services in the areas of:

    HAMERSLEY , CARINE , GREENWOOD (WA)

    may be disrupted for up to 300 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 17/03/2017 01:00 - 17/03/2017 22:00
  • Last Updated - 16/03/2017 23:02
Planned Outage - Upgrade - 16-03-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    BANORA POINT and TWEED HEADS (NSW)

    may be disrupted for up to 60 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 16/03/2017 01:00 - 16/03/2017 23:01
  • Last Updated - 15/03/2017 23:05
Planned Outage - Upgrade - 03-03-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services

  • Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    CHILDERS, GULLIVER, MUNGAR, SANDSTONE POINT, QLD, TEWANTIN, GEHAM,
    EARLVILLE, MARYBOROUGH, MOUNTAIN CREEK, AVONDALE (QLD)

    may be disrupted for up to 60 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 03/03/2017 00:00 - 15/03/2017 22:59
  • Last Updated - 03/03/2017 16:56
Planned Outage - Upgrade - 07-03-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to carrier planned work some Broadband DSL Services in the area of:

    DARRA, REDBANK PLAINS, RICHLANDS and GOODNA, QLD

    may be disrupted within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 07/03/2017 23:59 - 15/03/2017 22:59
  • Last Updated - 03/03/2017 16:56
Planned Outage - Upgrade - 07-03-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    AXEDALE, BARONGAROOK, BALLARAT, LOVELY BANKS,
    FLOWERDALE, KYNETON, TORQUAY, WARRNAMBOOL and WOODEND (VIC)

    may be disrupted for up to 60 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 07/03/2017 01:00 - 15/03/2017 22:59
  • Last Updated - 03/03/2017 16:56
Planned Outage - Upgrade - 08-03-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a planned upgrade some Broadband DSL Services in the areas of:

    CANNING VALE, BEELIAR (WA)

    may be disrupted for up to 300 minutes within the change window.

    We apologise for any inconvenience this may cause.

  • Date - 08/03/2017 01:00 - 15/03/2017 22:59
  • Last Updated - 03/03/2017 16:56
Planned Outage - Upgrade - 08-03-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    ARTHURS CREEK, GISBORNE, MARYBOROUGH, PORT CAMPBELL,
    SHEPPARTON, TRARALGON & WARRNAMBOOL (VIC)

    may be disrupted for up to 60 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 08/03/2017 01:00 - 15/03/2017 23:00
  • Last Updated - 03/03/2017 16:56
Planned Outage - Upgrade - 09-03-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services

  • Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

    URANGAN, TORQUAY (QLD)

    may be disrupted for up to 15 minutes within the change window.

    We apologise for any inconvenience this may cause.

     

  • Date - 09/03/2017 23:59 - 15/03/2017 23:00
  • Last Updated - 03/03/2017 16:56
Planned Outage - Upgrade - 09-03-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

    BARWON HEADS, GISBORNE, GLENAROUA, LONGWOOD, MALMSBURY,
    MANSFIELD, PORT FAIRY, MOOLAP and WOODEND (VIC)

    may be disrupted for up to 60 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 09/03/2017 01:00 - 15/03/2017 23:00
  • Last Updated - 03/03/2017 16:55
Planned Outage - Upgrade - 10-03-2017 (Resolved)
  • Priority - Medium
  • Affecting Other - Broadband DSL Services
  • Due to a planned upgrade some Broadband DSL Services in the areas of:

    BEELIAR, SCARBOROUGH (WA)

    may be disrupted for up to 300 minutes within the change window.


    We apologise for any inconvenience this may cause.

  • Date - 10/03/2017 01:00 - 15/03/2017 23:00
  • Last Updated - 03/03/2017 16:55
Unplanned Phone service outage 03/03/2017 (Resolved)
  • Priority - Critical
  • Affecting System - Phone System
  • ## Un-Planned Outage ## 

    ---------------------------------------------------
    #### Description of Work: ####


    Our phone service provider is experiencing a major service outage.


