Network Status Unplanned Outages

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21/03/2024 17:39

Engineers are still performing checks on all virtual machines that were affected.

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21/03/2024 17:09

All servers are back, the engineers are still perform checks.

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21/03/2024 16:51

Most virtual servers are back, final few still loading.

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21/03/2024 16:41

The affected virtual servers are starting back up.

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21/03/2024 16:22

Some virtual servers have dropped out and the engineers are in the data centre working to restore them.

We apologise for any inconvenience.

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21/03/2024 4pm

Scheduled emergency maintenance is planned for Thursday 21st March.

Start of downtime window: Thursday 21/03/2024 16:00

End of downtime window: Thursday 21/03/2024 20:00

No downtime is expected during this window, however due to the nature of the maintenance there could be a brief outage during this time.

We apologise for any inconvenience.

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11:10am

Services restored. We will provide further info as soon as we have it.

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11:00am

We can see services are coming back online, however we have received no further official updates.

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10:20am
Reported issue of an Unplanned outage affecting some of our broadband internet customers in NSW and Victoria


This may affect your NewSprout Broadband service

We are not sure of the issue yet, however we believe one of our backhaul providers has a network issue and we are currently working with them to find out more information.


We will update this notice as we receive updates from our Backhaul Provider.

Thanks for your patience.

1550  11/03/2024

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The issue has been resolved and services are working normally once again.

Please reach out to us if you are still having any issues with sending your mail.

Regards,
The NewSprout Team

1409  11/03/2024 
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Please note we are currently investigating an issue with outgoing mail via our hosting services.

Our server team are working to restore normal email functionality ASAP.

We apologise for the inconvenience.

Regards,
the NewSprout Team

Good evening, 

A number of NBN services (in Lennox Head) have been affected from this afternoon/evening's storm in Lennox Head:

https://www.newsprout.com.au/internet/nbn-outages/

Please let us know if you are unable to reconnect after the outage has been cleared on NBN's site. We believe they are already working on it, however we have not had any updates.

= = = = =

Start at: 15/01/2024 9pm

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Thanks,

The NewSprout Team

Good Afternoon all, 

NBN has just notified us of emergency works that may affect some services in Lennox Head this afternoon.

Most will likely be FTTC (Fibre to the Curb) services.

Please let us know if you are unable to reconnect after the outage has been cleared.

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Start at: 9/1/24 4:16:00 pm

End at: 9/1/24 7:00:00 pm

NBN Disruption Id: CRQ000007889856

Category: Network

Severity: Emergency

Description: nbn will shortly be performing urgent work on the network in your area. You will experience a temporary service interruption during this activity.

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Thanks,

The NewSprout Team

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06/12/2023   0900 am  -  through  to 15/12/2023  1800 pm

Planned NBN Outage

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COFFS HARBOUR AREA

NBN has scheduled planned works to upgrade local wireless towers in the Coff harbour are

End-customers will experience a loss of connectivity for up to several hours each day during this period.

You can also follow NBN's progress here:

https://www.nbnco.com.au/support/network-status

Our apologies for any inconvenience

The NewSprout Team.

Tuesday 31/10/2023 10:30am

====================

1). NBN has booked an appointment to fix the DPU in the main street of Lennox Head tomorrow morning Wednesday between 8am - 12pm.

2). Apparently they are already working on restoration to the node around Stoneyhurst Drive.

Please get in touch with us if you are having any connectivity issues as it is possible they are unrelated to the above 2 issues.

Regards,
The NewSprout Team

Tuesday 31/10/2023 08:00am

====================

Reported issue of an Unplanned outage in some parts of Lennox Head, NSW affecting some of our broadband internet customers.


This may affect your NewSprout Broadband service.

We have found 2 separate issues:

1). One in the main street of Lennox Head where there seems to be a DPU issue affecting limited services, and

2). The other is the node around Stoneyhurst Drive which is confirmed as down.

We are currently working with them to find out more information.

We will update this notice as we receive further updates.

Thanks for your patience.

No Official word has come from NBN, however we can see that affected services are back online again.

Please get in touch with us if you are still having any connectivity issues.

Regards,
The NewSprout Team

Wednesday 11/10/2023 09:00am

====================

Reported issue of an Unplanned outage around Byron Bay, NSW and the Byron Shire Hinterland affecting some of our broadband internet customers.


This may affect your NewSprout Broadband service.

One of our backhaul providers has a network issue and we are currently working with them to find out more information.


We will update this notice as we receive updates from our Backhaul Provider.

Thanks for your patience.

20/09/2023

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The Telstra Network is currently experiencing issues with the 4G and 5G networks in Lennox Head

An estimated repair timeline is currently not available.

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Telstra Outage Page: 

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Apologies for any inconvenience

The NewSprout Team

We have been updated with the cause of the issue.

Apparently the Australian Domain Authority let their DNS security certificates expire just after 10am this morning, stopping any domains that were not cached from resolving. Apparently this caused a nationwide outage.

If you continue to have any issues connecting please turn off your modem/router and turn it back on.

Our apologies for any inconvenience,

The NewSprout Team

Monday 18/09/2023 11:01am

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Issue identified and resolved.

Monday 18/09/2023 10:50am

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Found to be a DNS issue with our upstream provider.

Monday 18/09/2023 10:30am

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Reported internet outages

Good Morning Everyone,

There was an issue with power maintenance at our data centre which has been resolved.

We can now see services are back online and working as normal.

Please let us know if you still encounter any issues.

Apologies for the inconvenience.

Regards,

The NewSprout Team

09/05/2023 - 1500

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Apparently the Telstra Network is currently experiencing issues with dialing out to landlines if the area code is not included.

The workaround is to include the area code before the number.

An estimated repair timeline is currently not available.

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Telstra outage page:

We are aware of a second issue where some customers are having problems calling fixed phones from their mobile - including the area code when dialling should fix it while we work to clear that up.

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Apologies for any inconvenience

The NewSprout Team

14/02/2023 - 2030

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Affected services have started coming back online.

No confirmation from NBN as to the cause of the outage or if there will be any further interruptions.

Please contact us ay support@newsprout.com.au if you have any further issues.

Thanks,
The NewSprout Team

14/02/2023 - 1600

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Services in parts of Ballina and Skennars Head are currently affected by an unplanned NBN network outage.

An estimated repair timeline is currently not available at this stage.

We will continue to monitor this incident and provide you with an update once available.

Apologies for any inconvenience

The NewSprout Team

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23:00

YNBN have received confirmation it is the upstream carrier's transmission site that has been affected and not Gordon Crescent, Lane Cove North.

The bad news is they cannot fix it until tomorrow.

We will provide updates in the morning as we receive them.

The NewSprout Team

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20:00

The latest update from YNBN states a technician may be required to get onsite to investigate possible equipment damage.

At this stage the earliest this can happen is tomorrow morning, Tuesday the 6th

However, investigations are continuing at this time to find a quicker resolution.

We will post more updates as we have them to hand.

Apologies for the inconvenience,

The NewSprout Team

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17:00

Unfortunately we have been informed by the YNBN that there is a Backhaul issue at Gordon Crescent, Lane Cove North.

We are uncertain of the cause at this stage and if it is weather related.

Please do not reset anything as that will make things worse.

It is an issue limited to Gordon Crescent, Lane Cove North and we hope it will be resolved soon.

Thanks,

The NewSprout Team

7:15pm

Network engineers have corrected the issue and restored services.

They will continue to monitor for any further interruptions

If you continue to have any issues connecting please let us know

Our apologies for any inconvenience 

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6:30pm

The network engineers have found an issue and are currently working to reroute traffic to stabilise the affected services.

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3:45pm
Reported issue of an Unplanned outage affecting some of our broadband internet customers 


This may affect your NewSprout Broadband service

One of our backhaul providers has a network issue and we are currently working with them to find out more information.


We will update this notice as we receive updates from our Backhaul Provider.

Thanks for your patience.

- - - - - - - - - - - - -

Updated - 10/10/2022 14:30

Last Updated: 10/10/2022 01:28 PM

Description:

Please be advised that one of our upstream network providers is experiencing a network disruption affecting NBN services attached to states on the East Coast of Australia. We have seen a reduction in traffic attached to VIC, NSW, QLD and TAS.

At this stage they are still investigating and we will keep updating this notice.

We apologise for the inconvenience this may cause. We will update you as information becomes available.

09:30

The engineers on-site in the Data Centre have identified some failed RAM modules  

We have isolated the models and the host is back online.

New RAM modules will be replaced as soon as possible.

07:30

We have an engineer on-site in the Data Centre troubleshooting.

One of our VMWare hosts is not responding correctly, but services are currently failing over to other server hosts.

05:30 AEST

We are currently experiencing a server issue affecting some of our hosting services.

Our server admins are working to resolve this issue and we will update this notification as we gain more information. 

Please be advised that NBN is experiencing a service disruption affecting some NBN services services around the area of Sydney. Including: Campbelltown NSW, Gosford NSW, St Leonards NSW and Kensington NSW. We are currently working on rectifying the issue. We will update you as information comes to hand.

=============
Please be aware of the following:


Outage Start Time: 06/09/2022 07:30 AM(AEST)
Outage End Time: No ETR
Affected Services: NBN Services
Outage: Unplanned Service Impacting
Impact: Minor
Status: Current(AEST)
Last Updated: 06/09/2022 08:43 AM

================

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Updated - 09/03/2022 14:30

Services are mostly restored.

If your service is still not working please call or email us.

Thanks for your patience and understanding :-)

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Updated - 07/03/2022 13:00

Major restoration of the nbn™ network across northern New South Wales (NSW) has occurred overnight.

There are now approximately 8,300 homes and businesses impacted by outages on the nbn™ network in Northern NSW, decreased from more than 79,000 yesterday.

Around 56,500 homes and businesses came back online after power was restored to the Woodburn Fibre Access Node late yesterday.

Other restorations have been successful in the Tweed, Casino and Ocean Shores areas.

Areas still impacted include Lismore, Ballina, Mullumbimby, Byron Bay and Murwillimbah. Many of the areas where nbn™ infrastructure is located remain difficult to access due to road closures. We are working as hard as we can to get to those places and restore services. We have more teams on the ground from this morning.

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Updated - 06/03/2022 18:15

Update from the NBN:

NSW: https://www.nbnco.com.au/blog/the-nbn-project/severe-weather-affecting-new-south-wales

This afternoon, technicians have been able to successfully access the Woodburn Fibre Access Node and have deployed Temporary Network Infrastructure.

Customers across the north coast impacted by the Woodburn site outage may start to see restoration of their nbn™ services this evening. We will be in a position to give a detailed update tomorrow morning.

nbn has also deployed satellite Fly Away Kits to the Alstonville Leisure and Entertainment Centre, and at the Lennox Head Cultural Centre, which provide free Wi-Fi connectivity via the nbn™ Sky Muster™ satellite service. We are working closely with local authorities to deploy emergency assets to other locations as they are required. 

Support at the evacuation centre at Ballina Sport and Recreation Centre is ongoing.

QLD: https://www.nbnco.com.au/blog/the-nbn-project/severe-weather-affecting-queensland-february-2022

The nbn™ network is continuing to be restored across flood affected areas of South East Queensland.

The numbers of homes and businesses impacted by outages on the nbn™ network has fallen to around 17,000 with the majority of the impacts around the Gympie, Greater Brisbane, Sunshine Coast and Gold Coast areas.

The outages are primarily due to damage to nbn™ infrastructure and equipment, which require repair or replacement. nbn teams are working as fast as they can on repairs, but these are likely to go into next week.

There are currently 12 generators deployed across the nbn™ network in the impacted areas that are helping to keep local communities connected to the nbn™ network. nbn is also pausing planned outages in impacted areas until further notice.

Telstra Mobile network: https://outages.telstra.com

NSW and QLD floods

We are making progress in restoring mobile and landline services following severe weather in south east Queensland and northern New South Wales.  We know this a difficult time and we are working to get everything back up and running as quickly as possible and as soon as it is safe to do so. We have technicians on the ground in areas we can access and we have more ready to go as soon as other areas open up.  Many areas are however still inaccessible due to flood waters or are without power. We are working with power and local authorities to access the affected areas so we can get to work to bring services back online.

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Updated - 06/03/2022 7:00

Update from the NBN:

"Due to the recent severe weather event, the number of homes and business impacted by outages on the nbn™ network across Northern NSW is currently around 81,000.

An outage in Woodburn, which is owned and operated by a third party, is impacting homes and businesses across Tweed Heads, Kingscliff, Currumbin Valley, Byron Bay, Brunswick Heads, Ballina, Lennox Head and Evans Head.

An initial assessment of the damage to the Woodburn site has indicated significant damage to the site and surrounding infrastructure. We are working with the third party provider today, to access the site and determine the damage, with a view to deploy a temporary solution next week, when safe access via road is expected to be available."

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Updated - 05/03/2022 12:00

Update from the NBN:

“An initial assessment of the damage to the Woodburn site has indicated significant damage to the site and surrounding infrastructure. We are working with the third party provider today, to access the site and determine the damage, with a view to deploy a temporary solution next week, when safe access via road is expected to be available.”