    ---------------------------------------------------

    #### Affected Service(s): ####

    Please note that this in no way affects our network, broadband, hosting services or email contact in anyway.

    Only our contact phone number is affected.

     

    ---------------------------------------------------

    #### Restoration Timeframe: ####

    TBA - Investigation in progress. 


    We apologies for the inconvenience. Please contact us via email.

  • Date - 03/03/2017 11:02 - 03/03/2017 13:01
  • Last Updated - 03/03/2017 12:27
Unplanned Broadband Outage 27/02/2017 (Resolved)
  • Priority - Critical
  • Affecting System - ADSL Broadband - Suffolk Park NSW 2481
  • ## Un-Planned Outage ## 

    ---------------------------------------------------
    #### Duration of Outage: ####

    27/2/17 - 6/3/17

    ---------------------------------------------------

    #### Description of Work: ####

    A (CAN) COPPER CABLE OUTAGE IS AFFECTING MULTIPLE CUSTOMERS ON
    SUPK SUFFOLK PARK MC4 MP1-200
    CAN COPPER CONEN 662495
    ----

    Customers connected to the Suffolk Park Exchange will be affected.

    ---------------------------------------------------
    #### Affected Service(s): ####

    Suffolk Park, NSW 2481 customers across multiple providers



    #### The copper provider has stated this service disruption has an estimated restore target of 06/03/2017 19:00:00. ####


    Apologies for the inconvenience.


  • Date - 27/02/2017 17:27 - 03/03/2017 11:08
  • Last Updated - 27/02/2017 17:40
NewSprout Support Email delay (Resolved)
  • Priority - Critical
  • Affecting System - Support Tickets
  • Support tickets not being received and causing delays. 

    Resolved now.

  • Date - 10/02/2017 13:15 - 23/02/2017 10:02
  • Last Updated - 10/02/2017 18:24
Ewingsdale Wireless NBN Tower - Upgrade Works (Resolved)
  • Priority - High
  • Affecting Other - Wireless NBN
  • ---- APOLOGIES FOR THE LATE NOTICE ----


    Works have been scheduled for the Wireless NBN tower at Ewingsdale.

    ============

    NBNco advise there is capacity upgrade work at the tower from 7:00am 09/02/2017 until 7:00 pm 11/02/2017

    Services may experience an impact of up to  ten hours during outage window.

    Because tower works can only occur during daylight hours for safety reasons, this is occurring during business hours.

    ============



  • Date - 09/02/2017 07:00 - 23/02/2017 10:02
  • Last Updated - 09/02/2017 14:40
Planned Broadband Outage 23/02/2017 (Resolved)
  • Priority - Medium
  • Affecting System - Broadband
  • ## Planned Outage ##

    ---------------------------------------------------

    #### Maintenance Window: ####

    **Start:** 23/02/2017 01:01:00 AEDT
    **End:** 23/02/2017 05:00:00 AEDT

    ---------------------------------------------------
    #### Duration of Outage: ####

    20 Minutes

    ---------------------------------------------------
    #### Description of Work: ####

    Our network team will be performing required Core Switching Upgrades.

    Services will be impacted for up to 20 minutes during the scheduled window.

    We apologise for any inconvenience this may cause.

    ---------------------------------------------------
    #### Affected Service(s): ####

    All broadband services

    ---------------------------------------------------

    Warm Regards,

  • Date - 23/02/2017 01:01 - 03/03/2017 11:08
  • Last Updated - 08/02/2017 14:53
Unplanned QLD ADSL Outage (Resolved)
  • Priority - High
  • Affecting System - ADSL

  • 13:15 

    The QLD TADSL outage this morning is now resolved.

    We are waiting on the carrier for a resolution update.

    Thanks for your patience.


    =========

    11:30

    There is currently an upstream carrier issue which is affecting all TADSL services in QLD.

    This is currently being investigated.

    We will update as soon as we can.

    We apologise for any inconvenience this may cause.

    ==========

  • Date - 28/11/2016 12:20 - 28/11/2016 13:15
  • Last Updated - 20/12/2016 13:27
Unplanned Outage - ADSL WA (Resolved)
  • Priority - High

  • 21:00 AEDT

    ** WA TADSL Unplanned Outage - Resolved
    ------------------------------------------------------------

    WA ADSL issues now resolved.

    Action Taken: Carrier hardware replaced in the exchange

    Thank you for your patience and apologies for any inconvenience caused.

    -------

    16:20 AEDT
    The issue appears to be carrier related. We will advice as soon as we have more info.

    14.51 AEDT
    Unplanned ADSL Network Outage 


    **Affected Services**

    ADSL Services in WA 


    **Details**

    Reported Carrier related issue...
    Liaising with the carrier, the call has been raised with the carrier and we are waiting for an update.


    We apologise for any inconvenience this may cause.

  • Date - 17/11/2016 14:51 - 28/11/2016 12:41
  • Last Updated - 18/11/2016 08:37
Planned Outage - SA and VIC 24/11/2016 (Resolved)
  • Priority - High
  • **Start:** 24/11/2016 00:01:00 AEDT
    **End:** 24/11/2106 04:00:00 AEDT

    ---------------------------------------------------
    #### Duration of Outage: ####

    60 Minutes

    ---------------------------------------------------
    #### Description of Work: ####

    The Network Engineering team will be performing Core Transmission Software and Capacity upgrades in Melbourne on:

    24/11/2016

    Scheduled window is:-

    00:01:00 - 04:00

    This work will affect all services in the states of VIC and SA, all services will be impacted for up to 60 minutes during the scheduled windows.

    We apologise for any inconvenience this may cause.

     

  • Date - 24/11/2016 01:00 - 20/01/2017 10:55
  • Last Updated - 15/11/2016 21:49
Planned Outage - SA and VIC 23/11/2016 (Resolved)
  • Priority - High
  • **Start:** 23/11/2016 00:01:00 AEDT
    **End:** 23/11/2106 04:00:00 AEDT

    ---------------------------------------------------
    #### Duration of Outage: ####

    60 Minutes

    ---------------------------------------------------
    #### Description of Work: ####

    The Network Engineering team will be performing Core Transmission Software and Capacity upgrades in Melbourne on:

    23/11/2016

    Scheduled window is:-

    00:01:00 - 04:00

    This work will affect all services in the states of VIC and SA, all services will be impacted for up to 60 minutes during the scheduled windows.

    We apologise for any inconvenience this may cause.

     

  • Date - 23/11/2016 01:00 - 20/01/2017 10:55
  • Last Updated - 15/11/2016 21:49
Planned Outage - SA and VIC 22/11/2016 (Resolved)
  • Priority - High
  • **Start:** 22/11/2016 00:01:00 AEDT
    **End:** 22/11/2106 04:00:00 AEDT

    ---------------------------------------------------
    #### Duration of Outage: ####

    60 Minutes

    ---------------------------------------------------
    #### Description of Work: ####

    The Network Engineering team will be performing Core Transmission Software and Capacity upgrades in Melbourne on:

    22/11/2016

    Scheduled window is:-

    00:01:00 - 04:00

    This work will affect all services in the states of VIC and SA, all services will be impacted for up to 60 minutes during the scheduled windows.

    We apologise for any inconvenience this may cause.


  • Date - 22/11/2016 01:00 - 20/01/2017 10:55
  • Last Updated - 15/11/2016 21:47
Planned Outage - ADSL WOODVILLE (SA) 23/11/20 (Resolved)
  • Priority - Low
  • Affecting System - ADSL BROADBAND
  • #### Maintenance Window: ####

    **Start:** 23/11/2016 23:59:00 ACDT 
    **End:** 24/11/2016 06:00:00 ACDT

    --------------------------------------------------- 
    #### Duration of Outage: ####

    120 Minutes

    --------------------------------------------------- 

    #### Description of Work: ####


    Due to a carrier planned upgrade some ADSL Services in the areas of Woodville (SA) may be disrupted for up to 120 minutes within the change window.