NBN in NSW: https://www.nbnco.com.au/blog/the-nbn-project/severe-weather-affecting-new-south-wales

NBN in QLD: https://www.nbnco.com.au/blog/the-nbn-project/severe-weather-affecting-queensland-february-2022

Telstra mobile network: https://outages.telstra.com

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Updated - 04/03/2022 22:15

While the floods and the devastation that has been caused is so sad, it is not as sad as all the abuse, threats and downright nastiness we have received here at NewSprout.

However thankfully this is a small minority.

We live and work in the same community as the flooding...with family, friends and colleagues all affected by the floods, many who have lost their houses and most precious contents.

We've already began helping with clean up efforts as I'm sure most of you have.

The good that has come out of such a devastating event is to see the great community we live in...because by far the greatest percentage of our customers and the community has shown how much they care, their patience and understanding to each other.

We sincerely thank all of you who have shown your patience and understanding to us too, many by simply waiting it out and being patient.

We wish you lots of strength in getting through these tough times.

Telstra mobile network: https://outages.telstra.com/#/

NBN in NSW: https://www.nbnco.com.au/blog/the-nbn-project/severe-weather-affecting-new-south-wales

NBN in QLD: https://www.nbnco.com.au/blog/the-nbn-project/severe-weather-affecting-queensland-february-2022

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Updated - 04/03/2022 19:00

We are not receiving any different updates from the NBN other than their Twitter page and website blog.

Yet they are telling everyone to ask their service providers for updates, so all we can do is give you an estimated guess.

This of course could be completely wrong.

But here goes:

There are now about 79000 affected just in NSW, and mostly the Northern Rivers area. 

Woodburn we think is still flooded. 

The NBN should have everything there and waiting and ready to go with a big team to repair as quickly as possible once they can. 

QLD had over 50000 affected just yesterday and that number is already down to 20000, because they have access there and repairs have begun. 

So once Woodburn water drops, and hopefully it will drop soon, the repairs should happen fairly quickly like QLD.

But when the water drops is the question 🤷‍♂️

This could be completely wrong but that’s our prediction.

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Updated - 04/03/2022 18:00

Recent updates from the NBN for NSW:

https://www.nbnco.com.au/blog/the-nbn-project/severe-weather-affecting-new-south-wales

Recent updates from the NBN for QLD:

https://www.nbnco.com.au/blog/the-nbn-project/severe-weather-affecting-queensland-february-2022

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Updated - 04/03/2022 11:30

NSW SEVERE WEATHER UPDATE:

The number of homes and businesses impacted by outages on the network across Northern NSW has risen to around 74,000.

While this number has increased, the NBN has been able to gain access to the network in some areas and have begun restoration work.

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Updated - 04/03/2022 09:30

Unfortunately there is still no change or new updates from the NBN.

https://twitter.com/nbn_australia?s=21

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Updated - 03/03/2022 08:30

Northern Rivers (NSW) Outage:

https://www.nbnco.com.au/blog/the-nbn-project/severe-weather-affecting-new-south-wales

South East Queensland Outage:

https://www.nbnco.com.au/blog/the-nbn-project/severe-weather-affecting-queensland-february-2022

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Updated - 02/03/2022 22:10

NSW SEVERE WEATHER UPDATE: 

More than 62,000 homes & businesses are currently impacted due to a power outage at a Fibre Access Node in Woodburn, which provides fixed line services to homes & business in Tweed Heads, Kingscliff, Currumbin Valley, Byron Bay, Brunswick Heads, Ballina, Lennox Head & Evans Head.

Floodwaters still making site access difficult and unsafe in some areas.

This site had been running on battery power, however the battery was exhausted early today. Due to floodwaters it is not possible to access the site safely. The site is owned and operated by a third party and the NBN™ are working closely with them to restore services as soon as it is safe.

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Updated - 02/03/2022 17:50

Current nbn™ network status

Search result at 2 Mar 5:45pm

Result based on local time zone at address.

We are investigating a network outage in your area. Your service may experience a partial or total loss of connectivity. Restoration is underway.

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02/03/2022 - 7:00 AEDT

NBN unplanned Outage

NBN services are currently down for the 2478 post code. It is a major outage affecting all services in this area. NBN are working on this.

https://www.nbnco.com.au/support/network-status

Due to a 1 in 500 year flood in our region there will be delays to all support queries, please don't send more through if you are in the 2478 area, we are working on it with NBN. Thanks for your understanding.

1:00pm 18/01/2022

Email issue fully resolved.

Incoming emails now restored.

All email services are working for mavericks server.

Please send us a ticket through our site if you are still having any issues with your emails.

Thanks for your patience.  :)

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11:40am 18/01/2022

Email issue partially resolved.
Outgoing/sending emails have been restored.

Incoming email service still under investigation

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9:00 am 18/01/2022

We are experiencing an email issue on one of our hosting servers which is currently under investigation by our server team.

Updates will be posted here as they come to hand

We apologise for any inconvenience.

Please note there is an unscheduled outage affecting Fixed Wireless NBN In the TEVEN area.
Below is the update from NBN:

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nbn is experiencing an unplanned network outage impacting customers. nbn has begun activities to restore the network and will provide an update.

As of 03/08/2021 15:36 AEST

Field Services have been engaged to deploy a generator to site.

Impacted Location: Teven, NSW

No ETA yet for the outage.
= = = = = =

We will provide updates here as NBN passes them on.

Our apologies for any inconvenience caused.

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25/06/2021 12:00PM AEST

Planned NBN Outage

There is a planned outage for NBN services which we have just been notified about.

We are hoping that no interruption to service will be caused, we don't know at this stage, however there could be a series of drops in service over the coming week.

If your service does drop, please wait 30 minutes and then try turning your modem/router off for 15 seconds and then back on again and wait 5 minutes for it to re-establish connection.

Start Date 2021-06-25 12:00:00

End Date 2021-07-02 12:00:00

Duration (Hours) 3

We are sorry for any inconvenience that may result.

The NewSprout Support team

RESOLVED

21/06/2021 - 13:55 AEST

Our server administrators said the issue should now be resolved.

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21/06/2021 - 12:30 AEST

We have a manual workaround which is time consuming but we are working through the affected domains.

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21/06/2021 - 11:30 AEST

The probable cause of the issue has been found and technicians are working on a fix.

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21/06/2021 - 09:30 AEST

Unplanned DNS Issue

We are aware of an erratic DNS issue affecting some domains.

Our apologies for any inconvenience caused.

Regards,
The NewSprout Team

Please be advised that the service disruption impacting nbn services based in Townsville, QLD is now resolved.

Outage Start Time: 04/06/2021 05:00 AM

Outage End Time: 04/06/2021 03:00 PM

Affected Services: Some NBN Services

Impact Major

Status Current


Please be advised that NBN services based in Townsville, QLD are currently experiencing a service disruption.

The cause of the disruption is attached to a transmission card failure.

04/06/2021 08:49 AM Vocus technician is on site checking with our logistics team for spare parts.

04/06/2021 10:30 AM Vocus technicians have arranged for spare components to be delivered to site.

04/06/2021 11:43 AM Engineers are working with onsite technicians to progressively restore services.

Outage Start Time 01/06/2021 05:00 PM

Outage End Time Ongoing

Affected Services NBN Services

Impact Major

Status Current


Please be advised that NBN services based in Townsville, QLD are currently experiencing a service disruption.

The cause of the disruption is currently being investigated and is believed to be a fibre break.

5:50 PM 1/06/2021 Fibre cut between Arcadia and Rolleston.

7:20 PM 1/06/2021 Field services have been engaged to restore the traffic via alternate POIs

08:50 PM 1/06/2021 Field tech is en-route to the impacted location. ETA is 8-9 hours

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21/01/2021 - 14:00 AEDT

NBN unplanned Outage

We believe NBN has had problems with their recent upgrades.

They have had some failed cards in Grafton, but have not been very forthcoming with information.

Unfortunately this has caused downtime in the local area around Grafton, almost from Port Macquarie all the way up to Tweed Headss.

We are currently speaking to the NBN

Our apologies for any inconvenience

The NewSprout Team.

- - - - - - - - - - - - -

28/01/2021 - 02/02/20121

Planned NBN Outage

Description nbn has scheduled ANOTHER planned outage to undertake essential remediation activity on the copper network.

This follows on from work on the Grafton POI affecting the entire region north of Port Macquarie to Tweed Heads.

nbn is performing planned work to fix the poor-performing FTTN network. During the change window,

technicians will perform work on copper pairs consecutively which may take up to three days to complete

in total, however customers will only be impacted once for up to 10 minutes. nbn has identified certain

services it will be working on. However, once a technician is on-site it may be possible additional

poor-performing copper pairs are identified and these will be addressed at the time. As work is

performed at the pillar, technicians need to attend to the site during daylight hours to ensure work is

carried out safely. Please note, this planned work has been deemed as essential under the Planned

Outage Reduction Plan and customers will only be impacted once for up to 10 minutes.

Start Date 2021-01-28 07:00:00

End Date 2021-02-01 19:00:00

Duration (Hours) 108

- - - - - - - - - - - - -

20/01/2021 - 23:00 AEDT

Planned NBN Outage

Description nbn has scheduled ANOTHER planned outage to undertake essential remediation activity on the copper network.

This follows on from work on the Grafton POI affecting the entire region north of Port Macquarie to Tweed Heads.

Copper cables will be repaired or replaced, joints will be remade and other network hardware may be

replaced. Work at the site can only be performed during daylight hours due to the HSE risk. During the

outage, customers will not be able to access the network.

Start Date 2021-01-20 23:00:00

End Date 2021-01-21 05:00:00

Duration (Hours) 6

19/01/2021 - 7.38 am

Planned NBN Outage

The work is now completed.

Planned maintenance work on the POI (point of interconnect) apparently took the NBN engineers a little longer than planned. However we are hoping they've improved all of our services for us :-)

If your service is not working, please power off your modem/router and power it back on. Do not reset anything please!

- - - - - - - - - - - - -

19/01/2021 - 7:15 am

Planned NBN Outage

The work was supposed to complete by 6am however there appears to be an issue. We have found some services to be degraded and have not restored after the work.

- - - - - - - - - - - - -

19/01/2021 - 6:00 am

Planned NBN Outage

Certain POIs (point of internet) had work being preformed on them by the NBN, this is to complete at 6am.

- - - - - - - - - - - - -

19/01/2021 - 02:30 AEDT

Planned NBN Outage

Please be advised, our Network Operation Admins have advised that there are issues with some NBN connections currently.

The issue is under investigation and we will provide updates as soon as we have them.

Our apologies for any inconvenience

The NewSprout Team.

- - - - - - - - - - - - -

19/01/2021 - 00:01 AEDT

Planned NBN Outage

NBN has scheduled planned works to upgrade software the Point Of Interconnect (POI) specific to this

outage that will impact some services. End-customers will experience a loss of connectivity during the change window.

Our apologies for any inconvenience

The NewSprout Team.

- - - - - - - - - - - - -

20/01/2021 - 00:01 AEDT

Planned NBN Outage

NBN has scheduled planned works to upgrade software at the Point Of Interconnect (POI) specific to this

outage that will impact some services. The software upgrade will improve performance and

increase capacity at the POI. End-customers will experience a loss of connectivity for up to 120

minutes during the change window.

Our apologies for any inconvenience

The NewSprout Team.

14/01/2021 15:33 AEDT

- - - - - - -

Most Faults have been rectified. Cause found to be either fried DPU components in the street pits, or often clients NCD (Network Connection Device) was either completely fried or partially causing erratic problems.

- - - - - - -

04/01/2021 09:11 AEDT

- - - - - - -

We have escalated with our upstream provider/NBN to get lightening strike services fixed asap. 

Some services are coming back online but others look like the will require more work to repair the damaged eqpt.

We will update here as we have news, and apologies for the inconvenience.

- - - - - - -

01/01/2021 20:00 AEDT

- - - - - - -

Unfortunately we still have no new updates yet. If your service is still affected please send us a support ticket with a picture of your Modem/Router and NBN box. Please include the lights and the sticker with all the info on it, thanks.

- - - - - - -

31/12/20 8:32AM

- - - - - - -

All faults lodged yesterday re Lennox Head are waiting for NBN to advise when a tech/techs will be onsite to repair.

We have escalated to them yesterday to ensure they realise this is a mini mass outage rather than individual faults.

Updates will be posted here as they become available.

With a lightning strike it is not just our clients are affected but other providers will also be affected. So we could be talking a couple of hundred physical connections that need to be fixed by NBN techs.

It is most likely a physical repair that needs to be sourced then rectified.

Also, it is also likely that people in the same street managed to escape the impacts of the electrical strike such is the random nature of such events.

- - - - - - -

An electrical storm last night has caused issues with some FTTC NBN connections in the Lennox Head, NSW area. The storm has zapped eqpt in the pits and perhaps cabling and NCDs in premises.

If your NBN equipment is failing to connect please email via your mobile phone data to support@newsprout.com.au with all info below in order for a fault to be lodged with the NBN:

= = = = =

NCD/NBN Box with the NBN logo on it light status and info we need to know:

Power: ON/OFF  -  Colour/Solid/Flashing?

Link:  ON/OFF  -  Colour/Solid/Flashing?

MAC Address of NCD: (this is on the sticker on the bottom)?

= = = = =

Or if you cannot email please call us on 0266876533.

16/12/2020 - 02:00  AEDT

Repairs have completed and NBN Services have been restored.
If your service is still not online, please turn your modem/router off and back on again.

- - - - - - - - - - - -

15/12/2020 - 22:30  AEDT

Technicians are still on-site conducting repairs to the fibre optic links.

- - - - - - - - - - - -

15/12/2020 - 20:00  AEDT

Technicians are still conducting repairs. No ETR has been provided to completion of repairs

- - - - - - - - - - - -

15/12/2020 - 18:30  AEDT

Technicians are on-site and conducting repairs to fibre optic cables.

- - - - - - - - - - - -

15/12/2020 - 17:45  AEDT

The probable cause of the outage has been found and technicians should be onsite shortly.

- - - - - - - - - - - - -

There is apparently a major Fibre Optic issue beyond our network.

At this stage we are not sure if the Fibre Optics has been cut somehow, and possibly due to the storms.

Investigation is still in progress.

- - - - - - - - - - - - -

15/12/2020 - 15:00 AEDT

Unplanned NBN Outage

Our upstream backhaul provider is currently liaising with NBNCo regarding the source of the current outage.

As we have any updates to hand we will post them here.

Our apologies for any inconvenience caused.

Regards,
The NewSprout Team

02/12/2020 - 09:40 AEDT

We are happy to advise that the hardware planned maintenance last night was successful as planned :)

- - - - - - - - - - - - -

30/11/2020 - 13:00 AEDT

Tonight's planned maintenance has been moved out to tomorrow night:

Start: Tuesday 01/12/2020 23:59

End: Wednesday 02/12/2020 04:00

- - - - - - - - - - - - -

30/11/2020 - 09:00am AEDT

Tonight we will be replacing troublesome hardware. This will occur at midnight, with works today preparing for the change.

There will be no loss of service in general, however until these changes have fixed the resilience across the platform, there may be erratic behaviour tonight until completed, so you may need to perform a power cycle (on and off) of your router.

As part of the change-over there will be a rebalance of services across the network, which means that you may be disconnected momentarily until your router reconnects. If your service does not reconnect, please turn your router off and then back on again.

We have multiple links to avoid disruption as it is fairly common for these issues to occur. However during such an issue it is designed to fail over to the other links without disruption. A hardware and/or software fault has not allowed this seamless failover to happen quickly enough and thus causing brief disruptions.

This is the reason for this emergency maintenance.

After tonight we will have increased our resilience and also removed the troublesome hardware.

If necessary we will post further updates here.

Please let us know if you experience any issues after tonight.

We apologise for any inconvenience,

The NewSprout Team

19/11/2020 - 8:35 am

All services have been restored. If your service is still not online, please turn your modem/router off and back on again.

- - - - - - - - - - - - -

19/11/2020 - 8:30 am

Our engineers believe it should be resolved shortly.

- - - - - - - - - - - - -

19/11/2020 - 7:30 am

We have an engineer onsite at the Data Centre. We have found there was a denial of service attack on the network at the data centre, which has been stopped. The engineers are currently restoring services.

- - - - - - - - - - - - -

19/11/2020 - 6:30 am

Some NBN connections are currently affected by a Denial of Service attack affecting our network.

Our network team are currently working on this.

Our apologies for any inconvenience

The NewSprout Team

07/11/2020 - 5:05 pm

Please be advised, the outage issue is now RESOLVED.

Issue was due to a hardware failure that was repaired very quickly by an on-site engineer attending the data centre.

- - - - - - - - - - - - - - -

07/11/2020 - 4:15 pm

We have an engineer at the Data Centre investigating the cause of the issue as it appears some services are unstable, dropping in and out.

- - - - - - - - - - - - -

07/11/2020 - 3:00 pm

Please be advised, our Network Operation Admins have advised that there are issues with some NBN connections currently.

The issue is under investigation and we will provide updates as soon as we have them.

Our apologies for any inconvenience

The NewSprout Team.

28/10/2020 - 4:18 pm

Please be advised, the outage issue is now RESOLVED.

Issue was due to a hardware routing failure that was located and repaired quickly

You may need to power off and on your modem/router to re-authenticate.

- - - - - - - - - - - - - - -

28/10/2020 - 2:10 pm

Please be advised, our Network Operation Admins have advised that there are issues with some NBN connections currently.

The issue is under investigation and we will provide updates as soon as we have them.

Our apologies for any inconvenience

The NewSprout Team.

21:30 27/09/2020AEDT

Our onsite engineers and our server admins have resolved this issue. 

15:00 27/09/2020 AEDT

We have an engineer on-site in the Data Centre troubleshooting.

One of our VMWare hosts is not responding correctly, most services have currently failed over to other hosts but some services are still affected.

8:00 27/09/2020 AEDT

Our server administrators are still working on the issue.

19:00 26/09/2020 AEDT

We are currently experiencing a server issue affecting some of our hosting services.

Our server admins are working to resolve this issue. 

= = = = = = = =
Please be advised that there is a Major Incident impacting NBN services in the Byron Bay and Suffolk Park area. Technicians are on-site with Civil engineers to restore services.
Attached is the latest update from NBN:

= = = = = = = =

10:28 AM 24/06/2020

Technician visiting the site advised overnight works were not possible due to HS&E concerns because of on-going construction works in the area.
Civil works are also required and there is no temporary fix possibility.
No ETA for civil works at this stage.

= = = = = = = =

We apologise for any inconvenience and we will supply updates as often as we can.

We are experiencing some unexplained issues on a few of our hosting servers which is currently under investigation by our server team.

The team has needed to schedule an urgent maintenance window to resolve the issues.

18/06/2020

A scheduled outage is planned for this evening.

Start of downtime window: Friday 19/06/2020 00:01

End of downtime: Friday 19/06/2020 03:00

60 minutes of total downtime is expected during this window after midnight.

We apologise for any inconvenience.

11:00am 18/06/2020

A scheduled outage is planned for this evening.

Start of downtime window: Friday 19/06/2020 00:01

End of downtime: Friday 19/06/2020 03:00

60 minutes of total downtime is expected during this window after midnight.

= = = = = = = = = = =

10:00am 18/06/2020

We are experiencing an issue on one of our hosting servers which is currently under investigation by our server team.

Updates will be posted here as they come to hand

We apologise for any inconvenience.

We are pretty much stating the obvious here, but in case you were wondering...

WILL CONNECTION APPOINTMENT DATES BE AFFECTED BY COVID-19?

NBN technicians and staff are humans too, they also have kids that may be staying at home rather than attending school. Therefore it makes sense that there may be delays in NBN connections during the COVID-19 outbreak.

WITH MANY PEOPLE BEING FORCED TO OR ELECTING TO WORK FROM HOME, HOW WILL THIS AFFECT NBN SERVICES?

More people at home will likely push up the average download per day across Australia to approximately double normal download rates. Perhaps more.

The various NBN technologies were not designed for this volume of extended at home high usage pattern therefore you may experience some drop in performance at various times of the day. 

6:45 pm 16/06/2020

The Server outage has been resolved and service has been restored.
Our server team is running checks and testing the server.

Our sincerest apologies for any inconvenience caused.

Regards,
The NewSorout Team

= = = = = = = = = = =

5:15 pm 16/06/2020

We are experiencing an issue on one of our hosting servers which is currently under investigation by our server team.

Updates will be posted here as they come to hand

We apologise for any inconvenience.

Please be advised that there is a Major Incident impacting NBN services in CAIRNS, QLD. Our Backhaul providers' network operations team is investigating and identifying the root cause.

6:00pm
= = = = = =

As per the latest, 3rd party carrier is suspecting an issue with fibre cable and crew is en-route. Unfortunately, at this stage there is no ETR.

3:00pm
= = = = = =

At this stage there is no ETR.

We apologise for the inconvenience this may have caused and appreciate your patience.

We will update this notice as we receive updates from our Backhaul Provider.

9/4/20 3:09pm

= = = = = = = =

Please be advised that the outage impacting NBN services in NSW causing no data flow is now resolved (at 11:53am).

Whilst out of our direct control, we apologise for any inconvenience this has caused.

  **************

9/4/20 11:23am

= = = = = = = =

Please be advised that there is a suspected outage impacting NBN services in NSW causing no data flow.

Upstream engineers are currently investigating.

Updates will be provided when they come available.

Thank you for your patience.

NBN is currently investigating an outage in the Mullumbimby Creek area that is affecting wireless NBN sites in the surrounding area.

Technicians arrived on site at 9:00am and are currently investigating the cause of the outage.

Planned Maintenance:

We have some planned maintenance on Wednesday 12th Feb morning:

Start: 00:30

End: 05:00

Outage Duration: 0 min

We expect no outage, but please be aware of the maintenance window and notify us of any issues you may experience on Wednesday morning.

Thanks,

The NewSprout Team

9.40

Please be advised that the outage impacting NBN services in NSW is now resolved. All affected services are now coming online.

We apologise again for any inconvenience this may have caused.

====

9:23

The unplanned outage is impacting all NBN services in NSW. Customers will be experiencing authentication issues.

Our network operations team is investigating the root cause. Currently, there is no ETR.

We apologise for any inconvenience this may cause.

====

20:22

A reported issue of an Unplanned outage affecting some of our broadband internet customers 


This may affect your NewSprout Broadband service

One of our backhaul providers has a network issue and we are currently speaking to them finding out more info.


We will update this notice as we receive updates from our Backhaul Provider.

Thanks for your patience.

Google DNS issues reported, which may be affecting your internet browsing and usage  

We have an alternative solution if you turn your modem off and on again, we can bypass Google DNS until they resolve the issue. 

4/12/19 - 08:45

Update:

Link has been restored and services were coming back online around 5:30pm 3/12/19

Status:

Resolved

= = = = = = = = = 

1620

Update:
A fibre cable has been cut near our provider's data centre.

There is a crew on site repairing the break, however no ETA for repair has been supplied as yet.

= = = = = = = = = 

13:31

A reported issue of an Unplanned outage affecting some of our broadband internet customers 


This may affect your NewSprout Broadband service

One of our backhaul providers has a data centre issue and we are currently speaking to them finding out more info.


We will update this notice as we receive updates from our Backhaul Provider.

Thanks for your patience.

This notification is to let you know that NBN will be performing Fixed Wireless capacity upgrades in certain areas.

Fixed Wireless towers that may be impacted as part of this work are: Alstonville North, Alstonville South, Dalwood, Fernleigh, Knockrow, Broken Head, Tuckombil, Rosebank, Eltham, Teven, North Wardell

Work Start: 21/11/2019 07:00

Work End: 10/12/2019 21:00

Time zone: Sydney/NSW

19:30

Our Server Admins have resolved the issue and will be doing further testing to find the cause to avoid it happening again.

18:45

We have an engineer on-site in the Data Centre troubleshooting.

One of our VMWare hosts is not responding correctly, but services are currently failing over to other hosts.

16:45 AEDT

We are currently experiencing a server issue affecting some of our hosting services.

Our server admins are working to resolve this issue and we will update this notification as we gain more information. 

20:30

All services back online  

--------

18:45

It's still ongoing. The engineers are still busy restoring the hardware. We will advise when it's up and running again.

--------

16:30

New hardware is  installed. Engineers are still working on it.

--------

15:45

Engineers are on-site at our backhaul provider's data centre fixing an issue with a switch that has caused the impact to some broadband services.

The Faulty hardware has been identified. Technicians are commencing the process to swap out now. More updates to come as they are available.

We will provide an ETA as soon as the data centre technicians know.

--------

15:00

We are still waiting on a timeline and what the exact cause of the outage is

We will continue to post updates here.

--------

13:30

A reported issue of an Unplanned outage affecting some of our broadband internet customers 


This may affect your NewSprout Broadband service

One of our backhaul providers has a data centre issue and we are currently speaking to them finding out more info.


We will update this notice as we receive updates from our Backhaul Provider.

Thanks for your patience.

- - - - - -

Status:                      Upstream connection caching issue cleared approximately 10:25am

- - - - - -

Reported Issue:      Some NBN Services are experiencing  latency,  and also fluctuating to poor speeds.

Areas affected:       Random services in NSW and QLD

Status:                     Investigations upstream are are ongoing since 9:30am ...

- - - - - -

- - - - - -

Congestion due to copper/NBN work being carried out in the area eased by midday Monday 29/07/2019

- - - - - -

Reported Issue:      Some NBN Services are experiencing  instability,  and also fluctuating to poor speeds.

Areas affected:       Random services in Lennox Head, Suffolk Park, Byron Bay, Ocean Shores NSW.

Likely Reason:         Local CVC's are physically being upgraded by NBNCo/Backhaul which may be causing service instability.

Status:                     Investigations upstream are still ongoing

- - - - - -

We have received the following notice of suspected outages on the NBN network for the following states:

= = = = = = = = =

Suspected Outage on NBN services in VIC, NSW, QLD and TAS

Outage Start Time: 17/07/2019 09:00 AM

Outage End Time:   NO ETR  

Affected Services: NBN Services 

Impact            Major

Status            Current      

Please be advised we are suspecting an outage impacting NBN services in Victoria, New South Wales Queensland and Tasmania.
Our engineers are investigating the cause and working to resolve the issue. At this stage there is no ETR.
We apologise for any inconvenience this may cause.