    Any affected services should restore upon conclusion of the outage. 
    We apologise for any inconvenience this may cause.

  • Date - 23/11/2016 23:59 - 20/01/2017 10:55
  • Last Updated - 15/11/2016 16:12
Planned Outage - ADSL NSW 23/11/2016 (Resolved)
  • Priority - Low
  • Affecting System - ADSL BROADBAND
  • #### Maintenance Window: ####

    **Start:** 23/11/2016 01:00:00 AEDT 
    **End:** 23/11/2016 06:00:00 AEDT

    --------------------------------------------------- 
    #### Duration of Outage: ####

    60 Minutes

    --------------------------------------------------- 
    #### Description of Work: ####
    Due to carrier scheduled maintenance ADSL services in the surbubs listed below may experience a 1 hour break to service during the change window - BUFF POINT 2176, CESSNOCK 2325, CESSNOCK 2325, COFFS HARBOUR 2262, GOSFORD 2250, LAURIETON 2223, MAITLAND 2765, TORONTO 2170, UNANDERRA 2615, URALLA 2358, WAGGA SOUTH 2650. (NSW)

    Any affected ADSL services should restore upon conclusion of outage window. We apologise for any inconvenience this may cause.

  • Date - 23/11/2016 01:00 - 20/01/2017 10:55
  • Last Updated - 15/11/2016 16:09
Planned Outage - ADSL NSW 22/11/2016 (Resolved)
  • Priority - Low
  • Affecting System - ADSL BROADBAND
  • #### Maintenance Window: ####

    --------------------------------------------------- 

    **Start:** 22/11/2016 01:00:00 AEDT 
    **End:** 22/11/2016 06:00:00 AEDT

    --------------------------------------------------- 

    #### Duration of Outage: ####
    60 Minutes

    --------------------------------------------------- 

    #### Description of Work: ####

    Due to carrier scheduled maintenance ADSL services in the suburbs listed below may experience a 60 minute break to service during the change window - AVOCA BEACH 2176,BLACKHEATH 2785,BUFF POINT 2446,CESSNOCK 2171,HAMILTON 2303,KOOTINGAL 2352,MORUYA 4510,NEMINGHA 2340,SARATOGA 2251,TORONTO 2122,WEST TAMWORTH 2340,HILLVUE 2340

    Any affected ADSL services should reconnect upon conclusion of outage window. We apologise for any inconvenience this may cause.

  • Date - 22/11/2016 01:00 - 20/01/2017 10:55
  • Last Updated - 15/11/2016 16:05
ADSL VIC - PLANNED WORK 16/11/2016 (Resolved)
  • Priority - Low
  • Affecting System - ADSL BROADBAND
  • #### Maintenance Window: ####

    **Start:** 16/11/2016 23:59:00 AEDT 
    **End:** 17/11/2016 06:00:00 AEDT

    --------------------------------------------------- 

    #### Duration of Outage: ####
    180 Minutes

    --------------------------------------------------- 

    #### Description of Work: ####
    Due to a carrier planned work some ADSL Services in the area of BAYSWATER NORTH, WANDIN and KALORAMA, VIC, may be disrupted within the change window.
    Services should restore automatically following conclusion of outage.

  • Date - 16/11/2016 23:59 - 20/01/2017 10:55
  • Last Updated - 11/11/2016 16:19
Planned Outage - ADSL NSW 15/11/2016 (Resolved)
  • Priority - Low
  • Affecting System - ADSL BROADBAND
  • #### Maintenance Window: ####

    **Start:** 15/11/2016 01:00:00 AEDT 
    **End:** 15/11/2016 06:00:00 AEDT
    --------------------------------------------------- 

    #### Duration of Outage: ####
    60 Minutes

    --------------------------------------------------- 
    #### Description of Work: ####

    Due to a carrier planned upgrade, some ADSL Services in the areas of COFFS HARBOUR, CORAKI, JINDERA, KURRI KURRI, NARROMINE, CHARLESTOWN, DUDLEY, GOULBURN, HAY, ROOTY HILL, MINCHINBUR, (NSW) may be disrupted for up to 60 minutes within the change window. 