 - - - - - - 

* 12/7/19 12:10pm *

All affected services are back online and stable.

Temporary stable solution in place.  Permanent software fix underway upstream.

If your service does not connect, please power off then on your modem/router.

Thank you for your patience during this time.

The NewSprout team

- - - - - - -

* 12/7/19 9:31AM *

Random drops in service connectivity ongoing for several clients on our network.

NBN Backhaul still trying to solve this random technical issue.

Updates will be posted here as they come available.

- - - - - -

 * 11/7/19 4:44pm *

Random Broadband Services are affected by a NBN <---> NBN Backhaul technical issue.

Services are losing connection then coming online again after random lengths of time.

NBN Backhaul are currently investigating.

Please do not press the reset button on your modem/router. Power cycle attempt (off then on) is fine but may not have any effect at this stage.

Whilst currently out of our control, we are very sorry for the inconvenience this is causing.

Updates will be posted here as they come available.

NewSprout Support

26/06/2019 9:31am

Our system engineers are still working on resolving a few mail routing issues

---

26/06/2019 9:17am

Our system engineers are still working on resolving the instability with the network that is affecting our servers.

---

26/06/2019 1am

Our system engineers have restored stability.

---

25/06/2019 6pm

Our system engineers are still working on the issue at the data centre.

---

25/06/2019 12pm

Our system engineers are at the data centre resolving the instability with the network.

---

25/06/2019 11.30am

Network traffic is flapping with services going down and coming back up.

---

24/06/2019 - 18:30

No further issues detected.

---

24/06/2019 - 18:20

A few sites are not responding to the updates, these should be resolved shortly.

---

24/06/2019 - 18:00

Network traffic is restored now.

---

24/06/2019

Firewall update:

Network downtime of about 20min will occur between 17:30 and 18:30 AEST.

3pm - The issue was found to be a network related issue where more than 1 of our Nameservers in our cluster were blocked on the port they were using in multiple data centres where we host our DNS globally. This is now resolved.

---

1.45pm - A workaround has already been implemented, however propagation delays may still exist for certain users.

---

1pm - A current DNS issue is affecting some websites and email currently.

We will keep updates coming.

Our server cloudbreak.newsprout.com.au is currently experiencing some intermittent issues.

Our server admins are working hard to resolve this issue and we hope to have it running smoothly again shortly. 

1am - The Network Engineers believe they have contained the issue and back to normal.

----

11:45pm - We have been able to implement some temporary measures to stop the attack, however we are still working on it.

----

11:30pm - We are still working on it.

----

10:15pm - There is some improvement, however services are still affected.

----

9:15pm - At this stage it looks like we are experiencing a DDOS attack which is causing packet loss and services are going up and down.

----

8:15pm - Our Sydney data centre is experiencing packet loss which is affecting some websites and email currently.

We will keep updates coming.

29-01-2019  2:00pm

There is an outage currently affecting ADSL services on the Lennox Head Exchange.

We are waiting for updates regarding a resolution for the outage.

As we have more news we will update this page.

Regards,
The NewSprout Team

“Emergency Network Outage” in NSW which we were notified of just now. See below:

Work Start: 26/11/2018 07:00 AM

Work End: 03/12/2018 09:00 PM

Time zone: Sydney/NSW

Outage Duration: 3000 mins

Due to third party emergency network maintenance in the state of QLD service(s) may experience a disruption during the outage window advised.

In the event your service does not restore on completion of the planned event, please power cycle your Router and or NBN NTD  if you have one.

If your service does not restore after the aforementioned reset please contact the NewSprout Support Team to investigate further.

We apologise for any inconvenience this may cause.

Work Start: 01/11/2018 11:00 PM

Work End: 02/11/2018 06:00 AM

Timezone: Sydney/NSW

Outage Duration: 20 mins

>> 10AM

>> Restoration Timeframe:

10AM - Restored


We apologise again for the inconvenience. 

--------

>> 8AM

>> Un-Planned Phone Outage

Our phone service provider is experiencing a major service outage.


>> Affected Service(s):

Please note that this in no way affects our network, mobile, broadband, hosting services or email contact in anyway.

Only our support contact phone number is affected.

---------------------------------------------------

>> Restoration Timeframe:

TBA - Investigation in progress. 


We apologise for the inconvenience. Please contact us via email.

16-06-2018 12:00 PM

At around 6.30am services were affected.

Investigations found a faulty redundant power supply. Even though the other power supply was working and should have taken over, the faulty one had not completely failed and was going off then on then off then on again constantly causing the outage.

This means services couldn’t authenticate.

The issue of swapping out the faulty part was resolved very quickly (considering it’s a Saturday morning) and services are now restored and currently cylcing through and coming back online.

If your service is not back online in the next 20 minutes, please turn your modem/router off and back on again to regain service.

Once again we are very sorry for the inconvenience this would have caused you.

#### Maintenance Window: ####

**Start:** 29/06/2018 00:00 AEST 
**End:** 29/06/2018 04:00 AEST

---------------------------------------------------
#### Duration of Outage: ####

UP TO 30 MINUTES WITHIN THE WINDOW

---------------------------------------------------
#### Description of Work: ####

Within the defined window of works, Upstream core routing platforms will undergo a major software update in order to ensure continuity and reliability of customer services.
During these planned activities some services will experience a period of interruption of up to 30 minutes.
Upstream Network Engineers will be working to complete the required works and recover customer services as quickly as possible.

#### Maintenance Window: ####

**Start:** 08/06/2018 00:00 AEST 
**End:** 08/06/2018 04:00 AEST

---------------------------------------------------
#### Duration of Outage: ####

15 minutes

---------------------------------------------------
#### Description of Work: ####

Within the defined window of works, core routing platforms will undergo a major software update in order to ensure continuity and reliability of customer services in accordance with vendor recommended deployment. During these planned activities your iseek services based at our Eagle Farm facility will experience a period of interruption of up to 15 minutes. iseek Network Engineers will be working to complete the required works and recover customer services as quickly as possible.

---------------------------------------------------

Start: 24/05/2018 23:00:00 AEST
End: 25/05/2018 06:00:00 AEST

Duration of Outage:
60 Minutes

Description of Work:
PLANNED OUTAGE

Our upstream provider advises that due to service upgrades, the NBN NNI at Wollongong will be down for a period of time within the outage window. This will result in downtime for some NBN direct services residing in NSW of up to one hour for impacted services.

We apologise for the short notice and for any inconvenience this may cause.

= = = = = = = = = 

## Planned Outage ## 

---------------------------------------------------
#### Maintenance Window: ####

**Start:** 02/05/2018 00:01:00 AEST 
**End:** 02/05/2018 05:00:00 AEST

---------------------------------------------------
#### Duration of Outage: ####

60 Minutes

---------------------------------------------------
#### Description of Work: ####

Upstream network engineering will be performing required maintenance.

Services will be impacted for up to 60 minutes within the scheduled window.

We apologise for any inconvenience this may cause.

## Planned Outage ## 

---------------------------------------------------
#### Maintenance Window: ####

**Start:** 02/05/2018 00:01:00 AEST 
**End:** 02/05/2018 05:00:00 AEST

---------------------------------------------------
#### Duration of Outage: ####

60 Minutes

---------------------------------------------------
#### Description of Work: ####

Upstream network engineering will be performing required maintenance.

Services will be impacted for up to 60 minutes within the scheduled window.

We apologise for any inconvenience this may cause.

Planned Hazardous Work

---------------------------------------------------
Maintenance Window:

Start: 30/04/2018 23:00:00 AEST
End: 01/05/2018 05:00:00 AEST

---------------------------------------------------
Description of Work:

Our upstream provider will be performing work on one of the PI Internet links. During the outage window, traffic on the affected link will fail over onto a redundant path with no outage expected to client services.

Some customers may see a small downtime (approx 16 seconds) due to routing protocol convergence.

We apologise for any inconvenience this may cause.

DATE: 04/04/2018

TIME: 00:00:00 AEST - 06:00:00 AEST

DURATION: Up to 45 minutes

WORK TYPE: Planned Outage

PRODUCT AFFECTED: NBN Services


SERVICE IMPACT: Upstream Carrier is performing hardware replacements to rectify a fault condition, NBN services may be impacted for up to 45 minutes during the scheduled window.


We apologise for any inconvenience this may cause.

---------------------------------------------------
#### Maintenance Window: ####

**Start:** 04/04/2018 00:00:00 AEST 
**End:** 04/04/2018 06:00:00 AEST

---------------------------------------------------
#### Duration of Outage: ####

45 Minutes

---------------------------------------------------
#### Description of Work: ####

CARRIER PLANNED WORKS:

Our upstream provider will be performing hardware replacements to rectify a fault condition.

Service will be impacted for up to 45 minutes during the scheduled window.



We apologise for any inconvenience this may cause.

DATE: 27/03/2018

TIME: 23:00:00 AEST - 03:00:00 AEST

DURATION: Up to 30 Minutes

WORK TYPE: Planned Outage

PRODUCT AFFECTED: Managed Fibre Connectivity

SERVICE IMPACT: Upstream Carrier is performing urgent work to an Evolve MX Junos router in preparation for the Commonwealth Games, time of work is scheduled between 00:30:00 and 01:00:00 AEDT within outage window.


We apologise for any inconvenience this may cause.

DATE: 29/03/2018

TIME: 00:00:00 AEDT - 07:00:00 AEDT

DURATION: Up to 6 Hours

WORK TYPE: Planned Outage

PRODUCT AFFECTED: Managed Fibre Connectivity

SERVICE IMPACT: Carrier Planned work to migrate services onto new transmission equipment.


Apologies for any inconvenience caused.

Issue:   
Packet Loss issue (NBN Satellite Service)

Status: 
In Progress

Details: 
NBN Satellite services are currently being affected by a packet loss issue within the Satellite network that is causing drops in service and a perceived slowing of service. 

NBNCo. are working on isolating the cause and are in the process of investigating, we are hopeful they can eradicate the issue as soon as possible.


Please see more details below from the NBNCo:

- - - - - - - - - - - - - - - - -
As part of this investigation we require to make some changes within the network that may affect certain satellite customers. To improve the
stability of the network NBN we will be restricting the DHCP (connection) type to Unicast. Settings for this type of connection (Unicast) are not
available for some Belkin and D-Links routers, so this may affect those who use these brands. 

These changes will take effect today briefly, so if you experience problems with your connection on this date or within 24 hours of this date, 
then this could be due to the type/brand of your router.

If this is the case you can always cable your PC/Laptop direct to the NBN Modem for an internet connection.

We apologise for any inconvenience caused, at this point the direction is necessary to allow a better service and increased stability on the Satellite. 

Regardless of the Blue light you can always perform a Power cycle to your NBN Modem if you are part of outage or your internet stops working, this
means actually REMOVING THE POWER CABLE (Black Cable) completely from the NBN Modem for at least 20 minutes. 

Before turning the power back on you should also try connecting the Network Cable (Usually Blue) directly from the NBN Modem to your Computer,
so that it is NOT plugged into any Wifi Router or other devices. 
- - - - - - - - - - - - - - - - -

If you have any extended issues with your Satellite service please let us know.

NewSprout thank you for your patience.

## Planned Hazardous Work ## 
#### Reference: 1719762 ####

---------------------------------------------------
#### Maintenance Window: ####

**Start:** 14/03/2018 23:00:00 AEDT 
**End:** 15/03/2018 05:00:00 AEDT

---------------------------------------------------
#### Description of Work: ####

Our upstream provider will be performing work on one of POI Internet links. During the outage window, traffic on the affected link will fail over onto a redundant path with no outage expected to client services.

For any customers running dynamic routing protocols, with their layer 3 endpoints being in different states, you may see a small downtime (approx 16 seconds) due to routing protocol convergence.

We apologise for any inconvenience this may cause.

Current Status:
=========
Issue seems to be resolved as our users are online again. No report has been received from the Copper Provider as to the cause of this outage.

------

** There seems to be an Unplanned outage affecting the Lennox Head telephone exchange **


This will affect your NewSprout Broadband service

The Copper Provider has been notified.


We will update this notice as we receive updates form the Copper Provider.

Thanks for your patience.

#### Maintenance Window: ####

**Start:** 02/03/2018 00:00:00 AEDT 
**End:** 02/03/2018 06:00:00 AEDT

---------------------------------------------------
#### Description of Work: ####

Our upstream provider will be performing work on an interstate link. During the outage window, traffic on the affected link will fall over onto a redundant path with no outage expected on interstate traffic.

Som eclients may see a small downtime (approx 16 seconds) due to routing protocol convergence.

We apologise for any inconvenience this may cause.

## Planned Outage ## 

---------------------------------------------------
#### Maintenance Window: ####

**Start:** 23/02/2018 00:00:01 AEST 
**End:** 23/02/2018 04:00:00 AEST

---------------------------------------------------
#### Duration of Outage: ####

15 Minutes

---------------------------------------------------
#### Description of Work: ####

Our Upstream network engineering team will be performing required core software upgrades in response to a known software BUG.

Service will be impacted for up to 15 minutes within the scheduled window,

We apologise for any inconvenience this may cause.

## Planned Outage ## 

---------------------------------------------------
#### Maintenance Window: ####

**Start:** 29/01/2018 22:00:00 AWST 
**End:** 30/01/2018 06:00:00 AWST

---------------------------------------------------
#### Duration of Outage: ####

60 Minutes

---------------------------------------------------
#### Description of Work: ####

CARRIER PLANNED WORK:

Emergency replacement of damaged WA cable by Supply Partner.

We apologise for any inconvenience this may cause.

---------------------------------------------------

---------------------------------------------------
#### Maintenance Window: ####

**Start:** 17/02/2018 23:00:00 AEDT 
**End:** 18/02/2018 06:00:00 AEDT

---------------------------------------------------
#### Duration of Outage: ####

300 Minutes

---------------------------------------------------
#### Description of Work: ####

Carrier Planned Work

The carrier will be performing this work to relocate Optus cables due to Sydney Metro rail construction.

We apologise for any inconvenience this may cause.

---------------------------------------------------

Data Centre Power Supply Maintenance (Times in AEDT)
DC System: HV distribution

Maintenance Type:

Electricity Authority, Ausgrid have scheduled HV substation works that will reduce the NewSprout DC to one HV supply for approximately 48 hours. The Data Centre will be operating under a single power supply with normal power back-up for the duration of the substation work. No customer impact is expected for the duration of the electricity authority work.

Data Centre Power Supply Maintenance (Times in AEDT)
DC System: HV distribution

Maintenance Type:

Electricity Authority, Ausgrid have scheduled HV substation works that will reduce the NewSprout DC to one HV supply for approximately 48 hours. The Data Centre will be operating under a single power supply with normal power back-up for the duration of the substation work. No customer impact is expected for the duration of the electricity authority work.

Data Centre Power Supply Maintenance (Times in AEDT)
DC System: HV distribution

Maintenance Type:

Nilsen will be performing HV systems maintenance works during this period. No customer impact is expected for the duration of the works.

** Unplanned NBN Outage - QLD - 06/12/2017
= = = = = = = = = = = = = = = = = = = = =


*** UPDATE ***


NBN Services are now fully recovered, the issue was due to a fibre break which has now been resolved.


= = = = = = = = = = = =



Carrier still investigating, possible hardware fault at POI.

Next update by 12:30PM QLD time


= = = = = = =


There is currently an intermittent issue affecting NBN services in QLD, there has been a number of bounces on the carrier service facing our upstream provider, this is being investigated with carrier as a priority.

No ETR at present, next update expected by 11:30am QLD time.


We apologise for any inconvenience this may cause and are working hard for a resolution.

06-12-2017 - 09:21 AM

**** CURRENT DSLAM OUTAGE ****

  **** LENNOX EXCHANGE ****


We have been notified by Telstra Wholesale that there is currently an issue with a DSLAM at the Lennox Head exchange.

This will affect some services in the Lennox Head area until the issue is resolved.


We will update as sson as we have more news.

Emergency Upgrade
= = = = = 

29-11-2017  10:00 pm to 11:00 pm AEDST

= = = = =

Due to an emergency upgrade of Backhaul hardware being performed tonight, some ADSL, fixed wireless and
fibre services may experience disruptions to their service from 22:00 to 23:00 AET.

We apologise for any inconvenience this may cause.

Planned Outage - 01/12/2017
------------------------------------------------------------

Start: 01/12/2017 01:00:00 AEDT
End: 01/12/2017 06:00:00 AEDT


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

CRONULLA, (NSW)

may be disrupted for up to 60 minutes within the change window.

We apologise for any inconvenience this may cause.

Emergency Upgrade
= = = = = 

13-11-2017  10:00 pm to 11:00 pm AEDST

= = = = =

Due to an emergency upgrade of Backhaul hardware being performed tonight, some ADSL, fixed wireless and
fibre services may experience disruptions to their service from 22:00 to 23:00 AET.

We apologise for any inconvenience this may cause.

15:15 AEDT

Our data centre experienced a routing issue which caused the outage. We are still waiting on further information.



12:30pm AEDT

We have experienced a widespread Hosting issue which is currently resolved.

Our engineers are still investigating the issue and we will include more information on our website shortly.

## Planned Outage ## 

---------------------------------------------------
#### Maintenance Window: ####

**Start:** 16/11/2017 23:00:00 AWST 
**End:** 17/11/2017 05:00:00 AWST

---------------------------------------------------
#### Duration of Outage: ####

360 Minutes

---------------------------------------------------
#### Description of Work: ####

CARRIER PLANNED WORK:

Carrier techs will be performing Physical relocation of OSN shelfs into new racks.

If your service drops during this time, please restart your router (and NTD if applicable)


We apologise for any inconvenience this may cause.

##  FINAL UPDATE ##


Upstream provider has confirmed the link flap has been stabilised and no further issues on the link.


Please Turn your router off and on again if your service is still not working.


==================================


## UPDATE ###

Turn your router off and on again if your service is still not working.

= = = = 
Upstream provider has indicated there is currently a carrier issue with a primary transit link has bounced a number of times, upstream have moved traffic onto an alternative path while the carrier investigates the link flap. All services should now be restored, if this is not the case please ensure powercycle of CPE
= = = = 

Status: Resolved
Reason: No specific reason provided by the NBNCo.


**** CURRENT NBN OUTAGE FOR CAIRNS SERVICES ****


There is currently an unplanned outage in Cairns QLD affecting NBN services, NewSprouts' Upstream provider is liaising with the NBNCo. to confirm what the issue is. 

Hopefully the cause is rectified soon.

**** Service RESTORED ****


RESOLVED - The carrier have now completed their fix of the exchange fault, all services are now back up and stable.


= = = = = = = = =

## Planned Hazardous Work ## 

---------------------------------------------------
#### Maintenance Window: ####

**Start:** 27/10/2017 23:00:00 AEST 
**End:** 28/10/2017 07:00:00 AEST

---------------------------------------------------
#### Description of Work: ####

CARRIER PLANNED WORK

RELOCATE CARRIER ASSET IN NETWORK FOR RMS NORTHERN BEACHS HOSPITAL / WARRINGAH RD UPGRADE.

---------------------------------------------------


Services may be affected for up to 8 hours during the work window.

You may need to reboot your router and NTD if your services do not return after the works are complete

Apologies for any inconvenience.

## Planned Hazardous Work ## 

---------------------------------------------------
#### Maintenance Window: ####

**Start:** 22/10/2017 23:00:00 AEST 
**End:** 23/10/2017 07:00:00 AEST

---------------------------------------------------
#### Description of Work: ####

CARRIER PLANNED WORK

RELOCATE CARRIER ASSET IN NETWORK FOR RMS NORTHERN BEACHS HOSPITAL / WARRINGAH RD UPGRADE.

---------------------------------------------------


Services may be affected for up to 8 hours during the work window.

You may need to reboot your router and NTD if your services do not return after the works are complete

Apologies for any inconvenience.

Planned Outage - 11/10/2017
------------------------------------------------------------

Start: 11/10/2017 00:00:01 AEST
End: 11/10/2017 06:00:00 AEST


(QLD)

Due to a planned carrier upgrade some Broadband DSL Services in the area of:

NOME, MAGNETIC ISLAND, TOWNSVILLE, YABULU 

may be disrupted for up to 60 minutes within the change window.

----

Start: 11/10/2017 01:00:00 AEDT
End: 11/10/2017 06:00:00 AEDT


(NSW)

Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

BALGOWLAH  INGLEBURN, NARELLAN, MUSWELLBROOK and SCONE 

may be disrupted for up to 60 minutes within the change window.

-----

(VIC)

Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

CARRUM DOWNS 

may be disrupted for up to 30 minutes within the change window.


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

ALEXANDRA, BENALLA, GLADYSDALE, KOORLONG, LAKES ENTRANCE, LONGFORD, MINERS REST, MORWELL, NHILL, VENTNOR, WONTHAGGI 

may be disrupted for up to 60 minutes within the change window.



We apologise for any inconvenience this may cause.

Planned Outage - 03/11/2017
------------------------------------------------------------

(NSW)

Start: 03/11/2017 01:00:00 AEDT
End: 03/11/2017 06:00:00 AEDT


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

CRONULLA, MIRANDA, MIRANDA,MIRANDA 

may be disrupted for up to 60 minutes within the change window.


------


(QLD)

Start: 03/11/2017 01:00:00 AEST
End: 03/11/2017 06:00:00 AEST


Due to a planned carrier upgrade some Broadband ADSL Services in the areas of:

ROMA (QLD)

may be disrupted for up to 2 x 60 minutes within the change window.


We apologise for any inconvenience this may cause.

Planned Outage 13/10/2017
------------------------------------------------------------

Start: 13/10/2017 01:00:00 AEDT
End: 13/10/2017 06:00:00 AEDT


(NSW)

Due to a planned upgrade some Broadband DSL Services in the areas of:

MENAI, MANLY

may be disrupted for up to 60 minutes within the change window.

----

(VIC)


Start: 13/10/2017 01:00:00 AEDT
End: 13/10/2017 06:00:00 AEDT


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

GISBORNE, INVERLOCH, KIALLA, LARA, MILDURA, NORTH GEELONG, WHEELERS HILL (VIC)

may be disrupted for up to 60 minutes within the change window.


MELTON (VIC)

may be disrupted for up to 240 minutes within the change window.

-----

(QLD)

Due to a planned carrier upgrade some Broadband DSL Services in the area of:

CLONCURRY 

may be disrupted for up to 60 minutes within the change window.

----

We apologise for any inconvenience this may cause.

Planned Outage - 16/10/2017
------------------------------------------------------------


Start: 16/10/2017 01:00:00 AEST
End: 16/10/2017 06:00:00 AEST


Urgent carrier work is required and some Broadband ADSL Services in the areas of:

SUBURB, KENNINGTON, EMERALD, KORUMBURRA, MAFFRA, MEENIYAN, MOOLAP, WALKERVILLE, WARRAGUL (VIC)

may be disrupted for up to 60 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 10/10/2017
------------------------------------------------------------

(QLD)

Start: 10/10/2017 01:00:00 AEST
End: 10/10/2017 06:00:00 AEST


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

COOKTOWN 

may be disrupted for up to 60 minutes within the change window.

----

Planned Outage - 10/10/2017
------------------------------------------------------------

(VIC) 

Start: 10/10/2017 00:00:00 AEDT
End: 10/10/2017 06:00:00 AEDT


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

GEELONG, APOLLO BAY, MORIAC , AIREYS INLET

may be disrupted for up to 10 minutes within the change window.


PAKENHAM, CRANBOURNE

may be disrupted for up to 2 x 30 minutes within the change window.

------

(NSW)

Start: 10/10/2017 01:00:00 AEDT
End: 10/10/2017 06:00:00 AEDT


Due to a planned carrier upgrade some TADSL Services in the areas of:

CAMPBELLTOWN (NSW)

may be disrupted for up to 60 minutes within the change window.



We apologise for any inconvenience this may cause.

Planned Outage - 12/10/2017
------------------------------------------------------------

Start: 12/10/2017 01:00:00 AEDT
End: 12/10/2017 06:00:00 AEDT


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

MORNINGTON (VIC)

may be disrupted for up to 30 minutes within the change window.

--

Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

BAIRNSDALE, BENALLA, BALLARAT, CHURCHILL, HAMILTON, INVERLOCH, JUNORTOUN, LAKES ENTRANCE, MERBEIN, MURCHISON, ROBINVALE, SHOREHAM, SHEPPARTON, SMEATON, TRARALGON, YALLOURN NORTH (VIC)

may be disrupted for up to 60 minutes within the change window.


We apologise for any inconvenience this may cause.

Planned Outage - 19/10/2017
------------------------------------------------------------

Start: 1910/2017 00:01:00 AEST
End: 19/10/2017 06:00:00 AEST


(QLD)

Due to a planned carrier upgrade some Broadband DSL Services in the area of:

NOME, MAGNETIC ISLAND, TOWNSVILLE, YABULU, MOGILL and SPRINGFIELD LAKES 

may be disrupted for up to 60 minutes within the change window.

-----

Start: 19/10/2017 01:00:00 AEDT
End: 19/10/2017 06:00:00 AEDT

(NSW)

Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

CRONULLA, SYLVANIA

may be disrupted for up to 60 minutes within the change window.

-----

(VIC)

Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

BENTLEIGH (VIC)

may be disrupted for up to 30 minutes within the change window.



We apologise for any inconvenience this may cause.

Planned Outage - 27/10/2017
------------------------------------------------------------


Start: 27/10/2017 01:00:00 AEDT
End: 27/10/2017 06:00:00 AEDT


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

BALACLAVA, ORMOND (VIC)

may be disrupted for up to 30 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 26/10/2017
------------------------------------------------------------

Start: 26/10/2017 01:00:00 AEDT
End: 26/10/2017 06:00:00 AEDT


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

ELSTERNWICK, ST KILDA (VIC)

may be disrupted for up to 30 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 25/10/2017
------------------------------------------------------------

Start: 25/10/2017 01:00:00 AEDT
End: 25/10/2017 06:00:00 AEDT


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

BRIGHTON, HIGHETT (VIC)

may be disrupted for up to 30 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 05/10/2017
------------------------------------------------------------

Start: 05/10/2017 01:00:00 AEDT
End: 05/10/2017 06:00:00 AEDT

(VIC)

Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

BERRYS CREEK , BRUTHEN , GLENGARRY , MORWELL , TOORA , TORQUAY and TYABB 

may be disrupted for up to 60 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 04/10/2017
------------------------------------------------------------

(QLD)

Start: 04/10/2017 01:00:00 AEST
End: 04/10/2017 06:00:00 AEST


Due to a planned carrier upgrade some Broadband DSL Services in the areas of :

BUNDABERG, WOONGARRA

may be disrupted for up to 120 minutes within the change window.