    Any affected service should restore normally following the conclusion of the outage.

  • Date - 15/11/2016 01:00 - 20/01/2017 10:55
  • Last Updated - 11/11/2016 16:18
Planned Outage - ADSL NSW 28/11/2016 (Resolved)
  • Priority - Low
  • Affecting System - ADSL BROADBAND
  • #### Maintenance Window: ####

    **Start:** 28/11/2016 01:00:00 AEDT 
    **End:** 28/11/2016 06:00:00 AEDT

    --------------------------------------------------- 
    #### Duration of Outage: ####

    60 Minutes

    --------------------------------------------------- 
    #### Description of Work: ####

    Due to carrier scheduled maintenance, the services listed below may experience a 1hour break to service during the change window.

    BONNY HILLS 2445,OLD BAR 2430,GLOSSODIA 2756,TOMERONG 2540,WOLLONGONG 2500,WOLFE

    We apologise for any inconvenience this may cause.

  • Date - 28/11/2016 01:00 - 20/01/2017 10:52
  • Last Updated - 11/11/2016 16:18
Planned Outage - ADSL NSW 29/11/2016 (Resolved)
  • Priority - Low
  • Affecting System - ADSL BROADBAND
  • #### Maintenance Window: ####

    **Start:** 29/11/2016 01:00:00 AEDT 
    **End:** 29/11/2016 06:00:00 AEDT

    --------------------------------------------------- 
    #### Duration of Outage: ####

    60 Minutes

    --------------------------------------------------- 
    #### Description of Work: ####

    Due to carrier scheduled maintenance, ADSL services in the suburbs listed below may experience a 1 hour break to service during the change window.

    (BENI 2830),(BERMAGUI SOUTH 2227) ,(CESSNOCK 2325),(DUBBO 2830),(GEURIE 2831),(RYLSTONE 2849),(WONDGARBON 2831),(WOLLONGONG 2500),(WOY WOY 2430)

    We apologise for any inconvenience this may cause.

  • Date - 29/11/2016 01:00 - 20/01/2017 10:55
  • Last Updated - 11/11/2016 16:17
Planned Outage - ADSL NSW 30/11/2016 (Resolved)
  • Priority - Low
  • Affecting System - ADSL BROADBAND
  • #### Maintenance Window: ####

    **Start:** 30/11/2016 01:00:00 AEDT
    **End:** 30/11/2016 06:00:00 AEDT

    ---------------------------------------------------
    #### Duration of Outage: ####

    60 Minutes

    ---------------------------------------------------
    #### Description of Work: ####

    Due to a carrier planned upgrade, some ADSL Services in the areas of BARGO 2574, BELMONT 2280, BENI 2830, BERMAGUI SOUTH 2227, BONNELLS BAY 2264, BOWRAL 2190, CESSNOCK 2325, CASTLEREAGH 4113, DAPTO 2530, DUBBO 2830, FORSTER 2428, GEURIE 2831, RYLSTONE 2849, SCOTTS HEAD 2447, TRANSIT HILL 2444, WONDGARBON 2831, WOLLONGONG 2500, WOY WOY 2430, COFFS HARBOUR 2450, CORAKI 2471, JINDERA 2642, KURRI KURRI 2327. NARROMINE 2821, CHARLESTOWN 2290, DUDLEY 2290, GOULBURN 2533, HAY 2711, ROOTY HILL 2766, ORANGE 2800, PARKES 2870, MINCHINBURY 2770(NSW) may be disrupted for up to 60 minutes within the above change window.

    We apologise for any inconvenience this may cause.

  • Date - 30/11/2016 01:00 - 20/01/2017 10:55
  • Last Updated - 10/11/2016 22:09