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

BROOKFIELD, CHAPEL HILL 

may be disrupted for up to 60 minutes within the change window.

-----

(NSW)

Planned Outage - 04/10/2017
------------------------------------------------------------

Start: 04/10/2017 01:00:00 AEDT
End: 04/10/2017 06:00:00 AEDT


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

CUDGERA CREEK NSW 

may be disrupted for up to 120 Minutes within the change window.


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

NORTH SYDNEY, LEONARDS (NSW)

may be disrupted for up to 60 minutes within the change window.

-----

(WA)

Start: 04/10/2017 01:00:00 AWST
End: 04/10/2017 06:00:00 AWST


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

MOUNT HAWTHORN (WA)

may be disrupted for up to 120 minutes within the change window.




We apologise for any inconvenience this may cause.

Planned Outages - 03/10/2017
------------------------------------------------------------


(QLD)

Start: 03/10/2017 01:00:00 AEST
End: 03/10/2017 06:00:00 AEST


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

BUNDABERG, GOOBURRUM 

may be disrupted for up to 120 minutes within the change window.

WARWICK

may be disrupted for up to 60 minutes within the change window.

----

(VIC)

Start: 03/10/2017 01:00:00 AEDT
End: 03/10/2017 06:00:00 AEDT


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

BRIDGEWATER WAY TRUGANINA TOPHAT ISAM, TRUGANINA

may be disrupted for up to 180 Minutes within the change window.


----

(WA)

Start: 03/10/2017 01:00:00 AWST
End: 03/10/2017 06:00:00 AWST


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

MERREDIN (WA)

may be disrupted for up to 1 x 5 hours within the change window.


We apologise for any inconvenience this may cause.

Planned Outage - 17/11/2017
------------------------------------------------------------

Start: 17/11/2017 01:00:00 AEDT
End: 17/11/2017 06:00:00 AEDT


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

CRONULLA,BUNDEENA,BUNDEENA (NSW)

may be disrupted for up to 60 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 20/10/2017
------------------------------------------------------------


(QLD)

Start: 20/10/2017 00:01:00 AEST
End: 20/10/2017 06:00:00 AEST


Due to a planned carrier upgrade some Broadband DSL Services in the area of:

BOWEN 

may be disrupted for up to 60 minutes within the change window.

-----

(NSW)

Start: 20/10/2017 01:00:00 AEDT
End: 20/10/2017 06:00:00 AEDT


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

BALGOWLAH, HARBORD 

may be disrupted for up to 60 minutes within the change window.



We apologise for any inconvenience this may cause.

Planned Outage - 06/10/2017
------------------------------------------------------------

Start: 06/10/2017 01:00:00 AEDT
End: 06/10/2017 06:00:00 AEDT


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

FRENCHS FOREST, CASTLECRAG , PYMBLE (NSW)

may be disrupted for up to 60 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 27/09/2017
------------------------------------------------------------


Start: 27/09/2017 01:00:00 AEST
End: 27/09/2017 06:00:00 AEST


(QLD)

Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

MARYBOROUGH ,TINANA 

may be disrupted for up to 120 minutes within the change window.

----

(VIC)

Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

DANDENONG , KEYSBOROUGH 

may be disrupted for up to 10 minutes within the change window.


COLLINGWOOD

may be disrupted for up to 30 minutes within the change window.


----

(WA)

Start: 27/09/2017 01:00:00 AWST
End: 27/09/2017 06:00:00 AWST


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

WINGELLINA 

may be disrupted for up to 15 minutes within the change window.

We apologise for any inconvenience this may cause.

## Planned Outage ## 


---------------------------------------------------
#### Maintenance Window: ####

**Start:** 05/10/2017 00:00:00 AEST 
**End:** 05/10/2017 04:00:00 AEST

---------------------------------------------------
#### Duration of Outage: ####

10 Minutes

---------------------------------------------------
#### Description of Work: ####

NewSprouts' Uptream Provider will be performing core transmission path upgrades

Service will be impacted for up to 10 minutes.

We apologise for any inconvenience this may cause.

Planned Outage - 22/09/2017
------------------------------------------------------------

Start: 22/09/2017 01:00:00 AEST
End: 22/09/2017 06:00:00 AEST

----

(NSW) 

Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

ALBION PARK, BERRIMA, KANGAROO VALLEY, KORORA, LOCKHART, NOWRA, STOKERS SIDING, WENTWORTH FALLS, WOLUMLA, WARILLA, FLINDERS

may be disrupted for up to 5 minutes within the change window.


(NSW)

COMO, ENGADINE

may be disrupted for up to 60 minutes within the change window.


(NSW)

SINGLETON 

may be disrupted for up to 25 minutes within the change window.


----

(WA)

Start: 22/09/2017 01:00:00 AWST
End: 22/09/2017 06:00:00 AWST


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

BAKERS HILL,BASSENDEAN ,HERNE HILL ,BAYSWATER ,MIDLAND,WEST SWAN ,MOUNT HAWTHORN (WA)

may be disrupted for up to 300 minutes within the change window.

----

We apologise for any inconvenience this may cause.

Planned Outages - 28/09/2017
------------------------------------------------------------


(VIC)

Start: 28/09/2017 01:00:00 AEST
End: 28/09/2017 06:00:00 AEST

Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

PATTERSON LAKES , CHELSEA , KEYSBOROUGH 

may be disrupted for up to 10 minutes within the change window.

----

(WA)

Start: 28/09/2017 01:00:00 AWST
End: 28/09/2017 06:00:00 AWST


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

BUSSELTON 

may be disrupted for up to 300 minutes within the change window.



We apologise for any inconvenience this may cause.

Planned Outage - 29/09/2017
------------------------------------------------------------

Start: 29/09/2017 01:00:00 AWST
End: 29/09/2017 06:00:00 AWST


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

MARGARET RIVER (WA)

may be disrupted for up to 300 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 18/10/2017
------------------------------------------------------------

Start: 18/10/2017 00:00:01 AEST
End: 18/10/2017 06:00:00 AEST


Due to a planned carrier upgrade some Broadband DSL Services in the area of:

DOUGLAS, TOWNSVILLE, KIRWAN (QLD)

may be disrupted for up to 60 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 21/09/2017
------------------------------------------------------------

(WA)

Start: 21/09/2017 01:00:00 AWST
End: 21/09/2017 06:00:00 AWST


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

GOSNELLS SOUTHERN RIVER 

may be disrupted for up to 300 Minutes within the change window.

----

(QLD)

Start: 20/09/2017 23:59:00 AEST
End: 21/09/2017 05:00:00 AEST


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

MILLMERRAN MORVEN, CALOUNDRA , MOOLOOLABA , PALMWOODS

may be disrupted for up to 60 minutes within the change window.

----

(VIC)

Start: 21/09/2017 01:00:00 AEST
End: 21/09/2017 06:00:00 AEST

Dear Valued Customer,

Urgent carrier work is required and some Broadband DSL Services in the areas of:

CHURCHILL, GLENMAGGIE, MARLO, MALLACOOTA, MORWELL, TOORLOO, TRARALGON 

may be disrupted for up to 2 x 30 minutes within the change window.

----

We apologise for any inconvenience this may cause.

Planned Outage - 14/09/2017
------------------------------------------------------------

Start: 14/09/2017 01:00:00 AEST
End: 14/09/2017 06:00:00 AEST


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

DAYLESFORD , GLENLYON (VIC)

may be disrupted for up to 30 minutes within the change window.

----

PIALBA (QLD)

may be disrupted for up to 300 minutes within the change window.

--

BURRUM HEADS (QLD)

may be disrupted for up to 15 minutes within the change window.


------------------------------------------------------------

Start: 14/Sep/2017 01:00:00 AWST
End: 14/Sep/2017 06:00:00 AWST


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

CARNARVON (WA)

may be disrupted for up to 300 minutes within the change window.

----

We apologise for any inconvenience this may cause.

Planned Outage - 19/09/2017
------------------------------------------------------------

Start: 19/09/2017 01:00:00 AEST
End: 19/09/2017 06:00:00 AEST


(NSW)

Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

ARALUEN 

may be disrupted for up to 240 minutes within the change window.

CABRAMURRA , KOORINGAL

may be disrupted for up to 30 minutes within the change window.


HAMILTON , MEREWETHER

may be disrupted for up to 25 minutes within the change window.

---

(VIC)

Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

BEULAH , NERRINA , BALLARAT , CLUNES , DAYLESFORD , HADI CA5 WADDELLS RD NEAR JLLYS HILL RD SMYTHES CREEK , JEPARIT , MINYIP , MOUNT HELEN , MURTOA , NATIMUK , ROKEWOOD , SKIPTON , TRENTHAM , WARRENHEIP 

may be disrupted for up to 5 minutes within the change window.

---

(QLD)

Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

COOLUM BEACH , EUMUNDI , NAMBOUR , NOOSAVILLE QLD  

may be disrupted for up to 60 minutes within the change window.


BARGARA

may be disrupted for up to 120 minutes within the change window.

---

We apologise for any inconvenience this may cause.

Planned Outage - 15/09/2017
------------------------------------------------------------


(WA)

Start: 15/09/2017 01:00:00 AWST
End: 15/09/2017 06:00:00 AWST


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

TARCOOLA,GERALDTON, TARCOOLA 

may be disrupted for up to 300 minutes within the change window.

----

(NSW)

Start: 15/09/2017 01:00:00 AEST
End: 15/09/2017 06:00:00 AEST


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

SINGLETON

may be disrupted for up to 25 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 10/11/2017
------------------------------------------------------------

Start: 10/11/2017 01:00:00 AEDT
End: 10/11/2017 06:00:00 AEDT


Due to a planned upgrade some Broadband DSL Services in the areas of:

MENAI , SUTHERLAND (NSW)

may be disrupted for up to 60 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outages - 13/09/2017
------------------------------------------------------------

(WA)

Start: 13/09/2017 01:00:00 AWST
End: 13/09/2017 06:00:00 AWST


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

DENHAM , EXMOUTH , MOUNT MAGNET ,GERALDTON EXCHANGE 

may be disrupted for up to 300 minutes within the change window.

----

(QLD)

Start: 13/09/2017 01:00:00 AEST
End: 1309/2017 06:00:00 AEST


Urgent carrier work is required and some Broadband DSL Services in the areas of:

LAMMERMOOR,YEPPOON 

may be disrupted for up to 120 minutes within the change window.

----

We apologise for any inconvenience this may cause.

Planned Outage - 20/09/2017
------------------------------------------------------------


(WA)

Start: 20/09/2017 01:00:00 AWST
End: 20/09/2017 06:00:00 AWST


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

PINJARRA 

may be disrupted for up to 240 minutes within the change window.

----

(QLD)

Start: 20/09/2017 01:00:00 AEST
End: 20/09/2017 06:00:00 AEST


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

BARGARA 

may be disrupted for up to 120 minutes within the change window.

----

Apologies for any inconvenience caused.

Planned Outage - 12/09/2017
------------------------------------------------------------

(WA)

Start: 12/09/2017 01:00:00 AWST
End: 12/09/2017 06:00:00 AWST


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

KALBARRI

may be disrupted for up to 300 minutes within the change window.

----

(SA)

Start: 11/09/2017 23:59:00 ACST
End: 12/09/2017 07:00:00 ACST

Due to planned carrier Optic Fibre relocation/repair some Broadband DSL Services in the areas of:

ALLENBY GARDENS 

may experience a break to service during the change window.

----

(NSW)

Start: 12/09/2017 01:00:00 AEST
End: 12/09/2017 06:00:00 AEST


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

BUNGWAHL 

may be disrupted for up to 25 minutes within the change window.


LITHGOW

may be disrupted for up to 60 minutes within the change window.

----

(QLD)

Urgent carrier work is required and some Broadband DSL Services in the areas of:

FRENCHVILLE, GRACEMERE 

may be disrupted for up to 120 minutes within the change window.

----

We apologise for any inconvenience this may cause.

Planned Outage - 26/09/2017
------------------------------------------------------------

Start: 26/09/2017 01:00:00 AEST
End: 26/09/2017 06:00:00 AEST


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

MARYBOROUGH ,TIARO (QLD)

may be disrupted for up to 120 minutes within the change window.

We apologise for any inconvenience this may cause.

Server Upgrade kirrapoint.newsprout.com.au 10/09/2017
------------------------

An OS upgrade will be performed this server betwee 7.30pm and 9pm.

All services on this server will be affected during this window.

We apologise for any inconvenience this may cause.

Planned Outage - 11/09/2017
------------------------------------------------------------

Start: 11/09/2017 01:00:00 AEST
End: 11/09/2017 06:00:00 AEST


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

AXEDALE, BARONGAROOK, BALLARAT, LOVELY BANKS,FLOWERDALE , KYNETON ,TORQUAY, WARRNAMBOOL ,WOODEND (VIC)

may be disrupted for up to 60 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 08/09/2017
------------------------------------------------------------

Start: 08/09/2017 01:00:00 AEST
End: 08/09/2017 06:00:00 AEST

----

(NSW)

Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

BOWRAL, HILLTOP 

may be disrupted for up to 240 minutes within the change window.

HAMILTON , MEREWETHER 

may be disrupted for up to 25 minutes within the change window

----

(ACT)

Due to a planned carrier upgrade some Broadband DSL Services in the areas of

SCULLIN 

may be disrupted for up to 10 minutes within the change window.

----


We apologise for any inconvenience this may cause.

Planned Outage - 07/09/2017
------------------------------------------------------------

Start: 07/09/2017 01:00:00 AEST
End: 07/09/2017 06:00:00 AEST

----

(VIC)

Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

COWES, CORONET BAY , NEWHAVEN 

may be disrupted for up to 2 x 30 minute periods within the change window.

----

(ACT)

Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

SCULLIN

may be disrupted for up to 10 minutes within the change window.

----

(WA)

Start: 07/09/2017 01:00:00 AWST
End: 07/09/2017 06:00:00 AWST


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

ESPERANCE (WA)

may be disrupted for up to 300 minutes within the change window.

----

We apologise for any inconvenience this may cause.

Planned Outages - 06/09/2017
------------------------------------------------------------

Start: 06/09/2017 01:00:00 AEST
End: 06/09/2017 06:00:00 AEST


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

CURTIS , STH GLADSTONE (QLD)

may be disrupted for up to 120 minutes within the change window.

---

Start: 06/09/2017 01:00:00 AWST
End: 06/09/2017 06:00:00 AWST


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

BOULDER , SOMERVILLE , SOUTHERN-CROSS (WA)

may be disrupted for up to 300 minutes within the change window.

----

Start: 06/09/2017 01:00:00 ACST
End: 06/09/2017 06:00:00 ACST


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

SMITHFIELD (SA)

may be disrupted for up to 300 minutes within the change window.

----

We apologise for any inconvenience this may cause.

Planned Outage - 12/09/2017
------------------------------------------------------------

Start: 12/09/2017 23:59:00 AEST
End: 13/09/2017 04:00:00 AEST


Duration of Outage:
5 Minutes

NewSprouts' upstream provider will be performing required Core Routing infrastructure changes.

DSL and NBN services will be impacted during the scheduled window.

We apologise for any inconvenience this may cause.

Planned Outage - 05/09/2017
------------------------------------------------------------
Start: 05/09/2017 01:00:00 AEST
End: 05/09/2017 06:00:00 AEST

Due to a planned upgrade some Broadband ADSL Services in the areas of:

----

(QLD)

CLINTON , GLADSTONE 

may be disrupted for up to 120 minutes within the change window.

----

(NSW)

BEXHILL, GOONELLABAH, NIMBIN, ROSEBANK, TREGEAGLE 

may be disrupted for up to  40 minutes within the change window.

----

(VIC)

Urgent carrier work is required and some Broadband DSL Services in the areas of:

HORSHAM, KORUMBURRA

may be disrupted for up to 30 minutes within the change window.

----

(ACT)

Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

SCULLIN, MACGREGOR 

may be disrupted for up to 10 minutes within the change window.

----

(SA)

Start: 05/09/2017 01:00:00 ACST
End: 05/09/2017 06:00:00 ACST

DAWS PARK , UNLEY PARK 

may be disrupted for up to 300 minutes within the change window.

----

We apologise for any inconvenience this may cause.

Planned Outage - 24/10/2017
------------------------------------------------------------

Start: 24/10/2017 01:00:00 AEST
End: 24/10/2017 06:00:00 AEST


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

SLADE POINT (QLD)

may be disrupted for up to 60 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 07/09/2017
------------------------------------------------------------

Start: 07/09/2017 00:00:00 AEST
End: 07/09/2017 04:00:00 AEST


NewSprouts' Upstream carrier will be performing core infrastructure upgrades

Services will be impacted for up to 15 Minutes.

You may need to reboot your router / modem if your service does not recover.

We apologise for any inconvenience this may cause.

Planned Outage - 31/08/2017
------------------------------------------------------------
Start: 31/08/2017 01:00:00 AEST
End: 31/08/2017 06:00:00 AEST


Due to a planned upgrade in our Extended Carrier Network some Broadband DSL Services in the areas of:

----

NORTH GEELONG, WINCHELSEA (VIC)

may be disrupted for up to  30 minutes within the change window.

----

ELLENBROOK , GREENMOUNT , SWAN VIEW (WA)

may be disrupted for up to 300 minutes within the change window.

Start: 31/08/2017 01:00:00 AWST
End: 31/08/2017 06:00:00 AWST


We apologise for any inconvenience this may cause.

Planned Outage - 28/09/2017
------------------------------------------------------------

Start: 28/09/2017 00:00:00 AEST
End: 28/09/2017 04:00:00 AEST


Duration of Outage:
Up to 10 Minutes

NewSprouts' upstream provider will be performing Core switching infrastructure software upgrades.

We apologise for any inconvenience this may cause

Maintenance Window:

Start: 28/09/2017 00:00:00 AEST
End: 28/09/2017 04:00:00 AEST

Duration of Outage:
Up to 10 Minutes

#### Maintenance Window: ####

**Start:** 13/09/2017 00:00:00 AEST 
**End:** 13/09/2017 04:00:00 AEST

---------------------------------------------------
#### Duration of Outage: ####

5 Minutes

---------------------------------------------------
#### Description of Work: ####
NewSprouts' Upstream provider will be performing required Core Routing infrastructure changes.

DSL and NBN services will be impacted during the scheduled window,

We apologise for any inconvenience this may cause.

#### Maintenance Window: ####

**Start:** 29/08/2017 23:00:00 AEST 
**End:** 30/08/2017 06:00:00 AEST

---------------------------------------------------
#### Description of Work: ####

Our upstream provider will be performing work on one of iseek's interstate links. During the outage window, traffic on the affected link will fall over onto a redundant path with no outage expected on interstate traffic.

Reason for Work: Migrate 1 path of DWDM bearer to new fibre path.
Rebalance system.

Planned work should take 120 Minutes to complete 

We apologise for any inconvenience this may cause.

Planned Outage - 01/09/2017
------------------------------------------------------------
Start: 01/09/2017 01:00:00 AEST
End: 01/09/2017 06:00:00 AEST


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

KARIONG, SOMERSBY (NSW)

may be disrupted for up to 15 minutes within the change window.

---

SPRINGWOOD, WINMALEE (NSW)

may be disrupted for up to 60 minutes within the change window.

---

ULLADULLA (NSW)

may be disrupted for up to 240 minutes within the change window.

---

We apologise for any inconvenience this may cause.

Planned Outage - 29/08/2017
------------------------------------------------------------
Start: 29/08/2017 01:00:00 AEST
End: 29/08/2017 06:00:00 AEST​


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

KINCUMBER, TERRIGAL (NSW)

may be disrupted for up to 15 minutes within the change window.

---

Start: 29/08/2017 01:00:00 AWST
End: 29/08/2017 06:00:00 AWST​


WANNEROO , PEARSALL (WA)

may be disrupted for up to 300 minutes within the change window.

---

We apologise for any inconvenience this may cause.

Planned Outage - 30/08/2017
------------------------------------------------------------
Start: 30/08/2017 01:00:00 AEST
End: 30/08/2017 06:00:00 AEST



Due to a planned upgrade some Broadband DSL Services in the areas of:

GOONELLABAH , HORSESHOE CREEK , TABULAM , WIANGAREE , WYRALLAH (NSW)

may be disrupted for up to 40 minutes within the change window.

---

URALLA, BERRY, CALLALA BEACH (NSW)

may be disrupted for up to 240 minutes within the change window.

---

We apologise for any inconvenience this may cause.

Planned Outage - 05/09/2017
------------------------------------------------------------

Start: 04/09/2017 23:59:00 AEST
End: 05/09/2017 04:00:00 AEST


NewSprout's Upstream provider will be performing required core switching changes.

NBN services will be affected for up to 30 minutes within the scheduled window.

We apologise for any inconvenience this may cause.

Planned Outage - 24/08/2017
------------------------------------------------------------
Start: 24/08/2017 01:00:00 AEST
End: 24/08/2017 06:00:00 AEST


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

---

EMU PLAINS , GLENMORE PARK , WARRAGAMBA (NSW)

may be disrupted for up to 60 minutes within the change window.

---

COOROY (QLD)
MUNGINDI , MOREE (NSW)

may be disrupted for up to 120 minutes within the change window.

---

MORUYA,TUROSS HEAD (NSW)

may be disrupted for up to 240 minutes within the change window.


We apologise for any inconvenience this may cause.

## Planned Outage ## 

---------------------------------------------------
#### Maintenance Window: ####

**Start:** 28/09/2017 00:00:00 AEST 
**End:** 28/09/2017 04:00:00 AEST

---------------------------------------------------
#### Duration of Outage: ####

Up to 10 Minutes

---------------------------------------------------
#### Description of Work: ####

NewSprouts' upstream provider will be performing Core switching infrastructure software upgrades.

We apologise for any inconvenience this may cause.

---------------------------------------------------

Planned Outage - 25/08/2017
------------------------------------------------------------
Start: 25/08/2017 01:00:00 AEST
End: 25/08/2017 06:00:00 AEST



Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

BALGOWLAH, SPRINGWOOD, WINMALEE (NSW)

may be disrupted for up to 60 minutes within the change window.

We apologise for the inconvenience this may cause.

CANCELELD - to be re-scheduled - ppDK


Planned Outage - 31/08/2017
------------------------------------------------------------
Start: 31/08/2017 00:00:00 AEST
End: 31/08/2017 04:00:00 AEST


Our Upstream provider will be performing required Core Routing infrastructure changes.

DSL and NBN services will be impacted at times during the scheduled window.

We apologise for any inconvenience this may cause.

CANCELLED - to be rescheduled - ppDK


Planned Outage - 23/08/2017
------------------------------------------------------------
Start: 23/08/2017 00:00:00 AEST
End: 23/08/2017 04:00:00 AEST


Our Upstream provider will be performing required Core Routing infrastructure changes.

DSL and NBN services will be impacted for approximately 5 minutes during the scheduled window.

We apologise for any inconvenience this may cause.

Planned Outage - 23/08/2017
------------------------------------------------------------

Start: 23/08/2017 01:00:00 AEST
End: 23/08/2017 06:00:00 AEST


Due to a planned carrier upgrade some Broadband DSL Services in the areas of

MT. GRAVATT (QLD)

may be disrupted for up to 5 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 22/08/2017
------------------------------------------------------------


Start: 22/08/2017 01:00:00 AEST
End: 22/08/2017 06:00:00 AEST


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

---

BURRINGBAR, MT HUTTON, PORT MACQUARIE, TEMORA, TUMUT, WODONGA (NSW)

may be disrupted for up to 5 minutes within the change window.

---

MITTAGONG, INVERGOWRIE , URALLA (NSW) 

may be disrupted for up to 120 minutes within the change window.

---

BAIRNSDALE , CORAL BANK , ECHUCA , KANGAROO FLAT , KYABRAM , MANSFIELD , MOUNT CLEAR , WARRNAMBOOL (VIC)

may be disrupted for up to 60 minutes within the change window.

---

We apologise for any inconvenience this may cause.

Planned Outage - 18/08/2017
------------------------------------------------------------
Start: 18/08/2017 01:00:00 AEST
End: 18/08/2017 06:00:00 AEST


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

KANGAROO VALLEY , NOWRA, MOREE (NSW)

may be disrupted for up to 240 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 20/08/2017
------------------------------------------------------------

Start: 20/08/2017 23:59:00 AEST
End: 21/08/2017 05:00:00 AEST


Due to planned carrier Optic Fibre relocation/repair some Broadband DSL Services in the areas of:

MEANDARRA and MORVEN (QLD)

may experience a break to service during the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 23/08/2017
------------------------------------------------------------

Start: 23/08/2017 01:00:00 AEST
End: 23/08/2017 06:00:00 AEST


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

INVERELL (NSW)

may be disrupted for up to 120 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 15/08/2017
------------------------------------------------------------


Start: 15/08/2017 00:00:00 AEST
End: 15/08/2017 06:00:00 AEST



Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

MORANBAH (QLD)

may be disrupted for up to 20 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 14/08/2017
------------------------------------------------------------

Start: 14/08/2017 01:00:00 AEST
End: 14/08/2017 06:00:00 AEST


Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

ALBION PARK, BERRIMA, KANGAROO VALLEY, KORORA, LOCKHART, NOWRA, STOKERS SIDING, WENTWORTH FALLS, WOLUMLA, WARILLA, FLINDERS (NSW)

may be disrupted for up to 5 minutes within the change window.

----

BLAYNEY, COWRA, FORBES, GRENFELL, PARKES and YOUNG (NSW)

may be disrupted for up to 15 minutes within the change window.


We apologise for any inconvenience this may cause.

Planned Outage - 01/09/2017
------------------------------------------------------------
Start: 01/09/2017 01:00:00 AEST
End: 01/09/2017 06:00:00 AEST



Due to a planned upgrade some Broadband DSL Services in the areas of:

DUNOON, FAIRY HILL,GOONELLABAH, JIGGI,(NSW)

may be disrupted for up to 1 X 40 minutes within the change window.

Planned Outage - 16/08/2017
------------------------------------------------------------
Start: 16/08/2017 01:00:00 AEST
End: 16/08/2017 06:00:00 AEST



Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

ALBURY, BELMONT, BRANXTON, DUBBO, GOULBURN, GOROKAN, KOORINGAL, HARDYS BAY, WEST TAMWORTH (NSW)

may be disrupted for up to 5 minutes within the change window.

---

 THE CHANNON , GOONELLABAH , GREVILLA , HUONBROOK (NSW)

may be disrupted for up to 40 minutes within the change window.

---

WOOLGOOLGA (NSW)

may be disrupted for up to 40 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 08/08/2017
------------------------------------------------------------

Start: 08/08/2017 01:00:00 AEST
End: 08/08/2017 06:00:00 AEST



Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

LISMORE (NSW)

may be disrupted for up to 40 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 08/08/2017
------------------------------------------------------------
Start: 08/08/2017 01:00:00 AEST
End: 08/08/2017 06:00:00 AEST



Due to a carrier planned upgrade some Broadband DSL Services in the areas of :


GOULBURN, MITTAGONG, NELSON BAY, TAMWORTH, TAHMOOR, PORT MACQUARIE, ALBION PARK (NSW)

may be disrupted for up to 5 minutes within the change window.


TERMEIL,NOWRA ,WEST NOWRA (NSW)

may be disrupted for up to 240 minutes within the change window.


We apologise for any inconvenience this may cause.

Service Planned Outage - 10/08/2017
------------------------------------------------------------
Start: 10/08/2017 01:00:00 AEST
End: 10/08/2017 06:00:00 AEST



Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

KORORA (NSW)
BROKEN HILL (VIC)

may be disrupted for up to 60 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 21/08/2017
------------------------------------------------------------
Start: 21/08/2017 01:00:00 AEST
End: 21/08/2017 06:00:00 AEST



Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

BOWRAL , ERINA ,HELENSBURGH ,LISMORE , SARATOGA ,WARILLA (NSW)

may be disrupted for up to  5 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 16/08/2017
------------------------------------------------------------
Start: 16/08/2017 01:00:00 AEST
End: 16/08/2017 06:00:00 AEST



Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

WOOLGOOLGA (NSW)

may be disrupted for up to 40 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 23/08/2017
------------------------------------------------------------
Start: 23/08/2017 01:00:00 AWST
End: 23/08/2017 06:00:00 AWST



Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

HARVEY (WA)

may be disrupted for up to 300 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 16/08/2017
------------------------------------------------------------
Start: 16/08/2017 00:00:00 AEST
End: 16/08/2017 04:00:00 AEST


Our Upstream provider will be performing required Core Routing infrastructure changes.

DSL and NBN services will be impacted for approximately 15 minutes during the scheduled window.

We apologise for any inconvenience this may cause.

Planned Outage - 09/08/2017
------------------------------------------------------------
Start: 09/08/2017 00:00:00 AEST
End: 09/08/2017 04:00:00 AEST


Our Upstream provider will be performing required Core Routing infrastructure changes.

DSL and NBN services will be impacted for approximately 15 minutes during the scheduled window.

We apologise for any inconvenience this may cause.

Planned Outage - 11/08/2017
------------------------------------------------------------
Start: 11/08/2017 01:00:00 AEST
End: 11/08/2017 06:00:00 AEST



Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

BROKEN HILL(NSW)
GOONELLABAH (NSW)

may be disrupted for up to 60 minutes within the change window.

We apologise for any inconvenience this may cause.

 Planned Outage - 23/08/2017
------------------------------------------------------------
Start: 23/08/2017 01:00:00 AEST
End: 23/08/2017 06:00:00 AEST



Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

MALENY (QLD)

may be disrupted for up to 120 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 25/08/2017
------------------------------------------------------------
Start: 25/08/2017 01:00:00 AEST
End: 25/08/2017 06:00:00 AEST



Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

SINGLETON (NSW)

may be disrupted for up to 25 minutes within the change window.

We apologise for any inconvenience this may cause.

 Planned Outage - 09/08/2017
------------------------------------------------------------
Start: 09/08/2017 01:00:00 AEST
End: 09/08/2017 06:00:00 AEST

Dear Valued Customer,

Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

ALBURY, BELMONT, BRANXTON, DUBBO, GOULBURN, GOROKAN, KOORINGAL, HARDYS BAY, WEST TAMWORTH (NSW)
JINDABYNE, LAWSON, MEREWETHER, PORT MACQUARIE, TATHRA, TRANSIT HILL, VALENTINE (NSW)

may be disrupted for up to 5 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 07/08/2017
------------------------------------------------------------
Start: 07/08/2017 01:00:00 AEST
End: 07/08/2017 06:00:00 AEST



Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

GOONELLABAH, LAKE MUNMORAH, PORT KEMBLA, THIRROUL, TERRIGAL, UNANDERRA, WALLSEND (NSW)

may be disrupted for up to 5 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 04/08/2017
------------------------------------------------------------
Start: 04/08/2017 01:00:00 AEST
End: 04/08/2017 06:00:00 AEST


Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

CHARLESTOWN, FORSTER, GOROKAN, LAVINGTON, SINGLETON, SUFFOLK PARK, ULLADULLA, WODONGA, WEST WALLSEND (NSW)

may be disrupted for up to 5 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 04/08/2017
------------------------------------------------------------

Start: 04/08/2017 01:00:00 AEST
End: 04/08/2017 06:00:00 AEST



Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

HAYMARKET (NSW)

may be disrupted for up to 240 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 10/08/2017
------------------------------------------------------------
Start: 10/08/2017 01:00:00 AEST
End: 10/08/2017 06:00:00 AEST

Dear Valued Customer,

Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

CORRIMAL, GOSFORD, MOOR CREEK, PATONGA, PEATS RIDGE, TAMWORTH, TIMBUMBURI, WODONGA, WARIALDA, WINDSOR, WILLOW TREE (NSW)

may be disrupted for up to 5 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 11/08/2017
------------------------------------------------------------

Start: 11/08/2017 01:00:00 AEST
End: 11/08/2017 06:00:00 AEST


Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

LIVERPOOL (NSW)

may be disrupted for up to 240 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 11/08/2017
------------------------------------------------------------

Start: 11/08/2017 01:00:00 AEST
End: 11/08/2017 06:00:00 AEST


Due to a carrier planned upgrade, some Broadband DSL Services in the areas of:

ALBURY, CARDIFF, FREDERICKTON, HAT HEAD, LITHGOW, PORT MACQUARIE, SHERWOOD, STUARTS POINT (NSW)

may be disrupted for up to 5 minutes within the change window.

We apologise for any inconvenience this may cause.

 Planned Outage - 02/08/2017
------------------------------------------------------------
Start: 02/08/2017 01:00:00 AEST
End: 02/08/2017 06:00:00 AEST


Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

WOOLGOOLGA (NSW)

may be disrupted for up to 40 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 25/08/2017
------------------------------------------------------------
Start: 25/08/2017 01:00:00 AEST
End: 25/08/2017 06:00:00 AEST

Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

MANILLA (NSW)

may be disrupted for up to 120 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 01/08/2017
------------------------------------------------------------
Start: 01/08/2017 01:00:00 AEST
End: 01/08/2017 06:00:00 AEST



Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

FERNHILL , PORT MACQUARIE , MORUYA , BERGALIA , HUME , MARYLAND (NSW)

may be disrupted for up to 5 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 02/08/2017
------------------------------------------------------------
Start: 02/08/2017 01:00:00 AEST
End: 02/08/2017 06:00:00 AEST


Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

Planned Outage - 03/08/2017
------------------------------------------------------------
Start: 03/08/2017 01:00:00 AEST
End: 03/08/2017 06:00:00 AEST


Due to a carrier planned upgrade, some Broadband DSL Services in the areas of:

Boolaroo, Halekulani, Duranbah, Dartmouth, Hallsville, Murwillumbah, Tyalgum, South Murwillumbah, Mudgee, Tamworth, Tumbulgum (NSW)

may be disrupted for up to 5 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 01/08/2017
------------------------------------------------------------
Start: 01/08/2017 01:00:00 AEST
End: 01/08/2017 06:00:00 AEST


Due to a carrier planned upgrade, some Broadband DSL Services in the areas of:

Fernhill, Port Macquarie, Moruya, Bergalia, Hume, Maryland (NSW)

may be disrupted for up to 5 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 31/07/2017
------------------------------------------------------------
Start: 31/07/2017 01:00:00 AEST
End: 31/07/2017 06:00:00 AEST


Due to a carrier planned upgrade, some Broadband DSL Services in the areas of:

Ashford, Bega, Forbes, Inverell , Manilla, Murwillumbah, Toukley, Wagga South (NSW)

may be disrupted for up to  5 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Work - 25/08/2017
------------------------------------------------------------
Start: 25/08/2017 23:00:00 AEST
End: 26/08/2017 07:00:00 AEST

Our upstream provider will be performing work on an interstate link. During the outage window, traffic on the affected link will fail over onto a redundant path however you may see a small downtime (approx 16 seconds) due to routing protocol convergence.

We apologise for any inconvenience this may cause.

Planned Outage - 25/07/2017
------------------------------------------------------------
Start: 25/07/2017 01:00:00 AEST
End: 25/07/2017 06:00:00 AEST



Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

Bendigo, Corio, Ascot, Hamilton, Healesville, Shepparton, Trafalgar(VIC)

may be disrupted for up to 60 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 27/07/2017
------------------------------------------------------------
Start: 27/07/2017 01:00:00 AEST
End: 27/07/2017 06:00:00 AEST


Due to a planned carrier upgrade some Broadband DSL Services in the areas of:

Castlemaine, Drysdale, Freshwater Creek, Horsham, Mildura, Piangil (VIC)

may be disrupted for up to 60 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 01/08/2017
------------------------------------------------------------
Start: 01/08/2017 01:00:00 AEST
End: 01/08/2017 06:00:00 AEST


Due to a planned software upgrade on our upstream carrier's network, TADSL services in NSW may experience a 30 minute break to service during the change window

We apologise for any inconvenience this may cause.

Planned Outage - 09/08/2017
------------------------------------------------------------
Start: 09/08/2017 01:00:00 AEST
End: 09/08/2017 06:00:00 AEST

Due to a planned upgrade some Broadband DSL Services in the areas of:

PIONEER , SOLDIERS HILL (QLD)

may be disrupted for up to 1 hour within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 25/09/2017
------------------------------------------------------------
Start: 25/07/2017 01:00:00 AEST
End: 25/07/2017 06:00:00 AEST


Due to a carrier planned upgrade some Broadband DSL Services in the areas of

BROOKFIELD (NSW)

may be disrupted for up to 15 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 20/07/2017
------------------------------------------------------------
Start: 20/07/2017 01:00:00 AEST
End: 20/07/2017 06:00:00 AEST


Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

Cessnock, Corrimal, Howlong, Merewether, Narooma, Tumut, Ulladulla (NSW)

may be disrupted for up to 5 minutes within the change window.

We apologise for any inconvenience this may cause.

Due to a carrier planned upgrade, some Broadband DSL Services in the areas of:

ULLADULLA (NSW)

may be disrupted for up to 240 minutes within the change window.

We apologise for any inconvenience this may cause.

Planned Outage - 20/07/2017
------------------------------------------------------------
Start: 20/07/2017 00:01:00 AEST
End: 20/07/2017 04:00:00 AEST

Our upstream provider will be performing required Core Switching Upgrades.

Services will be impacted for up to 10 minutes during the scheduled window.

We apologise for the inconvenience caused.

Maintenance Window:

Start: 17/07/17 23:30 AEST
End: 18/07/17 04:00 AEST

---------------------------------------------------
Duration of Outage:

up to 10min

---------------------------------------------------
Description of Work:

Our carrier will be performing hardware replacement causing IX traffic to go down during the above outage window.

Due to redundancy in place, all IX traffic will be re-routed over redundant peering. During this time, some users with low BFD timers may experience a brief drop.

We apolgise for the inconvenience caused,
NewSprout Support

Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

MEANDARRA & MORVEN (QLD)

may be disrupted within the change window.

We apologise for any inconvenience this may cause.

Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

BARALABA, ETON, FINCH HATTON, GARGETT, HOMEBUSH, NARIAN, MACKAY, MIRANI AND WALKERSTON (QLD)

may be disrupted for up to 60 minutes within the change window.

We apologise for any inconvenience this may cause.

Due to a carrier planned upgrade some Broadband DSL Services in the areas of:

BELMONT , BALNARRING , BALLARAT NORTH , BROADFORD , MOOROOPNA , SARSFIELD , SOMERVILLE , STRATHFIELDSAYE , TIMBOON , WARRNAMBOOL (VIC)

may be disrupted for up to 60 minutes within the change window.

We apologise for any inconvenience this may cause.

NewSprouts' upstream provider will be performing required Core Switching Upgrades.

Services will be impacted for up to 10 minutes during the scheduled window.

We apologise for any inconvenience this may cause.